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All Journal JUSIFO : Jurnal Sistem Informasi
Melida Ratna Utami
Universitas Amikom Purwokerto

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Analisis Usability Pada Aplikasi Allo Bank Menggunakan Heuristics Evaluation Melida Ratna Utami; Ito Setiawan
JUSIFO : Jurnal Sistem Informasi Vol 8 No 2 (2022): December
Publisher : Program Studi Sistem Informasi, Fakultas Sains dan Teknologi, Universitas Islam Negeri Raden Fatah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19109/jusifo.v8i2.14019

Abstract

Allo Bank is a digital banking service available in Indonesia. The Allo Bank application has received low reviews on the Google Play Store. Based on several comments, it is known that the application does not function well, frequently experiences errors, and users face difficulties when making payments. Additionally, the application often cannot be used due to problems whose causes are unknown. This study aims to determine the level of usability of the Allo Bank application and identify which principles are not met based on the Heuristics Evaluation principles. The Heuristic Evaluation method was used for this research, while data was collected using questionnaires, and the sampling technique employed was the Slovin technique. The results of this research indicate that the usability of the Allo Bank application falls into the "good" category as the severity rating calculation results did not exceed 1 (one). The highest problem was found in the Use control and freedom aspect and the Help users recognize dialogue, and recovers from errors aspect, with an average severity rating of 1.48 and 1.31, respectively. Meanwhile, there were low average values for H2 and H8. This suggests that both aspects, although they have problems in the system, can still be controlled and users do not consider these issues to be significant problems. Therefore, it is crucial to maintain these aspects.
Co-Authors Ito Setiawan