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Ni Made Estiyanti
Study Program of Accounting Information Systems at STMIK Primakara, Denpasar, Bali
Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering

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ANALYSIS OF USER SATISFACTION OF THE GOPAY FINTECH APPLICATION IN ADOLESCENTS IN DENPASAR USING IS SUCCESS MODEL Ni Kadek Rahayu Widiani; Ni Made Estiyanti; Helmy Syakh Alam
Jurnal TAM (Technology Acceptance Model) Vol 13, No 2 (2022): Jurnal TAM (Technology Acceptance Model)
Publisher : LPPM STMIK Pringsewu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56327/jurnaltam.v13i2.1239

Abstract

This study aims to analyze how much trust and satisfaction of adolescent Gopay Fintech users in Denpasar city by using the Delone & McLean IS Success Model. The data analysis method used is the SEM PLS method with the help of the Smart-PLS software version 3.0. This software is used to carry out testing starting from the validity and reliability test stages up to the overall data processing stage. The results of this study indicate that the accepted hypotheses. 1) The system quality variable has a positive and significant effect on trust, 2) the system quality variable has a positive and significant effect on user satisfaction, 3) the information quality variable has a positive and significant effect on trust, 4) the interface design quality variable has a positive and significant effect on trust, 5) the security variable has a positive and significant effect on trust, 6) the security variable has a positive and significant effect on user satisfaction, 7) the trust variable has a positive and significant effect on user satisfaction. Then there are two rejected hypotheses. 1) The information quality variable has a positive effect but does not have a significant relationship to user satisfaction, and 2) the interface design quality variable has a positive effect but does not have a significant relationship to user satisfaction
ANALYSIS OF USER SATISFACTION OF THE GOPAY FINTECH APPLICATION IN ADOLESCENTS IN DENPASAR USING IS SUCCESS MODEL Ni Kadek Rahayu Widiani; Ni Made Estiyanti; Helmy Syakh Alam
Jurnal TAM (Technology Acceptance Model) Vol 13, No 2 (2022): Jurnal TAM (Technology Acceptance Model)
Publisher : LPPM STMIK Pringsewu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56327/jurnaltam.v13i2.1239

Abstract

This study aims to analyze how much trust and satisfaction of adolescent Gopay Fintech users in Denpasar city by using the Delone McLean IS Success Model. The data analysis method used is the SEM PLS method with the help of the Smart-PLS software version 3.0. This software is used to carry out testing starting from the validity and reliability test stages up to the overall data processing stage. The results of this study indicate that the accepted hypotheses. 1) The system quality variable has a positive and significant effect on trust, 2) the system quality variable has a positive and significant effect on user satisfaction, 3) the information quality variable has a positive and significant effect on trust, 4) the interface design quality variable has a positive and significant effect on trust, 5) the security variable has a positive and significant effect on trust, 6) the security variable has a positive and significant effect on user satisfaction, 7) the trust variable has a positive and significant effect on user satisfaction. Then there are two rejected hypotheses. 1) The information quality variable has a positive effect but does not have a significant relationship to user satisfaction, and 2) the interface design quality variable has a positive effect but does not have a significant relationship to user satisfaction
Co-Authors Helmy Syakh Alam Ni Kadek Rahayu Widiani