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Is Hadri Utomo
Program Studi Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Politik, Universitas Sebelas Maret
Social Sciences

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Implementasi Electronic Government pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Boyolali Fachmika Pradita Putri; Is Hadri Utomo
Jurnal Mahasiswa Wacana Publik Vol 2, No 2 (2022): Jurnal Mahasiswa Wacana Publik
Publisher : Program Studi Ilmu Administrasi Negara Fakultas Ilmu Sosial dan Politik Universitas Sebela

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/wp.v2i2.66545

Abstract

Public services utilizing advances in Information and Communication Technology (ICT) are crucial in this current era. This study aims to determine the implementation of Electronic Government at the Office of Investment and One Stop Service (DPMPTSP) Boyolali Regency. The main problem at this time is that the telecommunication network is not evenly distributed in Boyolali Regency and the regulations from the center that often change make the implementation of e-government in the form of online licensing services to be hampered. The method used in this research is descriptive qualitative. This study uses Edward III's Implementation Theory for data analysis consisting of communication, resources, disposition, and bureaucratic structure. This research is an implementation study that has never been done before in DPMPTSP Boyolali Regency. The results of the study show that DPMPTSP Boyolali Regency in implementing E-government in the form of online licensing services using SIPP and OSS has been implemented quite well, which can be seen from the fulfillment of the four Edward III Implementation Theories. However, there are still some things that need to be improved, including the provision of supporting regulations, adding human resources, improving facilities and stabilizing the budget.
Efektivitas Program Sistem Informasi Kesejahteraan Elektronik (E-SIK) di Dinas Sosial Kota Surakarta Alfia Nur Annisa; Is Hadri Utomo
Jurnal Mahasiswa Wacana Publik Vol 2, No 2 (2022): Jurnal Mahasiswa Wacana Publik
Publisher : Program Studi Ilmu Administrasi Negara Fakultas Ilmu Sosial dan Politik Universitas Sebela

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/wp.v2i2.66547

Abstract

E-SIK is the implementation of e-government in Surakarta City as a solution to problems in data collection for the poor. The purpose of this study was to analyze the effectiveness of the E-SIK application program in relation to data collection of the poor in Surakarta. The theory used is Campbell's Effectiveness Theory (in Richard M, 2005) which has the following aspects: a) Program success, b) Target success, c) Satisfaction with the program, d) Input and output levels, e) Achievement of overall goals. The research method used is descriptive qualitative research method with data collection techniques through interviews, and documentation. The sampling technique used purposive sampling technique. Furthermore, the analytical technique used is the research analysis technique of Miles and Huberman. The output of this research is in the form of a research thesis on the effectiveness of the Electronic Welfare Information System (E-SIK) in Surakarta City. The results show that the effectiveness of the E-SIK Program has been running quite well, from the 5 aspects studied, 3 of them have been running effectively, namely aspects of program success, aspects of input and output levels, and aspects of overall goal achievement. For the other 2 aspects, namely the aspect of target success, it has been running quite well but in its implementation there are still various problems so that it is not optimal, then for the aspect of program satisfaction it is still not effective.
Kualitas Pelayanan Publik pada Website Layanan Aspirasi dan Pengaduan Online Rakyat (LAPOR) di Kabupaten Karanganyar Melinda Putri Astuti; Is Hadri Utomo
Jurnal Mahasiswa Wacana Publik Vol 2, No 1 (2022): Jurnal Mahasiswa Wacana Publik
Publisher : Program Studi Ilmu Administrasi Negara Fakultas Ilmu Sosial dan Politik Universitas Sebela

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (638.478 KB) | DOI: 10.20961/wp.v2i1.63285

Abstract

The public complaint service is a service that facilitates the community in conveying public aspirations and complaints about public services, but the number of reports and users of these services is still relatively small in some areas, one of which is in Karanganyar Regency. Therefore, this research was carried out which aims to describe the quality of public services in public complaints services in the form of People's Aspirations and Online Complaints Service (LAPOR) in Karanganyar Regency. This study will describe the quality of public services in the complaint service using five dimensions of service quality according to Tjiptono (2015), namely tangibles, reliability, responsibility, assurance, and empathy. The research method used is a descriptive qualitative research method. The technique of determining the informants using purposive sampling, selected informants who understand the most in managing the People's Online Aspirations and Complaints Service (LAPOR) website in Karanganyar Regency. Data collection techniques were carried out by unstructured interviews and documentation studies. Documentation studies are used as complementary and supporting data derived from reports or annual records of users/number of reporters on the LAPOR website. Validation of data using triangulation of sources by comparing the results of interviews from each resource person. The data analysis technique uses the analysis of Miles & Huberman in Sugiyono (2016), consisting of stages of data reduction, data presentation, and drawing conclusions/verification.
Co-Authors Alfia Nur Annisa Fachmika Pradita Putri Melinda Putri Astuti