Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal Jurnal Hospitality dan Manajemen Jasa
Raymond Hendry, Raymond
Unknown Affiliation
Decision Sciences, Operations Research & Management Health Professions

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
The Influence of Kentucky Fried Chicken’s Logistic Service Quality Towards Customer Satisfaction and Customer Loyalty in Surabaya Ericko, Yohji; Hendry, Raymond; Adiwijaya, Dr. Michael
Jurnal Hospitality dan Manajemen Jasa Vol 2 (2015): Jurnal Hospitality dan Manajemen Jasa
Publisher : Jurnal Hospitality dan Manajemen Jasa

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Kentucky Fried Chicken is fast food restaurant  that serves chicken products and other products related to chicken. The number of fast food restaurants growth in Indonesia leads to competition between fast food restaurant in presenting a good product and service quality for customer. Kentucky Fried Chicken should maintain the quality of their products and services if Kentucky Fried Chicken do not want their customers move to another restaurant. To improve the quality of service Kentucky Fried Chicken provide delivery service to provide a convenience way for customers who are reluctant to queue up at the location. The analysis technique used in this research is quantitative using Structural Equation Modeling ( SEM ) method with Smart PLS ( Partial Least Square ) software.
Pengaruh Logistic Service Quality Terhadap Kepuasan Dan Loyalitas Konsumen Kentucky Fried Chicken Di Surabaya Ericko, Yohji; Hendry, Raymond
Jurnal Hospitality dan Manajemen Jasa Vol 2 (2015): Jurnal Hospitality dan Manajemen Jasa
Publisher : Jurnal Hospitality dan Manajemen Jasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (78.005 KB)

Abstract

Kentucky Fried Chicken adalah restoran cepat saji yang menyajikan produk ayam dan produk lain yang berkaitan dengan daging ayam. Banyaknya pertumbuhan restoran cepat saji di Indonesia akan menimbulkan persaingan di antara restoran cepat saji dalam memberikan produk dan pelayanan yang baikkepada konsumen. Kentucky Fried Chicken harus menjaga kulitas produk dan layanan yang baik jika Kentucky Fried Chicken tidak menginginkan konsumennya pindah ke restoran lain. Untuk meningkatkan kualitas pelayanan,Kentucky Fried Chicken memberikan fasilitas delivery service untuk memberikan kemudahan kepada konsumen yang enggan mengantri di lokasi. Teknik analisa yang digunakan dalam penelitian ini adalah kuantitatif menggunakan metode Structural Equation Modelling (SEM) dengan software Smart PLS (Partial Least Square). 
Co-Authors Dr. Michael Adiwijaya, Dr. Michael Yohji Ericko, Yohji