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All Journal Procuratio : Jurnal Ilmiah Manajemen Al Dzahab
Almasdi Almasdi
Institut Teknologi dan Bisnis Haji Agus Salim Bukittinggi
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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PENGARUH KONFLIK PERAN GANDA, STRESSOR PEKERJAAN DAN LINGKUNGAN KERJA TERHADAP KEPUASAN KERJA POLISI SATUAN RESERSE DAN KRIMINAL POLRES MERANGIN Krisna Putra Octodi; Almasdi Almasdi
Al Dzahab: Journal of Economics, Management, Business and Accounting Vol. 3 No. 2 (2022): Al Dzahab: Journal of Economics, Management, Business and Accounting
Publisher : Institut Agama Islam Negeri Kerinci

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32939/dhb.v3i2.1484

Abstract

Purpose: This study aims to examine the effect of (1) dual role conflict, Job stressors on police and The work environment on the job satisfaction of the police of the Merangin Police and Criminal Investigation Unit. Design/methodology/approach: The population in this study were all 32 police officers from the Merangin Police and Criminal Investigation Unit. And the technique of determining the number of samples taken as respondents with this sampling technique using the total sampling technique (whole sample). The reason for taking total sampling is because according to the total population is less than 100, the entire population is used as a research sample . Findings: The results of this study indicate that (1) dual role conflict has a negative effect on police job satisfaction at the Bukittinggi Police. (2) Job stressors have a negative effect on job satisfaction of the police of the Merangin Police and Criminal Investigation Unit. (3) The work environment has a positive influence on the job satisfaction of the Merangin Police Criminal and Investigation Unit. (4) Multiple role conflicts, stressors and the work environment together have a significant effect on police job satisfaction at the Merangin Police and Criminal Investigation Units. Research implications: The results of this study are expected that by having high job satisfaction, the police can provide maximum service to the community, especially in the Merangin Police Criminal and Investigation Unit.
PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN DENGAN PENGALAMAN PELANGGAN SEBAGAI VARIABEL INTERVENING PADA THE BALCONE SUITES & RESORT Sri Kemala; Fira Olivia Krisanti; Diah Permata; Almasdi Almasdi
Procuratio : Jurnal Ilmiah Manajemen Vol 12 No 3 (2024): Procuratio : Jurnal Ilmiah Manajemen
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/procuratio.v12i3.4502

Abstract

This research aims to see the influence of service quality on customer loyalty and the customer experience as an intervening variable at The Balcone Suites & Resort. This research uses quantitative methods, and then the data is processed and analysed using the Structural Equation Modelling—Partial Least Squares (SEM-PLS) method. The number of research respondents was 110. The results of this research show that (1) there is a positive and significant influence between Tangible and customer loyalty at The Balcone Suites & Resort. (2) There is a negative and insignificant influence between reliability and empathy on customer loyalty at The Balcone Suites & Resort. (3) There is a positive but not significant influence between responsiveness, assurance, and customer loyalty at The Balcone Suites & Resort. (4) There is a positive but not significant influence between tangibility, reliability, responsiveness, assurance, and empathy on the customer experience at The Balcone Suites & Resort. (5) There is a positive and significant influence between customer experience and customer loyalty at The Balcone Suites & Resort. (6) There is a positive and significant influence between Tangible on Customer Loyalty and Customer Experience as an Intervening Variable at The Balcone Suites & Resort. (7) There is a positive but not significant influence between reliability, responsiveness, assurance, and empathy on customer loyalty, with customer experience as an intervening variable at The Balcone Suites & Resort. Penelitian ini bertujuan untuk melihat pengaruh Kualitas Pelayanan terhadap Loyalitas Pelanggan dengan Pengalaman Pelanggan sebagai Variabel Intervening pada The Balcone Suites & Resort. Penelitian ini menggunakan metode kuantitatif, kemudian data diolah dan dianalisis menggunakan metode Structural Equation Modelling – Partial Least Square (SEM-PLS). Responden penelitian berjumlah 110 orang. Hasil penelitian ini menunjukkan bahwa: (1) Terdapat Pengaruh positif dan signifikan antara Tangible terhadap Loyalitas Pelanggan di The Balcone Suites & Resort. (2) Terdapat Pengaruh negatif dan tidak signifikan antara Reliability dan Empathy terhadap Loyalitas Pelanggan di The Balcone Suites & Resort. (3) Terdapat Pengaruh positif tetapi tidak signifikan antara Responsivenes, Assurance, terhadap Loyalitas Pelanggan di The Balcone Suites & Resort. (4) Terdapat Pengaruh positif tetapi tidak signifikan antara Tangible, Reliability, Responsiveness, Assurance, dan Empathy terhadap Pengalaman Pelanggan di The Balcone Suites & Resort. (5) Terdapat Pengaruh positif dan signifikan antara Pengalaman Pelanggan terhadap Loyalitas Pelanggan di The Balcone Suites & Resort. (6) Terdapat Pengaruh positif dan signifikan antara Tangible terhadap Loyalitas Pelanggan dengan Pengalaman Pelanggan sebagai Variabel Intervening di The Balcone Suites & Resort. (7) Terdapat Pengaruh positif tetapi tidak signifikan antara Reliability, Responsiveness, Assurance, dan Empathy terhadap Loyalitas Pelanggan dengan Pengalaman Pelanggan sebagai Variabel Intervening di The Balcone Suites & Resort.
Co-Authors Diah Permata Fira Olivia Krisanti Krisna Putra Octodi Sri Kemala