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All Journal Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes
Agus Sukristyanto
Faculty of Knowledge Social and Science Politics of the University of 17 August 1945 Surabaya, Indonesia
Computer Science & IT Decision Sciences, Operations Research & Management Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Innovation and Bureaucracy Endang Indartuti; Agus Sukristyanto
Iapa Proceedings Conference 2022: Proceedings IAPA International Conference and International Indonesia Conference on Interdisci
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2022.679

Abstract

The Society 5.0 is a concept that defines that technology and humans will coexist to improve the quality of human life sustainably. Therefore, the development of information and communications technology (ICT) has had a drastic impact on society and industry. Digital transformation generates new values and is a pillar of industrial policy in many countries around the world. state this is something innovative applied in the city of Surabaya as something smart city concept. Smart City Surabaya realized by providing fast and efficient public services which are realized through the implementation of e-government. The implementation of e-government carried out by the City of Surabaya as a form of local government innovation in the form of Surabaya Single Window (SSW). Surabaya city to implement this SSW service in every Kelurahan. The analysis method used is descriptive qualitative by using secondary data. The analysis result shows that the use of technological innovation in the service process improves the effectiveness, efficiency, and openness of the service process, especially in the permission only needs 14-30 days.
Co-Authors Endang Indartuti