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Is New Public Management an Option for Post-Pandemic Public Service Delivery in Nigeria? Wasiu Abiodun Makinde
Journal of Management Studies and Development Vol. 1 No. 02 (2022): Journal of Management Studies and Development
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (327.085 KB) | DOI: 10.56741/jmsd.v1i02.128

Abstract

The expenditure and revenue trajectories which diverge sharply, as well as the increasing demand for better public service in the late 1970s around Western Europe and Northern America, necessitate the introduction of various principles coined as New Public Management (NPM) to reform the longstanding traditional public administration designed along Wilson's politics-administration dichotomy and Weber's ideal model of bureaucracy. With little or no doubt about its effects on the process of public service delivery in advanced nations, much has not been written on the impact on public service delivery in Nigeria and other developing countries amidst challenges impending in the post-pandemic public service delivery in Nigeria. This study evaluates the option of full implementation of new public management for post-pandemic public service delivery in Nigeria. Drawing on theoretical and empirical research, it explores the potential for service quality and cost recovery of public service, decentralization of decision making in public bureaucracies, and whether the process of public service delivery will be enhanced through performance measurement all within the regime of New Public Management. In exploring these issues, this paper sheds light on the potential of New Public Management to stabilize and improve public service delivery in the post-pandemic era of Nigeria.
Service Quality of Teaching Vocational Education and Training (TVET) and Student’s Satisfaction in Nigeria Wasiu Abiodun Makinde; Tolulope Oluwatosin Bamiro
Journal of Pedagogy and Education Science Vol 2 No 01 (2023): Journal of Pedagogy and Education Science
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/jpes.v2i01.157

Abstract

Technical, Vocational, Education and Training (TVET) has been identified as an effective strategy for improving socio-economic development of both developing and developed nations. This study aims at assessing the student’s experience of service quality of TVET in the Federal Polytechnic Ilaro, Nigeria. The study reviewed concept of service quality and TVET, reviewed of previous findings from related studies and adopted SERVQUAL model as framework for the study. The population of the study comprised of about 10,250 student during 2021/2022 academic session. Data collected were analysed through descriptive and inferential statistics. The study discovered that physical facilities, comfortable classroom, adequate academic resources and appearance of physical facilities are highly ranked tangibility. Lecturer’s good knowledge, lecturer’s politeness and security measures are highly ranked in assurance and support staff fairness, lecturers sincere interest on student and lecturer’s teaching capability are highly ranked reliability. Also, lecturer’s adequate capacity, treatment of complaints by student and support staff availability are highly ranked responsiveness and, polytechnic fair treatment, support staff attention to students and lecturer’s support to individual students are highly ranked empathy. Therefore, the study concluded that students are experiencing service quality of TVET.
Influence of Work-Life Balance Practices on Health-Related Outcomes and Exit Intentions: A Study among Employees of the Nigerian Federal Polytechnic Wasiu Abiodun Makinde; Michael Tanpinnu Idowu
Journal of Organizational and Human Resource Development Strategies Vol. 2 No. 01 (2025): Journal of Organizational and Human Resource Development Strategies
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/ohds.v2i01.955

Abstract

A key component of employee job satisfaction, performance, health-related outcomes, and exit intentions is the ability to successfully strike a balance between professional obligations and personal commitment and well-being. This study looked at how work-life balance practices affected employees' health-related outcomes and plans to leave the Federal Polytechnic in Nigeria. By administering a questionnaire to a sample size of 274 people, which was determined by using Krejcie and Morgan sampling procedures and chosen through a stratified sampling approach, the study utilised a quantitative way of survey research design. Regression analysis and ANOVA, two inferential statistics, were used to evaluate the obtained data. The analysis of how work-life balance practices affect health-related outcomes among Federal Polytechnic employees in Ilaro, Ogun State, found that work-life balance practices account for approximately 37% of the variation in health-related outcomes among Federal Polytechnic employees in Ilaro, Ogun State. Additionally, it was shown that work-life balance practices, including flexible work schedules, leadership support, organisational culture, and generous leave policies, were responsible for almost 54% of the differences in exit intentions among Federal Polytechnic, Ilaro Ogun State employees. The study found that while work-life balance practices like flexible work schedules and generous leave policies differ significantly between teaching and non-teaching staff, health-related outcomes and exit intentions resulting from these practices do not differ significantly between the two groups. According to the study's findings, work-life balance policies have an impact on employees' health-related outcomes and plans to leave the Federal Polytechnic in Nigeria.