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Andrey Maryen
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Decision Sciences, Operations Research & Management

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PENGARUH DISIPLIN KERJA TERHADAP KINERJA PEGAWAI KANTOR BADAN KEPEGAWAIAN PENDIDIKAN DAN PELATIHAN DAERAH KABUPATEN SORONG Amelia Krar; Andrey Maryen; Ade Andriani Renouw
Eqien - Jurnal Ekonomi dan Bisnis Vol 11 No 03 (2022): EQIEN- JURNAL EKONOMI DAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi DR KH EZ Mutaqien

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34308/eqien.v11i03.1140

Abstract

The state civil apparatus is the driving force for activities within an agency, in carrying out activities employees need work instructions from the agency so that their implementation is in accordance with the plan and must be supported by agency work regulation so as to create work discipline. In this case there is also something that must be considered by the agency, namely regarding the performance of employees. Employee performance must be considered because it is one of the keys to success. This study aims to determine the magnitude of the effect of work discipline on the performance of employees at the office of the education and training personnel agency sorong regency. The population of this study was the entire staff of the education and training agency office in sorong regency totaling 60 people, and a sample of 52 people was taken. Data collection was carried out using questionnaires and interviews and observation. While the method used in this study was quantitative. The results of this study indicate that work discipline has a positive and significant effect on employee performance at the regional education and training personnel agency office in sorong regency.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DI ALFAMART KOTA SORONG Sari Faraswati Jewahan; Andrey Maryen; james Kastanya
Eqien - Jurnal Ekonomi dan Bisnis Vol 11 No 04 (2022): EQIEN- JURNAL EKONOMI DAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi DR KH EZ Mutaqien

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34308/eqien.v11i04.1250

Abstract

The purpose of this study was to analyze the effect of service quality on customer satisfaction at Alfamart Sorong City. This type of research is quantitative. This research was conducted at Alfamart Sorong City in July 2022. The population in the study amounted to 125 customers. The research sample was 55 respondents. There are 2 sources of data used, namely primary data and secondary data. The data collection technique used is a questionnaire. The data analysis technique used is simple linear regression analysis test, t-test, and coefficient of determination test. The results showed that the calculation of the simple regression coefficient showed that the value of the constant coefficient was 4.666, the coefficient of the independent variable (X) was 0.511. So that the regression equation Y=4.666+0.511X is obtained, the value of the t-count hypothesis is greater than the t-table value, namely 4.215 > 2.460 with a significance level of 0.000 <0.05, and the coefficient of determination test shows the adjusted R square value of 0.240 or 24.0 %. This means that the quality of service affects customer satisfaction at Alfamart in Sorong City 24.0%.
Co-Authors Ade Andriani Renouw Andrei Sakharov Maryen James Kastanya