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All Journal JEMPER (Jurnal Ekonomi Manajemen Perbankan) Journal of Social Science
Ronny Samsul Bahri
Universitas Bina Nusantara
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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Pengaruh Kemudahan Menggunakan Teknologi Dan Manfaat Menggunakan Teknologi Terhadap Kepercayaan (Studi Kasus Pada Konsumen Ritel) Laura Lahindah; Ronny Samsul Bahri
Jurnal Ekonomi Manajemen Perbankan Vol 4, No 2 (2022): JEMPER Juli - Desember
Publisher : Prodi Manajemen S1 dan D3 Keuangan & Perbankan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32897/jemper.v4i2.2012

Abstract

The development of the retail business is very important in supporting Indonesia's economic growth.  In the context of changing shopping behavior patterns since the COVID-19 pandemic, Information and Communication Technology plays an important role. In the transformation process from offline shopping behavior patterns to online, trust becomes one of the important variables in the process. Trust can be defined as a specific set of beliefs related to the integrity, benevolence, and abilities of the other party. Trust is influenced by several variables including the ease of use of ICT and the benefits of using ICT which ultimately makes consumers believe in the retailer's ability to meet their needs. This study aims to determine whether there is an influence between the ease of using ICT on trust and the benefits of using ICT on trust. The survey was conducted on 41 retail consumers who have experienced shopping on online and offline channels. The results show that there is an influence between the ease of using ICT on trust, and there is influence between the benefits of using ICT on trust Keywords: Trust, Perceive Ease Of Used, Perceive Ease Of Usefulness, Retail
Assessment of Human Resource Management Functions at RSUD Datu Sanggul Jefry Sondang Kembaren; Ronny Samsul Bahri
Journal Of Social Science (JoSS) Vol 3 No 11 (2024): JOSS
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/joss.v3i11.384

Abstract

The public sector, particularly hospitals, plays a crucial role in the provision of quality health services. However, many hospitals, including RSUD Datu Sanggul, face challenges in human resource management (HRM) that result in service performance. This study aims to analyze the functions of human resource management (HRM) in the Regional General Hospital (RSUD) Datu Sanggul and its impact on service performance, especially in the Surgical Poly. The method used is a qualitative approach with an exploratory design. Data were collected through observation, questionnaires, and documentation studies, involving 14 hospital leaders as respondents. The results showed that the recruitment and selection process of medical personnel at RSUD Datu Sanggul was still less than optimal, with several inequities and competency mismatches. The implementation of training and development programs for medical personnel recorded activities, but the evaluation of the results was minimal, indicating a lack of impact on performance improvement. In addition, performance appraisal systems and compensation policies also need to be improved to attract and retain medical personnel. This study provides recommendations to improve transparency and standards in the recruitment process, training evaluation, and compensation policy adjustments in order to improve the quality of health services at RSUD Datu Sanggul
Co-Authors Jefry Sondang Kembaren Laura Lahindah