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All Journal Jurnal Administrasi Negara SOCIAL : Jurnal Inovasi Pendidikan IPS Al-Buhuts (e-journal) Jurnal Administrasi Publik
Deasy Mauliana
Politeknik STIA LAN Makassar
Economics, Econometrics & Finance Education Social Sciences Other

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Efek Kualitas Layanan, Kualitas Produk, Diskon dan Lokasi pada Kepuasan Pelanggan Buyung Romadhoni; Ibrahim Ibrahim; Deasy Mauliana
Al-Buhuts Vol. 19 No. 1 (2023): Al-Buhuts
Publisher : Institute Agama Islam Negeri (IAIN) Sultan Amai Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30603/ab.v19i1.3623

Abstract

The purpose of this study was to study the consequences of service quality on customer satisfaction at Domino's Pizza Makassar; consequences of product quality on customer satisfaction Domino's Pizza Makassar; the effect of the discount strategy on customer satisfaction at Domino's Pizza Makassar; the effect of location on customer satisfaction Domino's Pizza Makassar. This research method is a quantitative research method on positivism philosophy. The population sample for this study is consumers who shop at Domino's Pizza Boulevard Makassar outlets using the non-probability sampling method. The research sampling method provides a small opportunity for one population group to be sampled. The sampling technique uses a purposive sampling technique based on certain aspects in determining the sample. Selection of a group of subjects based on previously known population characteristics, and certain criteria set based on the objectives or core problems of this study. The total sample taken in this study was 50 people with the assumption that the sample represented a large number of samples that were considered appropriate in this study. The results of this study indicate that service quality, product quality, discount strategy, and business location have a positive and significant effect on customer satisfaction.  
THE SELECTION PHASE AS THE ALPHA OF THE MANAGEMENT SYSTEM FOR MEDICINES AND CONSUMABLE MEDICAL SUPPLIES IN HOSPITALS Muttaqin Muttaqin; Andi Selvi Kartini Wonsu; Andi Widyawati; Deasy Mauliana; Ayu Indira
Jurnal Administrasi Negara Vol 31 No 3 (2025): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v31i3.3569

Abstract

Selection constitutes the initial stage (Alpha) of an efficient, effective, accountable, and sustainable management process for medicines and consumable medical supplies (CMS) in hospitals. This article details the selection phase that precedes the planning phase as part of the overall management process for medicines and CMS at La Mappapenning Hospital. The data was gathered through observation, interviews, and documentation of medicine and CMS management practices. Data analysis followed an interactive model: data collection, data condensation, data presentation, and verification/conclusion. The results indicate that the selection of medicines and CMS is carried out in an efficient, effective, accountable, and sustainable manner, serving as the alpha process or management system at La Mappapenning Hospital. Medicines and CMS are selected prior to procurement planning, based on proposals from users and reference to the national formulary, while considering their efficacy, safety, quality, and cost. The selection process involves medical staff, pharmacists, and employees from related management units. The outcome of this selection serves as the input for the medicine and CMS planning phase, which is regularly updated based on utilization evaluation at La Mappapenning Regional General Hospital in Bone Regency.
COLLABORATION BETWEEN HOSPITALS AND THE CIVIL REGISTRATION OFFICE IN PROVIDING CIVIL ADMINISTRATION SERVICES: (CASE STUDY AT LA MAPPAPENNING REGIONAL PUBLIC HOSPITAL, SOUTH SULAWESI PROVINCE) Andi Widyawaty; Deasy Mauliana; A. Selvi Kartini Wonsu; Herawati Herawati; Fhirawati Fhirawati
Jurnal Administrasi Negara Vol 31 No 2 (2025): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v31i2.3596

Abstract

This research aims to analyze the effectiveness of public service collaboration in the fields of health and civil administration. The study focuses on a case involving children born at the La Mappapenning Regional General Hospital (RSUD) in Bone Regency, South Sulawesi Province, Indonesia. The collaboration between the RSUD and the Civil Registration Office (Dukcapil) of Bone Regency is designed to facilitate the direct issuance of civil documents (Birth Certificates, Family Cards, and Child Identity Cards) at the hospital, eliminating the need for a separate visit to the Dukcapil office. This study employs a descriptive qualitative approach using Huxham's theory of Collaborative Advantage, which includes four dimensions: managing goals, managing trust, managing culture, and managing leadership. Data were collected through interviews, observations, and documentation with fifteen informants. The results indicate that while the collaboration is effective due to the convenience and efficiency it provides, its implementation still faces challenges. Those challenges are differences in goals, an imbalance of roles, limitations of integrated information systems, and a lack of clarity in the leadership structure for decision-making. By adaptively managing the dynamics of trust, organizational culture, and the active participation of leaders from both institutions, this collaboration has the potential to become an innovative model for inclusive and effective public service. This research contributes theoretically to the practice of collaborative governance and offers practical recommendations for optimizing cross-sector partnerships in hospital-based public services.
Penerapan Reviu Pengadaan Barang/Jasa Secara Online Lingkup Pemerintah Provinsi Sulawesi Selatan Rusman Tangilomban; Muttaqin; Deasy Mauliana
Jurnal Administrasi Publik Vol 18 No 2 (2022): Vol 18 No 2 (2022): Jurnal Administrasi Publik
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Manajemen Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52316/jap.v18i2.119

Abstract

Penerapan reviu pengadaan barang/jasa secara online dengan tujuan memudahkan Kelompok Kerja (Pokja) Pemilihan dan PPK Lingkup Pemerintah Provinsi Sulawesi Selatan dalam melaksanakan reviu pengadaan barang/jasa karena kapanpun dan dimanapun dapat diakses. PPK dalam melaksanakan tugas di daerah bisa melaksanakan reviu pengadaan barang/jasa tanpa menunggu waktu secara bersamaan dengan Pokja Pemilihan. Reviu secara online juga dapat mengurangi biaya dan penggunaan kertas sehingga tidak membutuhkan lemari arsip. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan teknik pengumpulan data menggunakan teknik wawancara, observasi, dan telaah dokumen yang terkait dengan penelitian untuk mendiskripsikan dan menganalisis fenomena, peristiwa secara individual maupun kelompok. Hasil penelitian menunjukan bahwa melakukan reviu terhadap spesifikasi teknis/KAK barang/jasa sudah berjalan sebagaimana mestinya, namun untuk pekerjaan teknis, pokja pemilihan belum memiliki kesamaan persepsi dikarenakan pokja pemilihan tidak semuanya memiliki kualifikasi teknis, begitu juga dengan PPK yang bukan orang teknis sulit dalam menyusun spesifikasi teknis. Untuk reviu HPS penyusunan dan penetapan HPS akan membawa resiko apabila dilakukan secara tidak cermat. Pada rancangan kontrak, PPK belum sepenuhnya mengisi secara lengkap isian pada Syarat-syarat Khusus Kontrak (SSKK) sehingga sulit menentukan jenis kontrak yang digunakan. Indikator reviu analisis pasar dapat mengurangi resiko, semakin banyak informasi, data, serta pengetahuan pasar, maka penyusunan HPS akan lebih baik. Selanjutnya reviu ID paket RUP dan dokumen angaran, PA/KPA/PPK telah mengumumkan data RUP ke dalam Sistem Rencana Umum Pengadaan Barang/Jasa (SiRUP) dan ditayangkan melalui portal pengadaan nasional, ID paket RUP dan anggaran telah sesuai. Waktu pengunaan barang akan berdampak pada proses pemilihan penyedia barang/jasa. Semakin dekat waktu pemanfaatan/penggunaan barang/jasa, maka waktu proses pelaksanaan pengadaan barang/jasa semakin kecil.
PEMANFAATAN CHATBOT JUBIR.AI DALAM EFISIENSI LAYANAN PUBLIK PADA KANTOR DPMPTSP (DINAS PENANAMAN MODAL PELAYANAN TERPADU SATU PINTU) KOTA MAKASSAR Sulfikar Sulfikar; Alam Tauhid Syukur; Deasy Mauliana
SOCIAL : Jurnal Inovasi Pendidikan IPS Vol. 6 No. 4 (2026)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia (P4I)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/social.v6i4.15883

Abstract

Digital transformation demands that government agencies provide fast, responsive, and easily accessible public services, including business licensing services. This study aims to analyze the utilization of the Jubir.ai Chatbot in improving the efficiency and quality of public services at the Makassar City DPMPTSP Office, as well as identifying supporting and inhibiting factors in its implementation. This study uses a qualitative approach with a descriptive research type. Data were collected through in-depth interviews with 10 key informants, participatory observation, and documentation studies, then analyzed through data condensation, data display, and conclusion drawing, with data validity maintained through source and method triangulation. The results show that the Jubir.ai Chatbot contributes to accelerating licensing information responses, reducing face-to-face queues, and lightening the workload of front-office staff, thereby making services more efficient. However, the effectiveness of chatbot utilization is still influenced by the public's digital literacy level, network infrastructure constraints, and the need for regular knowledge-base updates. This study recommends strengthening the integration of the Jubir.ai Chatbot with the Online Single Submission (OSS) system and enhancing socialization to optimize the benefits of digital licensing services in Makassar City. ABSTRAK Transformasi digital menuntut instansi pemerintah untuk menghadirkan layanan publik yang cepat, responsif, dan mudah diakses oleh masyarakat, termasuk layanan perizinan berusaha. Penelitian ini bertujuan untuk menganalisis pemanfaatan Chatbot Jubir.ai dalam meningkatkan efisiensi dan kualitas layanan publik di Kantor DPMPTSP Kota Makassar, serta mengidentifikasi faktor pendukung dan penghambat dalam implementasinya. Penelitian ini menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif. Data dikumpulkan melalui wawancara mendalam terhadap 10 orang informan kunci, observasi partisipatif, dan studi dokumentasi, kemudian dianalisis melalui tahapan kondensasi data, penyajian data, dan penarikan kesimpulan dengan keabsahan data yang dijaga melalui triangulasi sumber serta metode. Hasil penelitian menunjukkan bahwa Chatbot Jubir.ai berkontribusi nyata dalam mempercepat respons informasi perizinan, mengurangi antrean tatap muka, serta meringankan beban kerja petugas front office sehingga pelayanan menjadi lebih efisien. Namun demikian, efektivitas pemanfaatan chatbot masih dipengaruhi oleh tingkat literasi digital masyarakat, keterbatasan infrastruktur jaringan, dan kebutuhan pembaruan basis pengetahuan (knowledge base) secara berkala. Penelitian ini merekomendasikan penguatan integrasi Chatbot Jubir.ai dengan sistem Online Single Submission (OSS) serta peningkatan sosialisasi kepada masyarakat guna mengoptimalkan manfaat digitalisasi layanan perizinan di Kota Makassar.    
Co-Authors A. Selvi Kartini Wonsu Alam Tauhid Syukur Andi Selvi Kartini Wonsu Andi Widyawati Andi Widyawaty Ayu Indira Fhirawati Fhirawati Herawati Herawati Ibrahim Ibrahim Muttaqin Muttaqin Muttaqin Romadhoni, Buyung Rusman Tangilomban Sulfikar Sulfikar