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All Journal Jurnal Pendidikan dan Konseling Jurnal Indonesia Sosial Teknologi
Fergyanto E. Gunawan
Universitas Bina Nusantara, Indonesia
Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Analisis Simulasi Antrian Penumpang di Check-in Counter Bandara Menggunakan Discrete Event Simulation: Studi Kasus Citilink di Bandara Soekarno-Hatta Aulia Rinaldy; Jenny Aryanti; Pino Rachmandika; Fergyanto E. Gunawan
Jurnal Pendidikan dan Konseling (JPDK) Vol. 4 No. 5 (2022): Jurnal Pendidikan dan Konseling
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jpdk.v4i5.7137

Abstract

Antrian merupakan suatu konsekuensi dari relatif mahal dan terbatasnya suatu fasilitas pelayanan. Antrian dapat terjadi pada berbagai tempat dan waktu, salah satunya pada loket check-in di Bandara Internasional Soekarno-Hatta. Analisis terhadap sistem antrian perlu dilakukan untuk meningkatkan kinerja pelayanan dalam rangka mencapai kepuasan konsumen. Beberapa parameter dibutuhkan untuk mengetahui kondisi existing dan parameter sistem antrian yang meliputi: banyak penumpang dalam sistem, banyak penumpang dalam antrian, lama penumpang dalam sistem, dan lama penumpang dalam sistem antrian. Kedatangan penumpang yang terjadi di check-in counter maskapai penerbangan Citilink adalah kedatangan penumpang untuk melakukan check-in untuk seat maupun bagasi. Hasil survey lapangan menunjukkan bahwa waktu pelayanan rata-rata tiap penumpang adalah 2,17 menit/penumpang. Sedangkan dalam simulasi menggunakan Discrete Event Simulation pada Arena diperoleh bahwa waktu rata-rata penumpang yang diperoleh jika 11 penumpang yang menunggu dalam antrian adalah 1,78 menit/penumpang. Hal ini menunjukkan bahwa sistem antrian penumpang di check-in counter Citilink di Bandara Soekarno-Hatta telah berjalan normal.
Factors Affecting Control Room Operator Situation Awareness and ITS Fuzzy Logic Model Asep Karmana; Fergyanto E. Gunawan; Muhammad Asrol
Jurnal Indonesia Sosial Teknologi Vol. 5 No. 9 (2024): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jist.v5i9.1729

Abstract

The rapid development of computer-human interface in process industries control systems challenged control room operator (CRO) to maintain their situation awareness (SA) at the high alert level. The paper aims to present physiological factors affecting the work performance of CRO wellness status during their duty to measure their SA level. PERCLOS number of eye-opening recognition and heart rate profile used as physiological variable to measure fatigue effect. Alarm management records and response time spent in controlling process changes behavior used as cognitive behavior variable representing competency performance. Fuzzy logic methods selected to correlate the input variables to the SA level as output variable that will be useful to communicate the CRO situation awareness status into the computer human interface as an alert system for the CRO themselves or further to their supervisor for any intervention required. Results of the observation and analysis shows a significant correlation between the observed physiological of the CRO and the cognitive behaviour of the CRO at different stress level working condition. The findings support the development of wellness alert system in process industries control system through enhancing SA level of CRO effectively.
Co-Authors Asep Karmana Aulia Rinaldy Jenny Aryanti Muhammad Asrol Pino Rachmandika