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How Does the Value Stream Mapping Method Identify Waste and Improve the Coffee Bean Production Process of a Café? Febriana Wurjaningrum; Caraka Abi Abdilah Shafak
Journal of Theoretical and Applied Management (Jurnal Manajemen Teori dan Terapan) Vol. 15 No. 3 (2022)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v15i3.40440

Objective: This study aims to identify waste and its causes in the production process and provide suggestions for improvement. Design/Methods/Approach: The author uses a qualitative research method approach to obtain research data. The author identifies the waste that occurs using Value Stream Mapping (VSM). Identify waste in the coffee bean production process using structured question weighting and direct interviews with several parties related to the production process, including the café owner, production manager, head barista, and two baristas in the production section. Findings: The waste causes that occur in the identified coffee production process are waiting time due to the first stage sorting process still using hands manually, the absence of tools, defects caused by the inevitable side effects of the roasting process, and unnecessary motion. After knowing the cause of the waste that occurred, the company was given a suggestion for improvement using 5W-1H tools, such as using a coffee sieve of a certain size for the first stage sorting process, making a new product in the form of ground coffee, processing defect coffee beans that always exist from the roasting results, and adding a fan and exhaust in the roasting room to reduce unnecessary movement during the process. Originality: The paper contributes to the limited literature on lean production in the coffee processing business and disseminates this information to improve production efficiency.

Systematic Layout Planning to Improve Facility Layout in Small and Medium Food Enterprise Febriani, Falentina; Wurjaningrum, Febriana
Southeast Asian Business Review Vol. 2 No. 2 (2024)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/sabr.v2i2.60850

The absence of a structured method for revamping current or introducing new production layouts in small and medium-sized enterprises may hinder the flexibility and competitiveness of the enterprise. This study aimed to assess the existing production layout and offer improvement recommendations for a small and medium-sized food enterprise in East Java, Indonesia. Data was obtained through interviews with the owner and observation at the production site. The research employed systematic layout planning, utilizing activity relationship charts and diagrams. The findings presented two alternative suggestions for the production facility layout, with the study recommending the second alternative based on an evaluation of criteria. The second proposed alternative exhibited a total material handling distance per week of 1,812 and a total material handling cost of 17,961.96 rupiah, lower than the first proposed alternative. The managerial implications of this study pertain to the construction of facilities with a focus on technical and hygiene requirements, the design and layout of buildings and rooms, and the requirements for machinery, equipment, and transportation to ensure product quality and safety.

Analisis Pemilihan Supplier Kain Byemi Official Store Dengan Metode Fuzzy AHP dan Fuzzy Topsis Wurjaningrum, Febriana; Universitas Airlangga, Indonesia, Hinanda Tomi Adikoro
Jurnal Manajemen dan Perbankan (JUMPA) Vol 9 No 2 (2022): Jurnal Manajemen dan Perbankan (JUMPA)
Publisher : Sekolah Tinggi Ilmu Ekonomi Y.A.I - Jakarta - Indonesia

- Penelitian ini bertujuan untuk memilih supplier kain roll pada Byemi sesuai dengan indikatorkinerja yang sudah ditetapkan yaitu Vendor Performance Indicator (VPI) dengan model kriteria Quality,Cost, Delivery, Flexibility, dan Responsiveness (QCDFR). Peranan supplier sangat penting bagi Byemi,oleh karena itu dalam proses pemilihannya harus melalui banyak pertimbangan. Tujuan penelitian inimenjadi pertimbangan dalam proses pemilhan supplier agar mendapatkan supplier yang dapatmemberikan keuntungan bagi Byemi dan meminimalkan risiko, sehingga dapat meningkatkan kepuasanpelanggan. Penelitian ini menggunakan kriteria Vendor Performance Indicator (VPI) dalam model QCDFRyang menerapkan metode Fuzzy Analytical Hierarchy Process (FAHP) dan Fuzzy Technique for OrderPreference by Similarity to Ideal Solution (FTOPSIS) yang diolah menggunakan Microsoft excel 2019sebagai dasar pemilihan supplier pada Byemi. Tahap pengumpulan data dilakukan dengan memberikandaftar pertanyaan terstruktur kepada pemilik serta 2 karyawan bagian operasional pada Byemi. Hasiltemuan penelitian ini berdasarkan kriteria model Quality, Cost, Delivery, Flexibility, dan Responsiveness(QCDFR), Byemi lebih memprioritaskan kriteria Memberikan garansi terhadap pesanan roll kain sebesar0,25. Selain itu, dari empat supplier yang telah bekerja sama dengan Byemi, supplier CV. Ardjunamerupakan supplier terbaik dengan nilai 0,743.

Rancangan Layanan Kedai Kopi dengan Dimensi Service Quality dan Importance Performance Analysis di Masa Pandemi Covid-19 Nirbita Muhammad, Dynoviar; Wurjaningrum, Febriana
PERWIRA - Jurnal Pendidikan Kewirausahaan Indonesia Vol 4 No 1 (2021): PERWIRA - Jurnal Pendidikan Kewirausahaan Indonesia
Publisher : Perkumpulan Pendidik Kewirausahaan Indonesia (Perwira Indonesia)

Turunnya pendapatan akibat COVID-19 serta anjuran protokol kesehatan dari pemerintah membuat pelaku bisnis mencari cara yang efektif untuk dapat melayani secara maksimal dengan segala keterbatasan pada masa pandemi. Dimensi Service Quality dan metode Importance Performance Analysis (IPA) dapat membantu pelaku bisnis menemukan atribut yang dapat diperbaiki berdasarkan nilai kinerja dan nilai kepentingan. Peneliti membuat 22 pertanyaan seputar kualitas layanan di masa pandemi berdasarkan studi pustaka. Terdapat 65 partisipan yang diambil dari pelanggan kedai selama pandemi COVID-19. Menurut hasil IPA, usulan perbaikan dapat diterapkan pada dimensi Servqual yang masuk ke dalam Kuadran I (Prioritas Utama). Di dalamnya antara lain terdapat atribut protokol kesehatan sesuai anjuran pemerintah, ruang duduk yang nyaman dan memadai, serta ruang duduk yang bersih dan rapi. In-depth interview kemudian dilakukan dengan manajer dan pemilik Kedai Kopi Berbaur untuk menemukan usulan perbaikan. Usulan perbaikan yang dihasilkan antara lain adalah penempelan informasi physical distancing, perluasan tempat di masa sewa selanjutnya, dan melakukan pengawasan berkala terhadap kinerja kebersihan tempat. Hasil penelitian ini menambah bukti empiris dan referensi mengenai praktik yang berkaitan dengan kualitas pelayanan dalam bisnis kedai kopi pada masa pandemi COVID-19.

SUSTAINABLE STRATEGIES IN ORGANIC WASTE MANAGEMENT: A SYSTEMATIC LITERATURE REVIEW STUDY Amri, Husnia Sholihatin; Wurjaningrum, Febriana
Jurnal Ekonomi dan Bisnis Airlangga Vol. 35 No. 1 (2025): JURNAL EKONOMI DAN BISNIS AIRLANGGA
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jeba.V35I12025.184-202

Introduction: Particularly in Indonesia, waste management—especially organic waste—remains a major worldwide concern. A substantial contributor to greenhouse gas emissions (7.29% yearly) and economic losses of IDR 213–551 trillion, food waste will make up 39.78% of all garbage in 2023. Methods: This study employs a systematic literature review to analyze organic waste management practices and their environmental implications, utilizing secondary data from national and global sources. Results: The findings show that Indonesia has problems with such low public knowledge, reliance on subpar dumps, and limited technology. Locally, creative methods such as using Black Soldier Fly larvae to convert organic waste show promise. Around the world, modern technologies like Malaysian and Thai anaerobic digestion and programs like the European Green Deal show greater efficiency. Successful programs frequently incorporate government incentives, trash segregation regulations, and public education. Conclusion and suggestion: SAccording to the study's findings, managing organic waste sustainably can lower greenhouse gas emissions and help achieve several UN SDGs, such as those related to health, clean water, and climate change. Promoting trash separation at the source, using composting methods, implementing contemporary technologies, and encouraging cooperation between public, corporate, and community sectors are some of the main proposals. Long-term solutions in Indonesia and elsewhere depend on addressing shortages in funding, infrastructure, and public awareness.

Assessment of Service Quality at the Credit Cooperative: A SERVQUAL and Importance-Performance Analysis Approach Wurjaningrum, Febriana; Lenga, Karolina Wako
Jurnal Manajemen dan Perbankan (JUMPA) Vol 12 No 1 (2025): Jurnal Manajemen dan Perbankan (JUMPA)
Publisher : Sekolah Tinggi Ilmu Ekonomi Y.A.I - Jakarta - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55963/jumpa.v12i1.735

In the competitive financial sector of Indonesia, the expansion of savings and loan Cooperatives, exemplified by the Sangosay Credit Cooperative established in 1983, faces challenges in retaining members and meeting their service expectations, particularly due to increasing competition from online lending platforms. This research investigates the service quality of Sangosay Credit Cooperative by utilizing the SERVQUAL framework, focusing on nineteen attributes based on five service quality dimensions. A qualitative approach was employed, involving a questionnaire distributed to 100 participants. The findings reveal that the services provided do not fully align with member expectations, as evidenced by gap scores ranging in reliability and in tangibles. The analysis highlighted notable deficiencies between the cooperative's offerings and member expectations, particularly in reliability, responsiveness, empathy, assurance, and tangibles. Critical areas for improvement identified include the timeliness of services, transaction simplicity, staff accountability, communication skills, and overall operational efficiency. The study recommends several actionable strategies, such as regular employee performance evaluations, comprehensive training programs, member feedback surveys, and enhanced customer service strategies to elevate service quality and better serve the cooperative's members. Abstrak - Dalam lanskap keuangan Indonesia yang kompetitif, pertumbuhan Koperasi simpan pinjam, seperti Koperasi Kredit Sangosay yang didirikan pada tahun 1983, menghadapi tantangan dalam mempertahankan anggota dan memenuhi harapan layanan mereka, terutama karena meningkatnya persaingan dari platform pinjaman daring. Penelitian ini menyelidiki kualitas layanan Koperasi Kredit Sangosay dengan memanfaatkan kerangka kerja SERVQUAL, dengan fokus pada sembilan belas atribut berdasarkan lima dimensi kualitas layanan. Pendekatan kualitatif digunakan, yang melibatkan kuesioner yang dibagikan kepada 100 peserta. Temuan tersebut mengungkapkan bahwa layanan yang diberikan tidak sepenuhnya selaras dengan harapan anggota, sebagaimana dibuktikan oleh skor kesenjangan dalam reliability dan dalam tangibles. Analisis tersebut menyoroti kekurangan penting antara penawaran koperasi dan harapan anggota, khususnya dalam reliability, responsiveness, empathy, assurance, dan tangibles. Area utama yang teridentifikasi untuk perbaikan meliputi ketepatan waktu layanan, kesederhanaan transaksi, akuntabilitas staf, keterampilan komunikasi, dan efisiensi operasional secara keseluruhan. Studi ini merekomendasikan beberapa strategi yang dapat ditindaklanjuti, seperti evaluasi kinerja karyawan secara berkala, program pelatihan yang komprehensif, survei umpan balik anggota, dan strategi layanan pelanggan yang ditingkatkan untuk meningkatkan kualitas layanan dan melayani anggota koperasi dengan lebih baik.

Applying VALSAT Analysis and Fishbone Diagram in Lean Manufacturing for Gold Jewelry Production Wurjaningrum, Febriana; Patricia, Enina
Jurnal Manajemen dan Perbankan (JUMPA) Vol 12 No 3 (2025): Jurnal Manajemen dan Perbankan (JUMPA)
Publisher : Sekolah Tinggi Ilmu Ekonomi Y.A.I - Jakarta - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55963/jumpa.v12i3.850

This study investigates opportunities to reduce waste in the gold jewelry production process through a qualitative case study approach. Guided by Lean manufacturing principles, value stream mapping was used to visualize the production flow and identify various forms of waste based on the seven wastes framework. Input from production personnel was collected via a closed-ended questionnaire to classify key waste types, while root causes were further explored using value stream analysis tools (VALSAT) and fishbone diagrams. The findings reveal critical inefficiencies in the current process, highlighting areas for targeted improvement. These insights form the basis for proposing actionable strategies to enhance operational efficiency and value creation within the gold jewelry manufacturing industry. While Lean principles are well-established in conventional manufacturing settings, their application to the gold jewelry production process a sector characterized by artisanal craftsmanship and variable workflows remains relatively limited. This study addresses that gap by adapting and applying Lean tools to a traditionally craft-based industry. The integrated methodological approach, which combines Value Stream Mapping, VALSAT, and Fishbone diagrams, strengthens the analysis and supports the development of targeted process improvement proposals. These proposals translate Lean diagnostics into practical, context-specific recommendations for enhancing efficiency in jewelry manufacturing. Abstrak - Studi ini bertujuan untuk mengidentifikasi dan mengusulkan perbaikan untuk mengurangi waste dalam proses produksi perhiasan emas melalui pendekatan studi kasus kualitatif. Dipandu oleh prinsip-prinsip Lean manufacturing, pemetaan aliran nilai digunakan untuk memvisualisasikan aliran produksi dan mengidentifikasi berbagai bentuk pemborosan berdasarkan kerangka kerja tujuh pemborosan. Masukan dari personel produksi dikumpulkan melalui kuesioner tertutup untuk mengklasifikasikan jenis-jenis pemborosan utama, sementara akar penyebabnya dieksplorasi lebih lanjut menggunakan value stream analysis tools (VALSAT) dan fishbone diagrams. Penelitian ini mengungkapkan inefisiensi kritis dalam proses saat ini, menyoroti area untuk perbaikan yang ditargetkan. Wawasan ini membentuk dasar untuk mengusulkan strategi yang dapat ditindaklanjuti untuk meningkatkan efisiensi operasional dan penciptaan nilai dalam industri manufaktur perhiasan emas. Meskipun prinsip-prinsip Lean dalam pengaturan manufaktur konvensional, penerapannya pada proses produksi perhiasan emas, sektor yang dicirikan oleh kerajinan tangan dan alur kerja yang bervariasi, masih relatif terbatas. Studi ini mengatasi kesenjangan tersebut dengan mengadaptasi dan menerapkan alat-alat Lean pada industri yang berbasis kerajinan tradisional. Pendekatan metodologis terpadu, yang menggabungkan value stream mapping, VALSAT, dan fishbone diagrams, memperkuat analisis dan mendukung pengembangan proposal perbaikan proses yang terarah. Penelitian ini menerjemahkan diagnostic Lean menjadi rekomendasi praktis dan spesifik konteks untuk meningkatkan efisiensi dalam manufaktur perhiasan.

Service Performance Measurement Using the Supply Chain Operation Reference Model in The Events and Travel Industry Wurjaningrum, Febriana; Adienya, Gigih
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 17 No. 1 (2024)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v17i1.54942

Objective: This study aims to measure the performance of supply chain services using the Supply Chain Operation Reference (SCOR) Version 11.0 model in the events and travel industry. Design/Methods/Approach: The Supply Chain Operation Reference (SCOR) version 11.0 framework was employed to measure the performance of supply chain services. The performance indicators were assigned weights using the Analytical Hierarchy Process in Expert Choice Software. The performance achievements were marked using the traffic light system method, and an Action Plan was suggested for the company to improve its performance. Findings: The present study found 17 performance indicators consisting of 4 Plan performance attributes, 5 Source performance attributes, 3 Make performance attributes, 2 Deliver performance attributes, 2 Return performance attributes, and 1 Enable performance attribute. The weighting of each indicator resulted in the weight values for each activity from highest to lowest order, namely, Plan (0.317), Enable (0.297), Deliver (0.225), Source (0.95), Make (0.44), and Return (0.22). The performance measurement using a scoring system with the "larger is better" method and marking achievements through the traffic light system resulted in the company's aggregation value of 78%, indicating that the company still needs improvements in its supply chain service process even though the company's performance achievement is quite good. Originality: This research presents a new perspective on using SCOR-based performance measurement in service companies to become the basis for strategic decision-making and lead companies to achieve their competitive capabilities. Practical/Policy implication: The SCOR framework in every company business activity will provide a comprehensive view of the service supply chain as evaluation material for the company's service supply chain.

The Effect of Experience Quality on Customer Loyalty (Evidence From a Coffee Shop) Kartika, Nurullaily; Usman, Indrianawati; Lestari, Yetty Dwi; Wurjaningrum, Febriana; Auliandri, Tuwanku Aria; Barinta, Dunga Dwi; Chrysanti, Laurencia
JURNAL AKUNTANSI DAN MANAJEMEN Vol 9 No 2 (2025): Accounting and Management Journal
Publisher : Universitas Nahdlatul Ulama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/amj.v9i2.8324

The study aims to examine the influence of experience quality on customer perceived value and customer satisfaction, and to see its impact on Amstirdam Coffee customer loyalty. Respondents in this study numbered 222 people who are Amstirdam Coffee customers and have visited and purchased Amstirdam Coffee products more than once. Data collection in this study was conducted by distributing online questionnaires. This study used Structural Equation Modeling (SEM) and was tested using SmartPLS software. The results show a positive and significant influence of experience quality on customer perceived value and customer satisfaction. However, this study also found a positive, insignificant relationship between experience quality and customer loyalty.

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