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All Journal Poltekita: Jurnal Pengabdian Masyarakat Hasanuddin Journal of Public Health
Nurmala Sari
Departemen Manajemen Rumah Sakit, Universitas Hasanuddin, Makassar, Indonesia
Health Professions Nursing Public Health

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PERSEPSI KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN KEPERAWATAN DI RAWAT INAP TAHUN 2022: Perceptions of Patient Satisfaction on the Quality of Nursing Services in Inpatients in 2022 Azzahra Zulkhulaifah S.; Syahrir A Pasinringi; Nurmala Sari
Hasanuddin Journal of Public Health Vol. 3 No. 3: OCTOBER 2022
Publisher : Faculty of Public Health, Hasanuddin University, Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30597/hjph.v3i3.23370

Abstract

Kepuasan pasien tidak lepas dari sumber daya manusia yang diberikan oleh rumah sakit, salah satunya ialah perawat dalam memberikan pelayanan keperawatan. Tidak jarang bahwa perawat menjadi sasaran terhadap kepuasan pasien, karena pelayanan keperawatan yang memiliki kontribusi paling besar atas kesan pasien terhadap sebuah rumah sakit. Penelitian ini bertujuan untuk mengetahui hubungan antara caring, communication, information, kerja sama, penerimaan, tanggung jawab, keramahan & kesopanan, ketepatan waktu, kompetensi teknis, empathy, penampilan, dan kelengkapan sarana terhadap persepsi kepuasan pasien di RSUD Labuang Baji Kota Makassar Tahun 2022. Penelitian ini menggunakan metode kuantitatif dengan pendekatan cross sectional study, dengan penentuan sampel Isaac Michael yang berjumlah 173 orang. Penelitian ini dilakukan di RSUD Labuang Baji Kota Makassar pada bulan Juli- September 2022. Menggunakan analisis univariat dan bivariate dengan uji Chi-square. Hasil penelitian menunjukkan bahwa ada hubungan caring (p=0,00), communication (p=0,00), information (p=0,00), kerja sama (p=0,00), penerimaan (p=0,00), tanggung jawab (p=0,00), ketepatan waktu (p=0,09), kompetensi teknis (p=0,00), empathy (p=0,00), penampilan (p=0,00), kelengkapan sarana (p=0,01) dengan kepuasan pasien. Tidak ada hubungan keramahan & kesopanan (p=0,53) dengan kepuasan pasien. Jadi terdapat 11 variabel yang berhubungan dengan kepuasan dan 1 variabel yang tidak berhubungan dengan kepuasan. Dapat disimpulkan bahwa hubungan persepsi kepuasan pasien terhadap kualitas pelayanan keperawatan ada 11 variabel yang berhubungan dengan kepuasan pasien dan terdapat 1 variabel yang tidak memiliki hubungan. Diharapkan pihak rumah sakit sebagai instansi pelayanan kesehatan lebih meningkatkan mutu pelayanan keperawatan sesuai dengan standar pelayanan.
Penyuluhan Perilaku CERDIK dan PATUH sebagai Upaya Penanggulangan Hipertensi pada Lansia di Desa Tonasa, Takalar Nurmala Sari; Laela Alfionita Dewi; Rafliansyah Rafliansyah; Asifah Baiq Ramadani; Fatimah Azzahrah Zainuddin; Maisya Finistri Marzuki; Dian Fahira Syam; Khairunnisa Assyarifah
Poltekita: Jurnal Pengabdian Masyarakat Vol. 4 No. 1 (2023): Januari-Maret
Publisher : Pusat Penelitian & Pengabdian Masyarakat Poltekkes Kemenkes Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1058.384 KB) | DOI: 10.33860/pjpm.v4i1.1295

Abstract

Non-communicable diseases are one of the leading causes of death in the world. Hypertension is one of the trigger factors for the occurrence of several non-communicable diseases that are generally experienced by the elderly. Preventive measures are needed in this case, knowledge also affects this so it is necessary to hold counseling. The purpose of this counseling is to educate the target regarding CERDIK and PATUH behavior as an effort to prevent and control hypertension in the elderly. The service is carried out through several stages, namely the planning stage, the implementation stage and the evaluation stage. The implementation of counseling uses the help of communication media in the form of posters. While the evaluation of the extension was assisted by pre-post test questionnaires which were distributed to respondents. The target in this counseling is the elderly as many as 14 people in Tonasa Village. The value of the results of the pre-post test was then analyzed using the Wilcoxon test. The test results show an increase in the average knowledge of the respondents from 6.9 to 8.9.
Pelatihan Penyusunan Uraian Tugas pada Pegawai Rumah Sakit Milik Pemerintah Provinsi Sulawesi Selatan Andi Indahwaty Sidin; Nur Arifah; Nurmala Sari; Ummu Kalsum
Poltekita: Jurnal Pengabdian Masyarakat Vol. 4 No. 1 (2023): Januari-Maret
Publisher : Pusat Penelitian & Pengabdian Masyarakat Poltekkes Kemenkes Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2243.442 KB) | DOI: 10.33860/pjpm.v4i1.1390

Abstract

The job description is an important element in performance management. The performance achievements of hospitals owned by the South Sulawesi provincial government in the last 3 years have shown less than optimal results. To improve the performance of the hospital, it is necessary to redesign the current job description. This activity aims to improve comprehensive knowledge and skills regarding the preparation of job descriptions for performance improvement in government hospitals belonging to the province of South Sulawesi. The training participants were 21 employees from 7 hospitals owned by the South Sulawesi Provincial Government. The method used is the provision of education in the form of lectures, discussions, group assignments, and presentations. The results of the evaluation found that the average level of knowledge of participants before the training was only 2.38 and then increased to 5.19 after the training. In addition, after the training, the participants have been able to review and compile their job descriptions in the hospital. It is hoped that this training can become a training of trainers so that those who have completed the training can become presenters to train other employees where they work.
Co-Authors Andi Indahwaty Sidin Asifah Baiq Ramadani Azzahra Zulkhulaifah S. Dian Fahira Syam Fatimah Azzahrah Zainuddin Khairunnisa Assyarifah Laela Alfionita Dewi Maisya Finistri Marzuki Nur Arifah Rafliansyah Rafliansyah Syahrir A Pasinringi Ummu Kalsum