Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal FOCUS: Journal of Social Studies
Muhammad Thria Wardhani
Universitas Indraprasta PGRI
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analisis Penerapan Sistem Manajemen Mutu pada McDonald’s TB Simatupang Muhammad Thria Wardhani; Hamzah Rabbani; Hapsari Widayani
FOCUS Vol 3 No 2 (2022): FOCUS: Jurnal Ilmu Sosial
Publisher : Neolectura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37010/fcs.v3i2.879

Abstract

This study aims to analyze the application of a quality management system at McDonalds TB Simatupamg. The type of research carried out was a qualitative case study. Data collection techniques using interviews, observations. The data analysis techniques were collecting data, organizing data, reading and making memos, describing cases and their contexts, clarifying data into code and themes using aggregation, interpreting data, presenting and visualizing data. The results of the study showed that the point of the clause focused on the customer well but had a record of the point of customer requirements and the rules and regulations were determined and met sometimes still sometimes not met but the company made customer recovery so that it was met..
Co-Authors Hamzah Rabbani Hapsari Widayani