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All Journal Daya Saing : Jurnal Ilmu Manajemen Eko dan Bisnis: Riau Economic and Business Review
Muhammad Ali Aqsa, Muhammad Ali
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

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ANALISIS DAMPAK KUALITAS PELAYANAN DALAM MENGUKUR TINGKAT KEPUASAN KONSUMEN PADA INDOMARET AIR HITAM 4 PEKANBARU Aqsa, Muhammad Ali
Eko dan Bisnis: Riau Economic and Business Review Vol. 12 No. 4 (2021): Dinamika Kinerja, Pelatihan, dan Kepuasan Pelanggan di Era New Normal
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/jeb.v12i4.355

Abstract

This research was conducted to determine the effect of service quality on customer satisfaction at Indomaret Air Hitam 4 Pekanbaru. In this study, the quality of service is believed to have an effect on customer satisfaction. The research method used is a quantitative research approach, where data is obtained through questionnaires to respondents and the scale used is the Likert scale. The sampling technique in this study used the Incidental Sampling technique, because the population in this study was too large. The data analysis technique used simple linear regression test and t test. The results of this study indicate that the coefficient has a positive value of 1.102, this indicates that if the quality of service is improved it will lead to an increase in customer satisfaction. And from the results of the t test, it was obtained that the t count was 29,631 > t table 1,984, then Ha was accepted, so it can be concluded that the quality of service has a significant effect on consumer satisfaction at Indomaret Air Hitam 4 Pekanbaru
ANALISIS DAMPAK KEPEMIMPINAN PADA UPAYA PENINGKATAN KINERJA GURU SMK X DI KOTA PEKANBARU AQSA, MUHAMMAD ALI; SYABILLA, WIWIN
Eko dan Bisnis: Riau Economic and Business Review Vol. 13 No. 1 (2022): Dinamika SDM dan Perilaku Konsumen dalam Dunia Pendidikan dan Perusahaan
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/jeb.v13i1.375

Abstract

: This research was conducted at SMK X in Pekanbaru. This study aims to determine the effect of principal's leadership on teacher performance at SMK X in Pekanbaru. The population in this study were all 36 teachers. The sampling technique in this study used the census method. The data analysis used in this study used quantitative methods. Based on the results of data processing carried out from the results of hypothesis testing with the t test, the t-count value (8.755) is greater than the t-table value (2.032), with a significant level of 0.000 <0.05, it can be concluded that Ho is rejected, which means leadership has a significant effect on teacher performance at SMK X in Pekanbaru. For the coefficient of determination (R2) the value of the coefficient of determination (R2) of 0.693 means that the contribution or contribution of the independent variable to the dependent variable is 0.693 or 69.3% while the remaining 30.7% is influenced by other variables that are ignored or not examined in this study
Dinamika Lingkungan Kerja Dan Implikasinya Terhadap Kinerja Guru Pendidik Sintha , Bella Kurnia Sari; Aqsa, Muhammad Ali
Eko dan Bisnis: Riau Economic and Business Review Vol. 16 No. 2 (2025): Manajemen Sumber Daya Manusia Berbasis Lingkungan Kerja, Kepemimpinan, dan Beb
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/ekobis.v16i2.549

Abstract

This research was conducted at Telkom Pekanbaru Vocational School. This research aims to determine the influence of the work environment on the performance of permanent foundation teachers at Telkom Pekanbaru Vocational School. The population in this study was 68 teachers. The sample in this study was taken based on the saturated sampling method. The sample in this research was 68 teachers. In analyzing the data obtained from this research the author used descriptive analysis and quantitative analysis methods. From the results of research using descriptive analysis, it was stated that the respondents' responses to the Work Environment variable were agree and the Teacher Performance variable was agree. Based on the results of research using quantitative analysis, it is known that the work environment has a positive and significant effect on teacher performance as evidenced by the simple linear regression equation Y = 1.578 + 0.700 significant level 0.000 < 0.05. From the determination test it is known that (R2) is 0.543. Which means that the Work Environment variable has an influence of 54.3% on Teacher Performance at Telkom Pekanbaru Vocational School, the remaining 45.7% is influenced by variable factors that were not studied.
MOTIVASI KERJA SEBAGAI DETERMINAN KINERJA KARYAWAN PADA SEKTOR PERBANKAN SYARIAH Aqsa, Muhammad Ali
Jurnal Daya Saing Vol. 11 No. 3 (2025): Transformasi Manajemen, Kepemimpinan, dan Pemasaran Digital di Era Ekonomi Mod
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the effect of work motivation on employee performance in the Islamic banking sector in Indonesia, with a case study at a Sharia People's Financing Bank (BPRS) in Pekanbaru. The research sample consisted of 37 people, taken using the census method. Data analysis used simple linear regression. The results of the partial t-test show that work motivation has a significant effect on employee performance at the BPRS (t-count = 4.477 > t-table = 2.035). The magnitude of the effect of work motivation on employee performance is 36.4% (R² = 0.364). Based on these findings, it is recommended that management strengthen the relationship between superiors and subordinates to create a harmonious work climate, considering that this aspect received the lowest response from respondents. The results of this study are expected to provide input for the development of more effective human resource management systems in Islamic financial institutions.
Dampak Kualitas Layanan Terhadap Kepuasan Masyarakat: Sebuah Studi Pada Layanan Publik Pedesaan Aqsa, Muhammad Ali
Eko dan Bisnis: Riau Economic and Business Review Vol. 16 No. 4 (2025): Penguatan Kinerja, Disiplin, dan Kualitas Layanan melalui Pendekatan Sosial, O
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/ekobis.v16i4.562

Abstract

This applied research study, conducted using a survey method, aimed to analyze the impact of service quality on community satisfaction within the context of rural public services. A total of 88 respondents participated in the study, which was carried out at a village office. The collected data were analyzed using a t-test and coefficient of determination analysis. The t-test results confirm that service quality has a significant and positive effect on community satisfaction (t-statistic = 11.128 > t-table = 1.988, with a significance level of p < 0.05). Furthermore, subsequent analysis revealed a strong relationship between the two variables, indicated by a correlation coefficient of 0.768. More specifically, service quality was found to contribute 59.0% (R Square = 0.590) to the variation in community satisfaction levels. This study concludes that in the rural public service context, service quality is a dominant determining factor in shaping community satisfaction.
Co-Authors Fitrasyah, Hagil Olivia, Febi Sintha , Bella Kurnia Sari Suri, Kartika SYABILLA, WIWIN