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p-Index From 2021 - 2026
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All Journal Journal of Industrial Engineering Management Advance Sustainable Science, Engineering and Technology (ASSET)
Kifayah Amar
Hasanuddin University
Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering

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QUEUING MODEL DESIGN TO OPTIMIZE FOR PRE FLIGHT SERVICES DURING THE COVID-19 PANDEMIC. (Case Study At Sultan Hasanuddin International Airport Makassar) Faisal Halim; Sapta Asmal; Kifayah Amar
Journal of Industrial Engineering Management Vol 7, No 3 (2022): Journal of Industrial Engineering and Management Vol 7 No 3
Publisher : Center for Study and Journal Management FTI UMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33536/jiem.v7i3.1116

Abstract

This study aims to determine (1) the optimal timing for flight service users before making a flight (pre flight) at Sultan Hasanuddin International Airport Makassar. (2) The optimal standard time during the Pre Flight process during the Covid-19 pandemic at Makassar Sultan Hasanuddin International Airport, and (3) Efforts made by airport managers in minimizing pre flight processing time.This study uses the Flow Process Chart method which is a schematic/diagram depiction that shows all the steps in a program and shows how the steps interact with each other.Based on the results of the analysis, it is concluded that: the optimal time for Pre Flight Services activities at Sultan Hasanuddin International Airport Makassar is not in accordance with the standards that refer to the Decree of the Director General of Civil Aviation where the standard time is still high; the optimal time required for the Pre Flight Services process is 20 minutes 40 seconds for normal time and the standard time is 23 minutes 37 seconds; As for the efforts made to minimize pre-flight processing time, including improving the quality of human resources on duty, increasing airport capacity, correcting infrastructure, regular maintenance of the equipment used and maximizing service at the check-in counter, especially during peak loads
Enhancing Patient Satisfaction Through Web-Based Registration and SEM Analysis of Service Quality Dimensions Muh Asri; Kifayah Amar; Sapta Asmal
Advance Sustainable Science Engineering and Technology Vol. 8 No. 3 (2026): May - July
Publisher : Science and Technology Research Centre Universitas PGRI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26877/asset.v8i3.2433

Abstract

A hospital that provides a wide range of healthcare services must prioritize the satisfaction of patients. Although many studies in Indonesia and Southeast Asia have examined factors influencing patient satisfaction, there is still limited empirical evidence that integrates the role of trust as a mediating variable using a comprehensive service quality model in the hospital context. This study aims to determine the service quality characteristics that influence patient satisfaction at Makassar City Regional General Hospital in Indonesia. Surveys were used to gather data from respondents, consisting of inpatients or their relatives aged 17 years or older, with a total of 300 samples. The data was analyzed using Structural Equation Modeling (SEM), which allows simultaneous testing of complex relationships among latent variables and provides robust estimates for both direct and indirect effects. The study's findings revealed that: (1) Trust was positively influenced by medical personnel attitude, medical services, and nursing care, with P values of 0.033, 0.000, and 0.012, respectively; (2) Trust had a positive effect on patient satisfaction, with a value of 0.000; and (3) Administrative procedures and tangible aspects did not positively affect trust, with P values of 0.345 and 0.106. To improve hospital services, particularly the administrative tasks, a web-based patient registration tool was created. In addition, the availability of ATMs should be considered to enhance tangible evidence indicators. The findings imply that hospital management should focus on strengthening the interpersonal and technical competencies of medical personnel while redesigning administrative systems to be more efficient and patient-friendly, as these factors ultimately drive trust and satisfaction levels.
Co-Authors Faisal Halim Muh Asri Sapta Asmal