Mahfudz Mahfudz
Departemen Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro

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PENGARUH REVIEW PELANGGAN DAN ACARA PEMASARAN TERHADAP KEPUASAN PELANGGAN DENGAN IMPULSE BUYING SEBAGAI VARIABEL INTERVENING (Studi Pada Pengguna Shopee Di Kota Semarang) Iftita Rizky Amelia; Mahfudz Mahfudz
Diponegoro Journal of Management Volume 11, Nomor 6, Tahun 2022
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This study aims to analyze how much influence customer reviews and marketing events have on customer satisfaction with impulse buying as an intervening variable for e-commerce Shopee customers in Semarang City. The population used in this study are customers who have transacted at e-commerce Shopee for more than two times in the last a year who are domiciled in the city of Semarang. The sample used was 120 respondents. The sampling technique used was purposive sampling. The data collection method used is a questionnaire. This research uses Structural Equation Modeling (SEM) analysis technique using AMOS 22.0 analysis tool. The results showed that customer reviews and marketing events had a positive and significant effect on customer satisfaction. In addition, customer reviews and marketing events also have a positive and significant effect on impulse buying.
PENGARUH ELECTRONIC WORD OF MOUTH TERHADAP MINAT BELI DENGAN KESADARAN MEREK DAN PERSEPSI KUALITAS SEBAGAI VARIABEL INTERVENING (Studi pada Produk Kosmetik BLP Beauty di Kota Semarang) Shafira Artamevia Herdita Putri; Mahfudz Mahfudz
Diponegoro Journal of Management Volume 11, Nomor 3, Tahun 2022
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Electronic Word of Mouth is one of the most frequently used strategy by companies to market their products. It is supported by the increasingly advanced growth of digital era and the company always make efforts to connect with customers. Thisresearch aims to analyze the influence of Electronic Word of Mouth on puchase intention through brand awareness and perceived quality as the intervening variable (a study on BLP Beauty cosmetic products in Semarang city). The variable are used in this study consisted of independent variable is Electronic Word of Mouth, 2 variable intervening such as brand awareness and perceived quality, and dependent variable is purchase intention. The samples in this research are 135 respondents of women within age of 16- 54 years old who live in Semarang city and recognize or have bought BLP Beauty cosmetic. The sampling method used in this research is non-probability sampling method with purposive sampling technique. The method of data collection is conducted through questionnaires. This research used analytical technique of Structural Equation Model (SEM) with AMOS as the analysis instrument. The result of this research show that Electronic Word of Mouth has a positive effect on brand awareness and perceived quality. Brand awareness and perceived quality has a positive effect on purchase intention. furthermore, Electronic Word of Mouth also has a positive effect on purchase intention.
PENGARUH ONLINE CUSTOMER REVIEW DAN CUSTOMER RATING TERHADAP KEPERCAYAAN KONSUMEN DAN KEPUTUSAN PEMBELIAN MAKE OVER PADA MARKETPLACE SHOPEE DI KOTA SEMARANG Wiharti Dwi Ovaliana; Mahfudz Mahfudz
Diponegoro Journal of Management Volume 11, Nomor 3, Tahun 2022
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Increasing awareness among women in Indonesia regarding the appearance of cosmetics in Indonesia has increased demand. This demand for cosmetics is also supported by increasingly sophisticated technological improvements. This technological improvement is able to change consumer habits from shopping offline to online. This study was conducted to examine the effect of customer reviews and customer ratings on trust and purchasing decisions. The sample data used in this study were 110 respondents of consumers of Make Over beauty products in the city of Semarang. The sampling technique used is a non-probability sampling technique with a purposive sampling approach. The data analysis technique used is SEM with the AMOS 24.0 application. The results showed that all hypotheses one to five had positive and significant results. All hypotheses have CR > 1.96 and p value 0.05. Online customer reviews have a positive and significant impact on consumer trust, customer ratings have a positive and significant impact on consumer trust, online customer reviews have a positive and significant impact on purchasing decisions, customer ratings have a positive and significant impact on purchasing decisions, and consumer trust has a positive and significant impact on purchasing decisions. positive and significant influence on purchasing decisions.
CONVINCING SUPPLIERS TO ACCEPT BLOCKCHAIN IMPLEMENTATION WITHIN SUPPLY CHAIN BY SOLVING THEORETICAL OBSTACLES USING BLOCKCHAIN-RELATED TRUST ATTRIBUTES: A STUDY CASE OF VEHGRO B.V Muhammad Emyr Gunawan Rahmatullah; Mahfudz Mahfudz
Diponegoro Journal of Management Volume 11, Nomor 3, Tahun 2022
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Supply chain industries are involved with a lot of transactions concerning various parties. To maintain a relationship between wholesalers and suppliers, each party should have trust in the transaction. Which mean that the wholesalers should believe that the suppliers will be capable and credible to fulfil their responsibility in the transaction, while suppliers should believe that wholesalers will not misuse the information shared when doing transaction for instance, infer wholesale pricing strategies and other supplier parameter that could be used to manipulate future negotiation. In this research, currently VehGro rely on third party to check on the obligation of their supplier and they put their trust mainly based on personal connection that the CEO had with the supplier. Hence, they are thinking to implement blockchain in their operation as a platform that is seen to be able further enhance the trust in their business transaction. This research aims to help an organic food wholesaler, Vehgro, convince their suppliers to accept their blockchain implementation plan within the supply chain process. This research uses the framework of blockchain-related trust attributes to address this issue. After conducting qualitative research based on the blockchain-related trust attributes derived from Kochovski Model by looking through literature and interview with a half-structured with CEO of VehGro, Blockchain Expert, and Information System Expert, the author found out that blockchain does contribute to trust, especially its capability to be traceable and immutable that are not seen on the current system used by VehGro. However, not all blockchains are suitable for supply-chain, the only appropriate type of blockchain is permissioned blockchain. In addition, to ensure privacy and security of the blockchain system, the system should be built with viewing keys or private smart contract. Furthermore, to make sure that information shared within the blockchain is credible, the blockchain system should allow users to add correction data on top of wrong data. Moreover, to make suppliers switch to the new system, it is advised to make an incentive plan that can be achieved by creating a token inside the blockchain with a particular utility. Next alternative is to also put into account a possibility of better public image due to implementation of blockchain that will give a feeling that the supply chain environment is secure and credible. Other possibility is creating a hybrid system with a mixture of the current operating system and some part of the blockchain system to make it easier for people to accept the change. In the end, the system that will be implemented should make everything easier and bring advantage over the previous ones, not the other way around.
ANALISIS STRATEGI PEMASARAN PRODUK UNGGULAN DENGAN PENDEKATAN MARKETING DAN BUSINESS INTELLIGENCE DI KABUPATEN WONOSOBO Almeira Renata; Mahfudz Mahfudz
Diponegoro Journal of Management Volume 12, Nomor 1, Tahun 2023
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

ABSTRACT Marketing and business intelligence approaches in this study were used to obtain information and develop the potential of leading sectors in Wonosobo Regency. The object of research used in this study is 15 sub-districts. This study aims to determine the potential of the leading sector. The research method used in this study is the Analytical Hierarchy Process (AHP). The AHP method is used in this study because it is considered capable of producing decisions in order to achieve goals based on the criteria set in the AHP model. Moreover, the strategy and policy used in developing the potential of the leading sector are to collect information from the market or the community as a supporter of the marketing and business intelligence approach, in accordance with the potential of the leading sector owned by each sub-district. Based on the research, the result shows that 15 sub-districts in Wonosobo Regency with details as follows are 7 sub-districts consisting of Garung, Kalikajar, Kaliwiro, Leksono, Selomerto, Sukoharjo, and Watumalang which have the potential of leading agricultural sectors. Then there are 5 sub-districts that have processing potential consisting of Kepil, Kertek, Mojotengah, Sapuran, and Wonosobo. Meanwhile, the subdistricts that have excellent potential in the tourism sector are Kalibawang, Kejajar, and Wadaslintang sub-districts.
PENGARUH KREDIBILITAS MICRO-INFLUENCER TERHADAP MINAT BELI PRODUK SKINCARE LOKAL SOMETHINC DENGAN SIKAP MEREK SEBAGAI VARIABEL MEDIASI (Studi pada Pengguna Media Sosial TikTok di Kota Semarang) Dimas Putra Harwansya; Mahfudz Mahfudz
Diponegoro Journal of Management Volume 12, Nomor 3, Tahun 2023
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

ABSTRACT This study aims to determine and analyze the effect of the credibility dimensions, namely the attractiveness, expertise, and trustworthiness of micro-influencers on purchase intention of Somethinc skincare products with brand attitude as a mediating variable. This study used a purposive sampling technique to collect data. Data was obtained by distributing questionnaires to 110 individuals who use social media TikTok, domiciled in the city of Semarang, and have seen at least three promotional contents for the Something skincare product by micro-influencers on social media TikTok. The method used in this research is Structural Equation Modeling (SEM) using AMOS 26.0 program. The results of the study showed that micro-influecer’s credibility dimensions namely attractiveness has an insignificant effect on brand attitude but expertise and trustworthiness have positive and significant effect on brand attitude. Other result shows that brand attitude has positive and significant effect on purchase intention.