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All Journal JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) SEIKO : Journal of Management & Business YUME : Journal of Management
Lenda Mambo
Fakultas Ekonomi Dan Bisnis, Universitas Klabat
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Social Sciences

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KNOWLEDGE, SKILLS, AND WORK STYLES OF EXECUTIVE SECRETARY AS PERCEIVED BY THE INDUSTRIES Lenda Mambo
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 9 No 3 (2022): JMBI UNSRAT Volume 9 Nomor 3
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v9i3.44539

Abstract

The present level of technological advancement in 4.0 business and industry revolution has required the professional secretaries to adapt their knowledge/skills/work style in line with these technological explosions in records creation/management/processing/storage as well as the record maintenance and retrieval. The objective of the study is to find out the industry requirements of the secretarial profession in order to align them with the curriculum and classroom training of the secretarial students. The 39 criteria of 4.0 industrial revolution characteristics of “knowledge, skills, and work-styles attitude” in form of a questionnaire was distributed to 38 samples of executives. Quantitative as well as qualitative methods and descriptive analysis were used to analyze the data. The result shows that the most important aspect of an office secretarial competency is attitude (M=4.50; SD=0.77), followed by skill (M=4.44; SD=0.83), knowledge (M=4.14; SD=0.90). The study recommends that the development of secretarial professional education must be based on correctly handle the relationship between theoretical classroom teaching, practical office training with the emphasizes on systematically incorporate the 4.0 professional attitude with the skills and knowledge as proposed by industries
Employees’ attitude and behavior toward technology in relation to their job performance Mambo, Lenda
YUME : Journal of Management Vol 7, No 1 (2024)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v7i1.6562

Abstract

Office technology enhances employes’ performance, but it also may hinder their job achievement. The study is aimed to find out the relationship between employees’ attitudes and behaviors toward office technology and how it affects to their work performance. Using descriptive statistics, the study found that employees with excellent job performance and good job performance are the one who embrace office technology. They believe that mastering office technology enhances their work performance, the same result also with mediocre performance employes who also considers office technology improved their work achievement, but low-performing employees with low job performance achievement perceive office technology programs as burdens, an activity that annoys them and they won’t enjoy and be happy with it. A multiple regression result showed that both attitude and behavior are significant predictors of job performance (JP) with regression coefficients p-values 0.0132 less than 0.05 and the coefficient for attitude is 0.175, and the coefficient for behavior is 0.718. However, the multiple R-squared value of 0.274 indicates that only about 27% of the variance in job performance can be explained by the model. Keywords: attitude toward office technology, behavior toward office technology, job performance achievement 
The Executive Secretary In The Disruptive Industrial Revolution 4.0: A Comparative Analysis By Industry And Academe Mambo, Lenda
SEIKO : Journal of Management & Business Vol 6, No 2.1 (2023)
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v6i2.4250

Abstract

The objective of the study is to find out the gap between professional’s perception and the academe to square up the secretarial curriculum and classroom learning as well as the roles of lecturers in nurturing students’ competencies to cope with the requirement of the industrial revolution 4.0. The study concluded that all three components of secretary competency are important, and found that the professionals’ rating is higher than the academe in all competency components with difference of 0.24 for attitude and skill, and 0.17 for knowledge. At the critical value of t= -3.32 < -2.02, the study concludes that there is a significant difference between the professional and the academe perception. The respondents’ opinion is divided in two in their perception of components of attitude, half components are rated higher by professionals with difference of 0.09-0.30 are Social Orientation, Initiative, Analytical Thinking, Innovation, Leadership, Achievement/ Effort, Independence, Persistence, and another half are rated higher by the academe with the difference of 0.06-0.70 are Attention to Detail, Concern for Others, Self-control, Adaptability/Flexibility, Dependability, Integrity, Stress Tolerance, Cooperation. Both professionals and academe perceived skill-based form of secretarial training are important skill. All component of skills were rating higher by the professional except Service orientation which is rated higher by the academe with d=0.05. All knowledge components are considered important by the respondents except for Mathematics rated as fairly important. Four knowledge components rated higher > 0.30 by professionals are English (d=0.51), Computer application and Business administration (d=31) and Clerical administrative procedure (d=0.30). Keywords: executive secretary, secretary competency, professional assistant, secretary education
Software Application Packages (SAP): Attitude, Behavior And Perception Of Its Benefit in Relation To Secretaries’ Academic and Job Performance Mambo, Lenda
SEIKO : Journal of Management & Business Vol 6, No 2.1 (2023)
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v6i2.5595

Abstract

The objective of the study is to find out the gap between a professional’s perception and the academe to square up the secretarial curriculum and classroom learning as well as the roles of lecturers in nurturing students’ competencies to cope with the requirement of the industrial revolution 4.0. The study concluded that all three components of secretary competency are important, and found that the professionals’ rating is higher than the academe in all competency components with a difference of 0.24 for attitude and skill, and 0.17 for knowledge. At the critical value of t= -3.32 < -2.02, the study concludes that there is a significant difference between the professional and the academe perception. The respondents’ opinion is divided in two in their perception of components of attitude, half components are rated higher by professionals with a difference of 0.09-0.30 are Social Orientation, Initiative, Analytical Thinking, Innovation, Leadership, Achievement/ Effort, Independence, Persistence, and another half are rated higher by the academe with the difference of 0.06-0.70 are Attention to Detail, Concern for Others, Self-control, Adaptability/Flexibility, Dependability, Integrity, Stress Tolerance, Cooperation. Both professionals and academe perceive skill-based forms of secretarial training are important skills. All components of skills were rated higher by the professional except Service orientation which is rated higher by the academe with d=0.05. All knowledge components are considered important by the respondents except for Mathematics rated as fairly important. Four knowledge components rated higher > 0.30 by professionals are English (d=0.51), Computer application and Business administration (d=31), and Clerical administrative procedure (d=0.30). Keywords: executive secretary, secretary competency, professional assistant, secretary education
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