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Eka Ubaya Ubaya
Universitas Sang Bumi Ruwa Jurai (SABURAI)
Social Sciences

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SISTEM MANAJEMEN SUMBERDAYA MANUSIA DALAM KESESUAIAN PENEMPATAN PEGAWAI DI KANTOR PDAM WAY RILAU KANTOR BANDAR LAMPUNG Eka Ubaya Ubaya
e-JKPP Vol 8, No 3 (2022): Desember
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v8i3.2918

Abstract

Manajemen Sumber Daya Manusia dibutuhkan guna meningkatkan efektivitas sumber daya dalam penempatan pegawai pada kantor Perusahaan Daerah Air Minum Way Rilau Kota Bandar Lampung, salah satu aspek terpenting dalam pengembangan sumberdaya manusia yang kompeten dilakukan melalui proses rekrutmen. Namun pada saat ini sulit menemukan tenaga kerja profesional dengan keterampilan yang sesuai dengan persyaratan organisasi. penelitian ini bertujuan untuk memastikan kesesuaian penempatan karyawan di Kantor Perusahaan Daerah Air Minum Way Rilau Kota Bandar Lampung dan Sistem Manajemen Sumber Daya Manusia, penelitian ini dirancang menggunakan metode kualitatif Deskriptif untuk mendefinisikan ruang lingkup dan fokus masalah memilih subjek dan sumber informasi. Temuan dari penelitian menunjukan sistem pengelolaan sumber daya manusia Perusahaan Daerah Air Minum Way Rilau ditingkatkan melalui perencanaan, pengorganisasian, pengarahan, dan pengawasan guna memaksimalkan penempatan pegawai secara sesuai dan memperbaiki sistem pada Perusahaan Daerah Air Minum Way Rila
ANALISIS KUALITAS PELAYANAN BADAN KEPEGAWAIAN DAN DIKLAT KABUPATEN LAMPUNG SELATAN Eka Ubaya Ubaya; Nita Sulistiana
e-JKPP Vol 9, No 3 (2023): Desember
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v9i3.3440

Abstract

The Staffing and Training Agency of South Lampung Regency is one of the local government organizations providing staffing services in general. These services are aimed at serving employees and a small part of the community who need information related to staffing and training. Therefore, it is necessary to conduct research to find out how the quality of service provided by this agency affects service recipients. Analyzed with gap analysis, satisfaction level analysis, and importance-performance analysis, this study describes service quality in terms of five dimensions, namely physical evidence reliability, responsiveness, assurance, and empathy. The results of the importance-performance analysis show that there are six indicators that fall into Quadrant A to be concentrated on improving services, nine indicators in Quadrant B, four indicators in Quadrant C, and four indicators in Quadrant D. The quality of service of the South Lampung Regency Civil Service and Training Agency is seen from the five dimensions: the empathy dimension of the service agency has the highest level of satisfaction, namely 95.28%, and the physical display dimension has the lowest level of satisfaction, namely 80.63%. In a row from the highest level of satisfaction to the lowest level of satisfaction, namely the dimensions of empathy, responsiveness, assurance, reliability, and physical appearance.
ANALISIS KUALITAS PELAYANAN BADAN KEPEGAWAIAN DAN DIKLAT KABUPATEN LAMPUNG SELATAN Eka Ubaya Ubaya; Nita Sulistiana
e-JKPP Vol 9, No 3 (2023): Desember
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v9i3.3440

Abstract

The Staffing and Training Agency of South Lampung Regency is one of the local government organizations providing staffing services in general. These services are aimed at serving employees and a small part of the community who need information related to staffing and training. Therefore, it is necessary to conduct research to find out how the quality of service provided by this agency affects service recipients. Analyzed with gap analysis, satisfaction level analysis, and importance-performance analysis, this study describes service quality in terms of five dimensions, namely physical evidence reliability, responsiveness, assurance, and empathy. The results of the importance-performance analysis show that there are six indicators that fall into Quadrant A to be concentrated on improving services, nine indicators in Quadrant B, four indicators in Quadrant C, and four indicators in Quadrant D. The quality of service of the South Lampung Regency Civil Service and Training Agency is seen from the five dimensions: the empathy dimension of the service agency has the highest level of satisfaction, namely 95.28%, and the physical display dimension has the lowest level of satisfaction, namely 80.63%. In a row from the highest level of satisfaction to the lowest level of satisfaction, namely the dimensions of empathy, responsiveness, assurance, reliability, and physical appearance.
Co-Authors Nita Sulistiana Nita Sulistiana