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All Journal Jurnal Locus Penelitian dan Pengabdian Proceeding National Conference Business, Management, and Accounting (NCBMA) Jurnal Manajemen Dayasaing
Oliandes Sondakh, Oliandes
Business School, Universitas Pelita Harapan, Surabaya
Aerospace Engineering Automotive Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Mathematics Social Sciences

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QUALITY CULTURE THROUGH THE IMPLEMENTATION OF MBNQA QUALITY MANAGEMENT AND ITS RELATION TO THE COMPANY’S HUMAN CAPITAL PERFORMANCE Sondakh, Oliandes; Magdalena, Renna
Proceeding National Conference Business, Management, and Accounting (NCBMA) 7th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

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Abstract

This study investigates the relationship between the quality culture fostered by implementing MBNQA quality management and human capital performance in one of Indonesia's largest industrial gas companies. One hundred eight employees with a level of management below that of a manager completed the survey questionnaires. Analyzing the relationship between seven variables of quality culture based on the Malcolm Baldrige Criteria for Performance Excellence, namely Leadership, Strategic Planning, Customer Focus, Measurement, Analysis and Knowledge Management, Focus on Manpower, Process Management, and Results, multiple linear regression techniques were employed. The study hypothesizes a statistically significant relationship between Customer Focus, Measurement Analysis and Knowledge Management, Focus on Human Resources, Process Management and Human Capital Performance. The study's findings suggest that the four quality cultures - Customer Focus, Measurement, Analysis, Knowledge Management, Focus on Human Resources, and Process Management - can be utilized effectively within the context of an industrial gas company to improve Human Capital performance. Few studies have examined the relationship between quality culture and the human capital performance of low-level managerial employees at Indonesia Gas Company, so the results are significant.
Optimalisasi Perencanaan Inventori Obat di Rumah Sakit X - Manado melalui Penerapan Enterprise Resource Planning dan Minimum-Maximum Stock Level Sondakh, Oliandes; Lonardy, Reza Richard; Mokoginta, Liany Theresia
Jurnal Manajemen Dayasaing Vol. 26 No. 2 (2024): Jurnal Manajemen Dayasaing
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/dayasaing.v26i2.7048

Abstract

Medicine inventory management is very important in hospital operations, especially in efforts to reduce costs and ensure the availability of medications for patients. Rumah Sakit X Manado, as a Type B private hospital, adopts an Enterprise Resource Planning (ERP) system to optimize inventory planning and reduce the Days of Inventory (DOI). This research aims to analyze the application of the Minimum-Maximum Stock Level (MMSL) method in the regular drug ordering process, as well as the role of ERP in supporting drug demand projections, which impact DOI reduction. Data was collected through preliminary surveys, interviews, and analysis of drug use trends from January to September 2024. The research results showed that implementing ERP and data-based order planning reduced DOI from 19.54 days in July 2024 to 18.59 days in September 2024. Although this figure has decreased, it still has not reached the DOI target set at 16 days. Therefore, efforts are needed to increase the accuracy of demand forecasting and optimize the MMSL system to achieve better efficiency.
QUALITY CULTURE THROUGH THE IMPLEMENTATION OF MBNQA QUALITY MANAGEMENT AND ITS RELATION TO THE COMPANY’S HUMAN CAPITAL PERFORMANCE Sondakh, Oliandes; Magdalena, Renna
Proceeding National Conference Business, Management, and Accounting (NCBMA) 7th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study investigates the relationship between the quality culture fostered by implementing MBNQA quality management and human capital performance in one of Indonesia's largest industrial gas companies. One hundred eight employees with a level of management below that of a manager completed the survey questionnaires. Analyzing the relationship between seven variables of quality culture based on the Malcolm Baldrige Criteria for Performance Excellence, namely Leadership, Strategic Planning, Customer Focus, Measurement, Analysis and Knowledge Management, Focus on Manpower, Process Management, and Results, multiple linear regression techniques were employed. The study hypothesizes a statistically significant relationship between Customer Focus, Measurement Analysis and Knowledge Management, Focus on Human Resources, Process Management and Human Capital Performance. The study's findings suggest that the four quality cultures - Customer Focus, Measurement, Analysis, Knowledge Management, Focus on Human Resources, and Process Management - can be utilized effectively within the context of an industrial gas company to improve Human Capital performance. Few studies have examined the relationship between quality culture and the human capital performance of low-level managerial employees at Indonesia Gas Company, so the results are significant.
Dari Pilihan Hingga Loyalitas: Studi tentang Peran Keputusan Pembelian dalam Membentuk Loyalitas Merek pada Konsumen E-Commerce Shopee di Kota Manado Wenda Assa, Priskila Angellina; Sondakh, Oliandes
Jurnal Locus Penelitian dan Pengabdian Vol. 5 No. 5 (2026): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v5i5.5620

Abstract

Penelitian ini dilatarbelakangi oleh pesatnya perkembangan ekonomi digital dan meningkatnya persaingan antar platform e-commerce di Indonesia, khususnya Shopee, yang menuntut pemahaman mendalam mengenai perilaku konsumen dalam membentuk loyalitas merek. Tujuan penelitian ini adalah menganalisis pengaruh brand consciousness, fashion consciousness, confused by over choice, dan price consciousness terhadap purchase decision serta dampaknya terhadap brand loyalty. Metode penelitian yang digunakan adalah kuantitatif dengan pendekatan cross-sectional, menggunakan data primer melalui kuesioner terhadap pengguna Shopee dengan teknik purposive sampling. Analisis data dilakukan menggunakan metode Structural Equation Modeling berbasis Partial Least Square (PLS-SEM) dengan bantuan SmartPLS 4. Hasil penelitian menunjukkan bahwa brand consciousness, fashion consciousness, dan price consciousness berpengaruh positif dan signifikan terhadap purchase decision, sedangkan confused by over choice tidak berpengaruh signifikan. Selain itu, purchase decision terbukti berpengaruh positif dan signifikan terhadap brand loyalty. Temuan ini mengindikasikan bahwa faktor psikologis dan sosial lebih dominan dalam memengaruhi keputusan pembelian dibandingkan faktor kompleksitas pilihan. Kesimpulannya, peningkatan loyalitas merek dapat dicapai melalui optimalisasi strategi pemasaran berbasis citra merek, tren fashion, dan harga kompetitif, sehingga perusahaan e-commerce dapat meningkatkan daya saing dan mempertahankan pelanggan.
Co-Authors Irwansyah, Muh Gani Lonardy, Reza Richard Mokoginta, Liany Theresia Renna Magdalena Wenda Assa, Priskila Angellina