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All Journal Scientia: Jurnal Hasil Penelitian JMiE (Journal of Management in Education)
Mani Festati Broto
Universitas Terbuka, Indonesia
Religion Humanities Education Languange, Linguistic, Communication & Media Social Sciences Other

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THE DILEMMA OF THE TRANSFER OF AUTHORITY OF SMA/K FROM REGENCY/CITY TO PROVINCE: STUDY IN BANGKA BELITUNG ISLANDS PROVINCE Ariska Febriani; Mani Festati Broto; Aos Kuswandi Kuswandi
Scientia: Jurnal Hasil Penelitian Vol 7 No 2 (2022): Scientia
Publisher : LP2M IAIN Syaikh Abdurrahman Siddik Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32923/sci.v7i02.2680

Abstract

The transfer of authority from the district/city government to the provincial government has had major implications in the governance of SMA/K education, as well as what happened in the Bangka Belitung Islands Province. The dilemma as a result of the policy surfaced accompanying the transfer of authority. By using descriptive qualitative method, this study evaluates the policy of the transfer of authority in question. This study found several important things. First, the transfer of authority to manage SMA/K from the district/city government to the provincial government has proceeded well. This is indicated by the transfer of all management authority of SMA/K from the district/city government to the provincial government. Second, there are two main factors in the process of transferring authority, namely supporting factors and inhibiting factors that drive the dynamics in the transfer of authority process. Third, in overcoming the obstacles that arise and taking advantage of the available support, the provincial government has taken several important roles as problem-solving steps. Based on the analysis using the policy evaluation criteria, it is concluded that in terms of effectiveness, efficiency, adequacy, equity, responsiveness, and accuracy, the transfer of authority for the management of SMA/K is considered feasible because this policy has substantially encouraged changes for the better, although in each criterion There are some important notes that should be noted.
Analisis Kualitas Pelayanan Publik pada Kantor Kecamatan Pamenang Habazoh; Fahmi Rasyid; Mani Festati Broto
JMiE (Journal of Management in Education) Vol. 7 No. 2 (2022)
Publisher : Management of Islamic Education Department, Faculty of Education and Teacher Training, State Islamic University Sulthan Thaha Saifuddin Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30631/jmie.2022.72.109-122

Abstract

This research was motivated by the central government's program, namely the creation of e-KTP for all Indonesian citizens. As a form of public service, people want fast and satisfying services. Meanwhile, the reality of the services received by the community is far from what was expected, and the low quality of e-KTP services such as the manufacture of e-KTP for days and the inadequacy of the devices used in serving. This research uses a qualitative-descriptive method, intended to provide an overview and analyze community services at the Pamenang District Office. Data were collected through questionnaires and interviews. The results showed that the quality of public services at the Pamenang Subdistrict Office was still not optimal, which can be seen from the guarantee of uncertain settlement, inadequate facilities and infrastructure, lack of attention and good response from employees, lack of responsiveness of employees and lack of information provided to the community regarding service procedures. The employees have also not been consistent in implementing the Pamenang Sub-district Decree Number 11 of 2020 concerning Standard Operating Procedures which aims to realize quality services.
Co-Authors Aos Kuswandi Ariska Febriani Fahmi Rasyid Habazoh