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All Journal Jurnal IUS (Kajian Hukum dan Keadilan) International Journal of Economics, Management, Business, and Social Science
Edy Supriadi, Edy
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences

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Liability of the Head of the Village in the Village financial management according to Law number 6 of 2014 concerning Village Supriadi, Edy
Jurnal IUS (Kajian Hukum dan Keadilan) Vol 3, No 8 (2015): POLEMIK PERLINDUNGAN HUKUM DI INDONESIA
Publisher : Jurnal IUS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (278.931 KB) | DOI: 10.12345/ius.v3i8.216

Abstract

This research aimed to analyze the regulation of the Village financial management, the mechanism and procedure of the Village financial management and the liability of the head of the Village in the Village financial management according to Law number 6 of 2014 concerning Village. Type of this research is normative legal research, using statutes, conceptual and case approaching method. This research concludes that the head of the Village posses a wide authority as the budget user power which may cause deviation of the Village financial utilization. Hence, the head of the Village requires acknowledgement of the Village Deliberation Body in the financial management supervision yet in the Village financial allocation. Keywords: Liability, Village financial
The Impact Factors of Customer Satisfaction and Customer Loyalty on BNI London Branch Adji, Roekma Hari; Supriadi, Edy; Derriawan
INTERNATIONAL JOURNAL OF ECONOMICS, MANAGEMENT, BUSINESS, AND SOCIAL SCIENCE (IJEMBIS) Vol. 1 No. 1 (2021): January 2021
Publisher : CV ODIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59889/ijembis.v1i1.8

Abstract

The purpose of this study was to analyze the factors that build customer satisfaction to increase BNI bank's customer loyalty at the London branch. the factors studied were service quality, product quality, and customer trust. the statistical method for analyzing data is the structural equation model (SEM) from the Smart-PLS 2.M3 statistical package. The results of the study indicate that directly the service quality, product quality has an effect, and customer trust has an effect on customer satisfaction. Direct service quality, product quality, and customer trust do not affect customer loyalty. whereas indirectly through customer satisfaction, product quality, and customer trust affect customer loyalty. Customer loyalty is formed from the trust that was created previously in the minds of customers. customer loyalty to a product, will not move to other banks to invest money so that both parties benefit. Customer loyalty is a key factor in banking success. Customer Trust Dominant factors that influence Customer Loyalty, increasing customer trust makes customers more loyal to BNI London branch by keeping promises that have been said, prioritizing customer interests, and updating knowledge of the products they have. By understanding various aspects related to the formation of trust under customer expectations and increasing customer confidence will increase customer loyalty in the future.
Co-Authors Adji, Roekma Hari Derriawan