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All Journal Procuratio : Jurnal Ilmiah Manajemen Al Dzahab Journal of Artificial Intelligence and Digital Business Jurnal Ilmiah Research and Development Student
Almasdi Almasdi
Institut Teknologi dan Bisnis Haji Agus Salim Bukittinggi
Religion Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice

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PENGARUH KONFLIK PERAN GANDA, STRESSOR PEKERJAAN DAN LINGKUNGAN KERJA TERHADAP KEPUASAN KERJA POLISI SATUAN RESERSE DAN KRIMINAL POLRES MERANGIN Krisna Putra Octodi; Almasdi Almasdi
Al Dzahab: Journal of Economics, Management, Business and Accounting Vol. 3 No. 2 (2022): Al Dzahab: Journal of Economics, Management, Business and Accounting
Publisher : Institut Agama Islam Negeri Kerinci

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32939/dhb.v3i2.1484

Abstract

Purpose: This study aims to examine the effect of (1) dual role conflict, Job stressors on police and The work environment on the job satisfaction of the police of the Merangin Police and Criminal Investigation Unit. Design/methodology/approach: The population in this study were all 32 police officers from the Merangin Police and Criminal Investigation Unit. And the technique of determining the number of samples taken as respondents with this sampling technique using the total sampling technique (whole sample). The reason for taking total sampling is because according to the total population is less than 100, the entire population is used as a research sample . Findings: The results of this study indicate that (1) dual role conflict has a negative effect on police job satisfaction at the Bukittinggi Police. (2) Job stressors have a negative effect on job satisfaction of the police of the Merangin Police and Criminal Investigation Unit. (3) The work environment has a positive influence on the job satisfaction of the Merangin Police Criminal and Investigation Unit. (4) Multiple role conflicts, stressors and the work environment together have a significant effect on police job satisfaction at the Merangin Police and Criminal Investigation Units. Research implications: The results of this study are expected that by having high job satisfaction, the police can provide maximum service to the community, especially in the Merangin Police Criminal and Investigation Unit.
PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN DENGAN PENGALAMAN PELANGGAN SEBAGAI VARIABEL INTERVENING PADA THE BALCONE SUITES & RESORT Sri Kemala; Fira Olivia Krisanti; Diah Permata; Almasdi Almasdi
Procuratio : Jurnal Ilmiah Manajemen Vol 12 No 3 (2024): Procuratio : Jurnal Ilmiah Manajemen
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/procuratio.v12i3.4502

Abstract

This research aims to see the influence of service quality on customer loyalty and the customer experience as an intervening variable at The Balcone Suites & Resort. This research uses quantitative methods, and then the data is processed and analysed using the Structural Equation Modelling—Partial Least Squares (SEM-PLS) method. The number of research respondents was 110. The results of this research show that (1) there is a positive and significant influence between Tangible and customer loyalty at The Balcone Suites & Resort. (2) There is a negative and insignificant influence between reliability and empathy on customer loyalty at The Balcone Suites & Resort. (3) There is a positive but not significant influence between responsiveness, assurance, and customer loyalty at The Balcone Suites & Resort. (4) There is a positive but not significant influence between tangibility, reliability, responsiveness, assurance, and empathy on the customer experience at The Balcone Suites & Resort. (5) There is a positive and significant influence between customer experience and customer loyalty at The Balcone Suites & Resort. (6) There is a positive and significant influence between Tangible on Customer Loyalty and Customer Experience as an Intervening Variable at The Balcone Suites & Resort. (7) There is a positive but not significant influence between reliability, responsiveness, assurance, and empathy on customer loyalty, with customer experience as an intervening variable at The Balcone Suites & Resort. Penelitian ini bertujuan untuk melihat pengaruh Kualitas Pelayanan terhadap Loyalitas Pelanggan dengan Pengalaman Pelanggan sebagai Variabel Intervening pada The Balcone Suites & Resort. Penelitian ini menggunakan metode kuantitatif, kemudian data diolah dan dianalisis menggunakan metode Structural Equation Modelling – Partial Least Square (SEM-PLS). Responden penelitian berjumlah 110 orang. Hasil penelitian ini menunjukkan bahwa: (1) Terdapat Pengaruh positif dan signifikan antara Tangible terhadap Loyalitas Pelanggan di The Balcone Suites & Resort. (2) Terdapat Pengaruh negatif dan tidak signifikan antara Reliability dan Empathy terhadap Loyalitas Pelanggan di The Balcone Suites & Resort. (3) Terdapat Pengaruh positif tetapi tidak signifikan antara Responsivenes, Assurance, terhadap Loyalitas Pelanggan di The Balcone Suites & Resort. (4) Terdapat Pengaruh positif tetapi tidak signifikan antara Tangible, Reliability, Responsiveness, Assurance, dan Empathy terhadap Pengalaman Pelanggan di The Balcone Suites & Resort. (5) Terdapat Pengaruh positif dan signifikan antara Pengalaman Pelanggan terhadap Loyalitas Pelanggan di The Balcone Suites & Resort. (6) Terdapat Pengaruh positif dan signifikan antara Tangible terhadap Loyalitas Pelanggan dengan Pengalaman Pelanggan sebagai Variabel Intervening di The Balcone Suites & Resort. (7) Terdapat Pengaruh positif tetapi tidak signifikan antara Reliability, Responsiveness, Assurance, dan Empathy terhadap Loyalitas Pelanggan dengan Pengalaman Pelanggan sebagai Variabel Intervening di The Balcone Suites & Resort.
Pengaruh Worklife Balance dan Budaya Organisasi terhadap Work Engagement dengan Kepuasan Kerja Sebagai Variabel Mediasi pada Personel Satuan Reserse Kriminal Polres Sinjunjung Andri A; Almasdi Almasdi
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 2 (2026): Mei-Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i2.3474

Abstract

Penelitian ini bertujuan menganalisis pengaruh work-life balance dan budaya organisasi terhadap work engagement dengan kepuasan kerja sebagai variabel mediasi pada personel Satuan Reserse Kriminal Polres Sijunjung. Penelitian dilatarbelakangi oleh tingginya beban tugas, tekanan profesional, tuntutan kesiapsiagaan, dan keterbatasan waktu personal yang dapat memengaruhi kesejahteraan serta keterikatan kerja personel. Pendekatan penelitian yang digunakan adalah kuantitatif dengan metode survei. Seluruh populasi sebanyak 36 personel dijadikan responden melalui teknik sensus. Data dikumpulkan menggunakan kuesioner dan dianalisis dengan Partial Least Square melalui SmartPLS 3.0. Hasil penelitian menunjukkan bahwa work-life balance tidak berpengaruh signifikan terhadap work engagement dengan koefisien −0,279, nilai t 1,124, dan p 0,262. Budaya organisasi juga tidak berpengaruh signifikan terhadap work engagement maupun kepuasan kerja. Work-life balance berpengaruh signifikan terhadap kepuasan kerja, tetapi memiliki arah negatif dengan koefisien −0,485, nilai t 3,647, dan p kurang dari 0,001. Kepuasan kerja tidak berpengaruh signifikan terhadap work engagement serta tidak memediasi hubungan work-life balance dan budaya organisasi dengan work engagement. Nilai R-Square sebesar 0,242 pada kepuasan kerja dan 0,150 pada work engagement menunjukkan bahwa daya jelas model masih terbatas. Temuan ini menegaskan perlunya pendekatan yang lebih komprehensif melalui pengelolaan beban kerja, dukungan psikologis, komunikasi dua arah, kepemimpinan partisipatif, kejelasan pengembangan karier, dan penguatan sumber daya pekerjaan untuk meningkatkan kepuasan serta keterikatan kerja personel.
Pengaruh Worklife Balance dan Budaya Organisasi terhadap Work Engagement dengan Kepuasan Kerja Sebagai Variabel Mediasi pada Personel Satuan Reserse Kriminal Polres Sinjunjung Andri. A; Almasdi Almasdi
JURNAL ILMIAH RESEARCH AND DEVELOPMENT STUDENT Vol. 4 No. 1 (2026): Februari : Jurnal Ilmiah Research and Development Student
Publisher : CV. ALIM'SPUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jis.v4i1.1703

Abstract

This study is motivated by the importance of human resource management within police institutions, particularly in enhancing personnel work engagement through work-life balance and organizational culture. Personnel in the Criminal Investigation Unit of the Sijunjung Police face various challenges, such as heavy workloads, job stress, limited time with family, and an organizational culture that remains hierarchical. These conditions have the potential to affect personnel’s job satisfaction and work engagement in performing their duties. This study aims to analyze the influence of Work-Life Balance and Organizational Culture on Work Engagement, with Job Satisfaction as a mediating variable, among personnel of the Criminal Investigation Unit of the Sijunjung Police Department. The background of this study stems from the importance of work engagement within a police environment characterized by high task loads and complex professional pressures. The research method employed a quantitative approach using a census technique on 36 respondents, and data analysis was conducted using Partial Least Squares (PLS) via SmartPLS 3.0 software.The results of the study indicate that work-life balance has a significant effect on job satisfaction, albeit with a negative relationship, while organizational culture does not have a significant effect on either job satisfaction or work engagement. Furthermore, job satisfaction does not have a significant effect on work engagement and does not mediate the relationship between the main variables. In conclusion, increasing employee work engagement requires a more comprehensive approach through the strengthening of motivational factors, psychological support, and participatory leadership so that optimal well-being and performance can be achieved.
Co-Authors Andri A Andri. A Diah Permata Fira Olivia Krisanti Krisna Putra Octodi Sri Kemala