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All Journal Syntax Literate: Jurnal Ilmiah Indonesia Enrichment : Journal of Management IIJSE
Ardi Ardi
Universitas Pelita Harapan, Jakarta, Indonesia
Humanities Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Pengaruh Kepemimpinan Transformasional, Lingkungan Kerja dan Work-life balance Terhadap Kepuasan Kerja Pegawai Kantor Imigrasi Kelas I TPI Jakarta Timur Indriawaty Rizky Siregara; Ardi Ardi; Margaretha Pink Berlianto
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (442.314 KB) | DOI: 10.36418/syntax-literate.v8i5.11890

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kepemimpinan. transformasional, lingkungan kerja, dan work-life balance terhadap kepuasan. kerja. Metode penelitian yang digunakan dalam penelitian ini adalah dengan pendekatan kuantitatif. Data primer diambil melalui kuesioner melalui google form dan data diproses dengan aplikasi SmartPLS 3.2.9. Sampel yang diambil dan digunakan sebanyak 70 responden adalah seluruh pegawai di Kantor Imigrasi Kelas I TPI Jakarta Timur. Hasil penelitian menunjukkan bahwa kepemimpinan transformasional berpengaruh pada lingkungan kerja dan work-life balance, tetapi tidak berpengaruh terhadap kepuasan kerja pegawai sedangkan work-life balance mempengaruhi kepuasan kerja tetapi lingkungan kerja tidak mempengaruhi kepuasan kerja pegawai pada saat pandemi.
The relationship of digital transformational leadership on employee performance with the mediation effect of knowledge management and innovation work behavior in retail company Sri Hartati Kartoyo; Ardi Ardi; Margaretha Pink Berlianto
Enrichment : Journal of Management Vol. 13 No. 4 (2023): October: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v13i4.1643

Abstract

In this research, which was carried out at a Jakarta retail establishment with 192 staff-level respondents, we used Smart PLS V4 to investigate the relationships between digital transformational leadership (DTL), knowledge management (KM), innovation work behavior (IWB), and employee performance (EP). The following is a selection of the significant connections that our research has uncovered: DTL has a significant influence (=0.826, p = 0.001) on KM, which in turn has a positive influence (=0.427, p = 0.001) on both IWB and EP (=0.390, p = 0.001). The direct effects of DTL on IWB (= 0.310, p = 0.001) and EP (= 0.105, p = 0.014) are statistically significant; however, in the absence of KM, these effects are slightly attenuated. There is a statistically significant relationship between KM and IWB (= 0.518, p 0.001) and EP (= 0.473, p 0.001), respectively. The findings of this study are summed up by focusing on the significance of digital transformational leadership, knowledge management, and innovative work behavior in the context of improving employee performance in the retail industry. The findings of this study provide valuable insights to retail companies not only in Jakarta but also elsewhere. These findings highlight the necessity of investing in leadership development, knowledge management practices, and innovation strategies to foster higher employee performance and competitive advantage in the digital age
Service Quality and E-Health Literacy Impact on Elderly Patient Loyalty at Hospital X Pratiwi Utami; Ardi Ardi; Dewi Sri Surya Waisan; Richard Andre Sumaryo
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 3 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.7551

Abstract

The aging population increasingly relies on healthcare services, demanding hospitals to identify factors influencing elderly patients' revisit intentions. However, limited studies integrate service quality and digital literacy factors. Thus, this research addresses how service quality dimensions and e-health literacy affect elderly patients' revisit intentions mediated by customer perceived value (CPV) and customer satisfaction (CS). The objectives were to examine the direct and indirect effects of service quality and e-health literacy on revisit intention, with CPV and CS as mediators. A cross-sectional survey employing standardized questionnaires was conducted among approximately 300 elderly outpatients at Hospital X. Partial Least Squares Structural Equation Modeling (PLS-SEM) was utilized to analyze the data. Results demonstrated significant positive effects of service quality on both CPV and CS, while e-health literacy positively influenced CPV. CPV significantly predicted CS, and CS was the strongest predictor of revisit intention, fully mediating the effects of service quality and CPV on revisit intention. The key significant path coefficients were service quality to satisfaction (β ≈ .50, p<.01), CPV to satisfaction (β ≈ .60, p<.01), and satisfaction to revisit intention (β ≈ .52, p<.001). These findings highlight the crucial role of enhancing service quality and e-health literacy among elderly patients to improve their perceived value and satisfaction, ultimately increasing revisit intentions. The implications suggest healthcare management should prioritize high-quality services and digital health literacy programs for elderly patients.
Co-Authors Berlianto, Margaretha Pink Dewi Sri Surya Waisan Indriawaty Rizky Siregara Pratiwi Utami Richard Andre Sumaryo Sri Hartati Kartoyo