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p-Index From 2021 - 2026
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All Journal Dialogia Iuridica Journal of Law, Poliitic and Humanities
Bernadetta Tjandra Wulandari
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Humanities Law, Crime, Criminology & Criminal Justice Social Sciences

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PENCANTUMAN SERTIFIKAT KEANDALAN (LOGO TRUSTMARK) SEBAGAI BENTUK PERLINDUNGAN KONSUMEN E-COMMERCE DITINJAU DARI PERATURAN YANG BERLAKU Nathania Tesalonica; Bernadetta Tjandra Wulandari
Dialogia Iuridica Vol. 13 No. 1 (2021): Journal Dialogia Iuridica Vol 13, No.1 Year 2021
Publisher : Faculty of Law, Maranatha Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/di.v13i1.3874

Abstract

The development of information and communication technology that is increasing has made a major contribution to meeting human needs. The presence of the internet provides convenience in making buying and selling transactions, through e-commerce. The presence of Law no. 19 of 2016 concerning Amendments to Law Number 11 of 2008 concerning Information and Electronic Transactions is one of the legal instruments in protecting e-commerce consumers. The law regulates one form of protection that can be carried out through the inclusion of a certificate of reliability (trustmark). Based on the analysis using the normative juridical research method, it was found that in the case of the inclusion of a reliability certificate (trustmark) issued by a Foreign Reliability Certification Agency, the government has not taken legal action regarding this matter, so that the inclusion of a reliability certificate (trustmark) can still be applied as long as there are no regulations issued. Arrange. In relation to legal actions that can be taken by the parties for losses in e-commerce transactions due to the absence of a trustmark logo, namely by imposing sanctions on business actors and consumers can demand rights that should be fulfilled in buying and selling transactions through existing mechanisms.
Legal Protection for Consumers in the Transportation Sector: An Analysis of Consumer Rights and the Responsibilities of Public Transport Service Providers Bernadetta Tjandra Wulandari
Journal of Law, Politic and Humanities Vol. 5 No. 3 (2025): (JLPH) Journal of Law, Politic and Humanities
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jlph.v5i3.1552

Abstract

Consumer protection in the transportation sector is a crucial aspect of public service governance, ensuring that consumer rights are safeguarded while maintaining the accountability of service providers. This study aims to analyze the legal protection mechanisms for consumers in the transportation sector, focusing on the rights of consumers and the responsibilities of public transport service providers. Using a qualitative research methodology, this study employs a literature review approach (library research) to examine relevant legal frameworks, regulations, and case studies at both national and international levels. The findings indicate that while many legal frameworks exist to protect consumer rights in the transportation sector, enforcement and implementation remain inconsistent. Consumers are entitled to safety, security, accessibility, and fair treatment, yet challenges such as inadequate regulations, lack of transparency, and insufficient enforcement mechanisms often hinder their protection. Public transport service providers, on the other hand, have a responsibility to ensure service reliability, safety standards, and adherence to consumer protection laws. This study highlights the need for stronger regulatory oversight, improved legal enforcement, and increased consumer awareness to enhance consumer protection in the transportation sector. By analyzing legal principles and international best practices, this study contributes to the discourse on consumer rights and public transport governance. Strengthening legal frameworks and promoting responsible service delivery are essential to ensuring a fair and efficient transportation system.
Co-Authors Nathania Tesalonica