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PENGARUH ASSURANCE TERHADAP LOYALITAS PELANGGAN CORPORATE TIKET MASKAPAI PENERBANGAN DOMESTIK PT. INTERLINK TOURS & TRAVEL BANDUNG (Survey Kepada Pelanggan Corporate Tiket Maskapai Penerbangan Domestik PT. Interlink Tours and Travel Bandung) Aryanti, Desy; Ahman, Eeng
THE Journal : Tourism and Hospitality Essentials Journal Vol 2, No 1 (2012)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/thej.v2i1.1935

Travel and tourism in the world is a milestone for the global economy industry today. Tourism is currently standing strong in almost all countries as an industry in their respective countries, including Indonesia. One of the important tourism industry in the implementation of tourism is travel services as tourist facilities required to meet travel. One of the travel services required by tourists is a travel agency. Many travel agents established in the provinces where people often travel potentially that West Java especially in Bandung. In 2011 the number of places of business travels are in Bandung as many as 218. One of the largest travel agency in Bandung is PT. Interlink Tours and Travel. In terms of sales, PT. Interlink Tours and Travel rely more on domestic airline tickets customers in large numbers and repeatedly. In 2011 customers of PT. Interlink Tours and Travel have decreased loyalty. One way PT. Interlink Tours and Travel do to enhance customer loyalty to an airline ticket sales in accordance with the target is to provide quality service to customers with a focus on communication, credibility, security, competence and courtesy. In marketing this is called assurance. Assurance theory used is the theory of the Parasuraman in Ririn Tri Ratnasari (2011:109) and the theory of customer loyalty using the theory Baloglu (2002). The population in this study is the corporate customers of domestic airline tickets in PT. Interlink Tours and Travel Bandung. Sampling technique used is saturated sampling and data analysis technique used is multiple regression. Overview of research on assurance and customer loyalty is in a good position. The results showed simultaneous assurance effect on customer loyalty. However, partially only competence sub variables that influents the loyalty, while the other four sub variables, namely communication, credibility, security and courtesy are no effect on customer loyalty.

PENDAMPINGAN PRODUKSI PAVING BLOCK BERMUTU PADA INDUSTRI KECIL UD. SAFIRA TARASO Naumar, Afrizal; Aryanti, Desy; Oktarina, Evince; Auriellia Riafdy, Luthfithary; Aqdi Afrul, Moh.Wal; Rinaldi , Irwandi
Jurnal Teknologi dan Vokasi Vol 3 No 1 (2025): Jurnal Teknologi dan Vokasi
Publisher : ITP Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21063/jtv.2025.3.1.64-71

Small industry UD. Safira Taraso produces paving blocks with various types and types of compressive strength, the most ordered by consumers are the quality of K-250 kg / cm2 and K-225 kg / cm2. Good quality paving blocks have a compressive strength value according to plan and are less than 10% of the absorption value according to SNI 03 - 0691 - 1996. The compressive strength test of paving blocks produced by UD Safira Taraso obtained 139.4 kg / cm2 (11.57 mpa) for the quality of K-225 kg / cm2 and a compressive strength value of 140.6 kg / cm2` (11.67 mpa) for K-250 kg / cm2. Paving block material consists of a mixture of cement, sand, crushed stone, stone ash and water. This material is obtained from the industry and standard testing is carried out in the Teknologi Beton laboratory of Bung Hatta University. This PKM aims to provide assistance and training in the production of paving blocks from the results of the mixture design in the laboratory for the two compressive strengths above. The K250 kg/cm2 mixture design obtained 103 paving blocks with materials of 1 sack of cement, 30.7 kg of sand, 62.1 kg of crushed stone, 63.6 kg of fly ash and 22.3 liters of water. The K225 kg/cm2 mixture design obtained 117 paving blocks with materials of 1 sack of cement, 64 kg of sand, 34 kg of crushed stone, 66.8 kg of fly ash and 28 liters of water. The results of the material mixture design obtained were carried out training and mentoring at the small industry UD. Safira Taraso. Keywords: Pavingblock, Mentoring, Compressive Strength, K225, K250

PENDAMPINGAN PRODUKSI PAVING BLOCK BERMUTU PADA INDUSTRI KECIL UD. SAFIRA TARASO Naumar, Afrizal; Aryanti, Desy; Oktarina, Evince; Auriellia Riafdy, Luthfithary; Aqdi Afrul, Moh.Wal; Rinaldi , Irwandi
Jurnal Teknologi dan Vokasi Vol 3 No 1 (2025): Jurnal Teknologi dan Vokasi
Publisher : ITP Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21063/jtv.2025.3.1.64-71

Small industry UD. Safira Taraso produces paving blocks with various types and types of compressive strength, the most ordered by consumers are the quality of K-250 kg / cm2 and K-225 kg / cm2. Good quality paving blocks have a compressive strength value according to plan and are less than 10% of the absorption value according to SNI 03 - 0691 - 1996. The compressive strength test of paving blocks produced by UD Safira Taraso obtained 139.4 kg / cm2 (11.57 mpa) for the quality of K-225 kg / cm2 and a compressive strength value of 140.6 kg / cm2` (11.67 mpa) for K-250 kg / cm2. Paving block material consists of a mixture of cement, sand, crushed stone, stone ash and water. This material is obtained from the industry and standard testing is carried out in the Teknologi Beton laboratory of Bung Hatta University. This PKM aims to provide assistance and training in the production of paving blocks from the results of the mixture design in the laboratory for the two compressive strengths above. The K250 kg/cm2 mixture design obtained 103 paving blocks with materials of 1 sack of cement, 30.7 kg of sand, 62.1 kg of crushed stone, 63.6 kg of fly ash and 22.3 liters of water. The K225 kg/cm2 mixture design obtained 117 paving blocks with materials of 1 sack of cement, 64 kg of sand, 34 kg of crushed stone, 66.8 kg of fly ash and 28 liters of water. The results of the material mixture design obtained were carried out training and mentoring at the small industry UD. Safira Taraso. Keywords: Pavingblock, Mentoring, Compressive Strength, K225, K250

PEMETAAN PARTISIPATIF POTENSI WISATA, DI NAGARI SUNGAI PINANG, KABUPATEN PESISIR SELATAN, PROVINSI SUMATERA BARAT Suparno, Suparno; Munzir, Abdullah; Aryanti, Desy
Jurnal Vokasi Vol 3, No 2 (2019): Oktober
Publisher : Politeknik Negeri Lhokseumawe

Nagari Sungai Pinang merupakan salah satu nagari di kawasan pesisir Sumatera Barat mempunyai potensi wisata. Pemetaan partisipatif adalah pemetaan yang dilakukan bersama kelompok masyarakat mengenai tempat dimana mereka hidup dan mereka memiliki pengetahuan yang mendalam mengenai wilayahnya. Tujuan dari pengabdian masyarakat ini di Nagari Sungai Pinang adalah membuat peta potensi wisata yang berbasis masyarakat. Sasaran mitra pada Pengabdian pada Masyarakat ini adalah Nagari Sungai Pinang, Kecamatan Koto XI Tarusan, Kabupaten Pesisir Selatan, Provinsi Sumatera Barat. Survey pemetaan partisipatif dilaksanakan bersama masyarakat Nagari Sungai Pinang di daratan pesisir dan laut. Hasil pemetaan partisipatif bersama masyarakat menghasilkan peta potensi wisata nagari yang sesuai dengan pengetahuan mereka, kondisi nyata terkini di lapangan, dan kewenangan masyarakat mengelola wisata wisata secara adat nagari. Peta sebaran potensi wisata Nagari Sungai meliputi wisata pantai, snorkling, menyelam (diving), selancar (surfing), perkemahan (camping), wisata jetsky, wisata mangrove, wisata air terjun, wisata pukat pantai dan wisata sunset.

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