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All Journal Nurse Media Journal of Nursing AcTion: Aceh Nutrition Journal
Ferdi Antonio
Department of Hospital Administration, Graduate School of Management, Universitas Pelita Harapan
Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health

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Measures of Nursing Environment Multidimensionality and Patient Centricity Using Importance-Performance Map Analysis Andy Andy; Salsabilla Maula Zalfa El-Hamzah; Ferdi Antonio
Nurse Media Journal of Nursing Vol 12, No 3 (2022): (December 2022)
Publisher : Department of Nursing, Faculty of Medicine, Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/nmjn.v12i3.47508

Abstract

Background: The nursing environment has become a consideration for an organization in improving service quality, especially in the implementation of patient-centred care. The various dimensions make it necessary to know which sectors need to be prioritized. However, there is still limited research that is more specific in linking the dimensions to become more operational.  Purpose: This study aimed to analyze the relationship between nursing environment dimensions and patient centricity through the Importance-Performance Map Analysis (IPMA).Methods: A quantitative survey with a cross-sectional approach was conducted in June 2022 to test the conceptual framework on the population obtained from non-managerial inpatient nurses who worked for above two years in a general hospital in East Java, Indonesia. The constructs were measured using a set of indicators in The Practice Environment Scale of the Nursing Work Index (PES-NWI) and Patient Centricity. During the data collection, a total sampling technique was performed, resulting in 89 respondents being acquired. The data were analyzed through partial least squared structural equation modelling (PLS-SEM).Results:  At the construct level, the mean total effect and performance were 0.192 and 56.302, respectively. From the IPMA chart, it was found that the construct in the right lower quadrant with the largest total effect value but not having adequate performance was nursing manager ability (total effect: 0.294, performance: 34.563), making it a construct with the highest importance and requiring priority for improvement among all dimensions.Conclusion: The nursing environment dimensions have to get attention to achieve patient centricity in inpatient ward nurses, where nursing manager ability is the dimension that has the most vulnerable performance. Leadership development is needed for the head nurse of the inpatient unit to strengthen the ability to lead and change the culture in nurturing subordinates so that kinship between nursing professionals can be established.
Navigating hospital foodservice satisfaction: Insights from Importance-Performance Map Analysis Felicia Setiawan; Ferdi Antonio; Renate Parlene Marsaulina; Valencia Hadinata; Arif Laksono Utomo; Claudia Alexandra; Rizky Ramadhana; Catharina Catharina
AcTion: Aceh Nutrition Journal Vol 9, No 2 (2024): June
Publisher : Department of Nutrition at the Health Polytechnic of Aceh, Ministry of Health

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30867/action.v9i2.1572

Abstract

Hospital food service satisfaction is critical to inpatient care quality and affects patients’ experiences and well-being. This study employed Importance-Performance Map Analysis (IPMA) to systematically evaluate and enhance food service satisfaction in inpatient care within healthcare facilities. A cross-sectional quantitative survey was conducted in August 2023 at a 300-bed private hospital in Central Jakarta involving 324 conscious patients aged > 17 years. The Acute Care Hospital Foodservice Patient Satisfaction Questionnaire (ACHFPSQ) was used to measure various food service factors. IPMA analysis has illuminated a strategic path for healthcare institutions to enhance food service satisfaction. IPMA analysis showed that Meal Taste, Meal Portion, and Meal Serving were highly important and performed well. These aspects should be maintained to ensure satisfaction with food services. Meal Variety and Utensils were identified as areas of high importance but low performance, warranting improvement. By acknowledging the strengths (meal taste, meal portion, and meal serving) and weaknesses (meal variety and utensils) of various food service components and prioritizing improvements accordingly, hospitals can better cater to the preferences and needs of their inpatient population, ultimately leading to increased satisfaction and improved overall healthcare experience. 
Co-Authors Andy Andy Arif Laksono Utomo Catharina Catharina Claudia Alexandra Felicia Setiawan Renate Parlene Marsaulina Rizky Ramadhana Salsabilla Maula Zalfa El-Hamzah Valencia Hadinata