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All Journal International Journal of New Media Technology Jurnal ULTIMATICS Jurnal Riset Informatika Journal of Information Systems and Informatics G-Tech : Jurnal Teknologi Terapan
Melissa Indah Fianty
Universitas Multimedia Nusantara
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Energy Engineering

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Journal : Journal of Information Systems and Informatics

 1 
Risk Assessment and Recommendation Strategy Based on COBIT 5 For Risk - A Case Study of an Internet Service Provider Company Jeremy Setiawan; Melissa Indah Fianty
Journal of Information System and Informatics Vol 5 No 1 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i1.453

Abstract

Information technology governance is part of organizational management that includes leadership and ensuring that information technology has a broad scope to meet needs. The concept of IT Governance is a method of managing technology users in. The company, in this case, provides IT needs and solutions to customers ranging from hardware, software, and services. A good business case will include the problem in information technology governance, especially when it comes to maintenance related to POP or Post Office Protocol which is the internet protocol used on TCP/IP networks such as the internet. In this study, the framework used as a reference in IT development is COBIT 5. The domain processes studied are EDM02 – Ensure Benefits Delivery, APO07 – Manage Human Resources, and APO10 – Manage Suppliers, who can evaluate IT governance at this Company. The research method used is Gallego's Theory starting from planning, field inspection, reporting, and follow-up. The results of this study were obtained from the evaluation of information technology governance in the Company got to level 1 capability with fully achieved achievement but could not move up to the next stage, that is, level 2, resulting in a gap analysis of 1 level from the target level expected by the Company.
Capability Level Measurement of Information Systems Using COBIT 5 Framework in Garment Company Deva Putra; Melissa Indah Fianty
Journal of Information System and Informatics Vol 5 No 1 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i1.454

Abstract

The industrial company specializing in garment products uses information technology called ERP System to support daily activities. The information technology used is close to unavoidable problems. The problems in this company are internet and VPN connections being interrupted/disconnected, computer hardware damage, and user understanding of applicable information technology SOPs. To solve these problems, COBIT 5 was chosen to overcome existing problems by evaluating existing IT governance to produce and measure the level of capability and solution to problems. This research uses three processes, namely APO01, APO12, DSS03, which are obtained from the results of mapping the vision, mission, and problems faced by the company. Data were collected by interviewing resource persons: IT Managers, Accounting and Tax Managers, and the staff concerned. Moreover, they conducted a literature study on COBIT 5 to obtain the value of gap results and capability levels as recommendation guidelines. The result obtained is that the capability level is at level 1. The level gap is 1 level, comparing current conditions with the company's expected conditions. Ten recommendations are given to the company from the results of discussions to improve and develop information technology governance.
Leveraging COBIT 2019 Framework to Implement IT Governance in Business Process Outsourcing Company Melissa Indah Fianty; Maximillian Brian
Journal of Information System and Informatics Vol 5 No 2 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i2.492

Abstract

The company specializes in delivering information and technology services to businesses operating in the same industry. Recognizing the pivotal role of information technology in achieving its vision, mission, and goals, the company emphasizes the proper implementation of IT governance to drive overall company success. To evaluate the management of IT resources, the study employs the COBIT-2019 framework for measurement. The data collection approach encompasses interviews, questionnaires, observation, and document analysis. The findings indicate that most IT governance processes currently operate at level 2 capability. However, the company aspires to reach level 3 for these processes. Consequently, recommendations are proposed to enhance these processes based on the best practices outlined in COBIT-2019. Key suggestions include implementing performance measurements and facilitating access to knowledge repositories to foster skill and competency development.
Streamlining IT Help Desk and Incident Management: Harnessing the Power of the ITIL Framework for Enhanced Efficiency in IT Services Alfonsus Fero Jaya Nugroho; Melissa Indah Fianty
Journal of Information System and Informatics Vol 5 No 2 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i2.496

Abstract

This study examines the potential of leveraging incident management and IT Helpdesk principles from ITIL V3 to enhance the daily operations of an IT division. The research involved collecting email communication data between users and the IT division, as well as conducting interviews with individuals associated with the IT division and various company employees. The ITIL Maturity Level (ITML) method was utilized to analyze the findings, revealing that IT Helpdesk achieved a score of 3.5 (Quality Control), while incident management received a score of 2 (Process Capability). However, both areas fell short of meeting the requirements for level 3 (Products) according to the ITIL Self-Assessment table, resulting in a classification of "Not Comply." Nevertheless, incident management demonstrated the ability to standardize workflows and sustain service performance, which can be continually monitored and reviewed to ensure stable quality of IT services.
Leveraging COBIT 2019 to Implement IT Governance in Mineral Mining Company Ray Farhan Mubarak; Melissa Indah Fianty
Journal of Information System and Informatics Vol 5 No 3 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i3.545

Abstract

The integration of Information Technology (IT) in companies comes with its own set of challenges. One major issue is the loss of operational data, which directly affects the company's workflow and disrupts its activities. To tackle this problem, the company assesses its IT capability using the COBIT 2019 framework. This framework outlines the objectives of different IT processes and assigns predetermined values to each process. The assessment reveals three levels of IT capability for specific processes within the company: EDM03 (Ensured Risk Optimization) at level 3, APO13 (Managed Security) at level 2, and MEA03 (Managed Compliance with External Requirements) at level 3. The company aims to reach level 4 for these processes. Consequently, recommendations for improvement primarily focus on enhancing the management of information security risks and information security management systems, as well as increasing compliance with policies and regulations.
Co-Authors Alexandro Afredo Louis Alfonsus Fero Jaya Nugroho Bagas Indra Prasetya Cynthia Sari Dewi Deva Putra Elisabet Dela Marcela Emmanuel Enrique Fahmy Rinanda Saputri Feby Janiar Husein Jeremy Setiawan Maximillian Brian Ray Farhan Mubarak Ruddy Kusuma Jaya Samuel Ady Sanjaya William Hokianto