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The Effect of Service Quality, Cost, and Promotion on Parents' Decisions in Choosing Schools Melvin Zakri
International Journal of Education, Information Technology, and Others Vol 5 No 4 (2022): International Journal of Education, information technology and others
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.7026668

Abstract

This research aimed to understand the influence of Service Quality, Cost and Promotion on Parents Decisions in Choosing of School at Al Amanah Tangsel Vocational School in the field of Information and Communication Technology. The method in this research is the associative type with descriptive and quantitative approaches. Data that was used were Primary data and Secondary data. Primary data were collected through face-to-face interview, questionnaire and library research. Secondary data were collected through histories and documentations. The population and sample in this study amounted to 179 populations and used random sampling techniques with 124 respondents. The analysis tool uses multiple linear regression analysis with the help of SPSS 21 Software. The results showed that, Service Quality (X1), Cost (X2) and Promotion (X3) had a positive and significant effect partially and simultaneously. Service Quality (X1) contributed to Parents Decisions in Choosing (Y) of 68,4% and the remaining 31,6% was influenced by other factors. Hypothesis testing shows the value of tcount 16,236 > ttabel 1,979, and the value of sig < 0.05 at a = 5% then Ho1 is rejected and Ha1 is accepted. Cost (X2) contributed to Parents Decisions in Choosing (Y) of 53,7% and the remaining 46,3% was influenced by other factors. Hypothesis testing shows the value of tcount of 11,892 > ttabel 1,979, and the value of sig < 0.05 at a = 5% then Ho2 is rejected and Ha2 is accepted. The Promotion (X3) contributed to Parents Decisions in Choosing (Y) of 80,5% and the remaining 19,5% was influenced by other factors. The Hypothesis Test shows the value of t count 22,453 > ttabel 1,979, and the value of sig < 0.05 at a = 5% then Ho3 is rejected and Ha3 is accepted. Based on Coefficients test, the Unstandardized Coefficients B for Y = Y = 2.781 + 0.268X1 + 0.009X2 + 0.660X3. Based on R2 (determination coefficient) score, it is concluded that Service Quality (X1), Cost (X2) and Promotion (X3) contributed to Parents Decisions in Choosing (Y) by 84,2% and the remaining 15,8% was influenced by other factors. Simultaneous hypothesis test shows the value of Fcount 213,525 > Ftabel 2,68, and the value of sig < 0.05 at a = 5% then Ho4 is rejected and Ha4 is accepted. It shows that there are positive and significant impacts that simultaneously influence Service Quality, Cost and Promotion on Parents decisions in choosing of School at Al Amanah Tangsel Vocational School in the field of Information and Communication Technology
Pengaruh Kualitas Pelayanan dan Harga terhadap Kepuasan Pelanggan di Domino's Pizza Pamulang Purwanti Purwanti; Ivantan Ivantan; Melvin Zakri
JURNAL RUMPUN MANAJEMEN DAN EKONOMI Vol. 3 No. 4 (2026): Juli
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jrme.v3i4.12150

Abstract

This study aims to analyze the partial and simultaneous influence of Service Quality and Price on Customer Satisfaction at Domino's Pizza Pamulang. Given the intense competition in the Quick Service Restaurant (QSR) sector in this sub-urban area, gaining a deep understanding of customer satisfaction drivers is crucial. This research adopts a quantitative approach using a survey method. The research population consists of all customers of Domino's Pizza Pamulang, with a sample of 100 respondents. Data were collected via questionnaires and subsequently processed and analyzed using multiple linear regression analysis. The hypothesis testing yielded significant findings: (1) Service Quality (X1) has a positive and significant influence on Customer Satisfaction (Y); (2) Price (X2) also has a positive and significant partial influence on Customer Satisfaction (Y); and (3) Service Quality and Price simultaneously proved to have a significant influence on Customer Satisfaction. The dominant contribution to customer satisfaction stems from the tangible service quality dimensions, such as delivery speed and staff friendliness, which strongly interact with customer perception of price value (value for money). The fundamental managerial implication of this study is the necessity for a strategic focus on enhancing the consistency of Service Quality at every touchpoint and ensuring competitive and high-value pricing offers to strengthen customer loyalty and satisfaction in the price-sensitive local Pamulang market.