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All Journal Jurnal Administrasi Bisnis E-Mabis: Jurnal Ekonomi Manajemen dan Bisnis Jurnal Kewarganegaraan EKOBIS SYARIAH
Faqih Nabhan
UIN Salatiga
Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Library & Information Science Social Sciences Other

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Pengaruh Role Conflict Dan Role Ambiguity Terhadap Job Performance Dengan Organization Commitment Sebagai Variabel Intervening Astri Dwi Dayanti; Faqih Nabhan
E-Mabis: Jurnal Ekonomi Manajemen dan Bisnis Vol 24, No 2 (2023): Oktober
Publisher : Faculty of Economics and Business, Universitas Malikussaleh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29103/e-mabis.v24i2.929

Abstract

Penelitian dilatar belakangi oleh kesenjangan role conflict, conflict ambiguity terhadap job performance melalui Organizational Commitment. Penetianini dilakukan guna membuktikan pengaruh yang diberikan oleh role conflict,role ambiguity terhadap Job Performance pada karyawan Leasing di Salatiga. Penelitian ini merupakan bentuk penelitian kuantitatif dengan data primer berupa hasil penyebaran kuisioner di perusahaan Leasing Salatiga yang dilakukan pada tahun 2022. Hasil analisa menggunakan 100 responden karyawan sebaga sampel penelitian menyimpulkan : Role Conflict dan Role Ambiguity tidak berdampak pada Organizational Commitment, Role Conflict dan Role Ambiguity tidak berdampak pada Job Performance, Job Performance memiliki dampak Organizational Commitment, role conflict dan Role Ambiguity tidak berdampak pada job performance dengan organizational commitment sebagai variabel intervening
The Role of Product Differentiation, Customer Purchase Intention, and Islamic Self-Congruity in Driving Customer Loyalty Riyan Cavallera; Faqih Nabhan
EKOBIS SYARIAH Vol 8, No 1 (2024)
Publisher : Universitas Islam Negeri Ar-Raniry Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22373/ekobis.v8i1.20330

Abstract

Objective: This research aims to examine efforts to encourage the optimization of product differentiation, which can significantly impact customer purchase intention and Islamic self-congruity, thereby enhancing customer loyalty. Research Design & Method: This study was conducted with 150 Shopee customers residing in Salatiga city, utilizing an online questionnaire distributed via WhatsApp (WA) using accidental sampling technique. The collected data were processed using Partial Least Square Program Smart (PLS) Version 4.0, with Variance Based Structural Equation Modeling (SEM). Findings: The results of this research indicate that product differentiation is effective in driving customer purchase intention and Islamic self-congruity but fails to increase customer loyalty. Furthermore, customer purchase intention plays a significant role in boosting customer loyalty. However, Islamic self-congruity does not lead to increased customer loyalty. Implications & Recommendations: This study concludes that higher levels of product differentiation in Muslim clothing offered by Shopee do not directly enhance customer loyalty. Companies need to manage and optimize customer purchase intention to have a more substantial impact on driving customer loyalty. Islamic self-congruity has not successfully leveraged product differentiation in increasing customer loyalty. Contribution & Value Added: This research offers a fresh perspective on self-congruity theory, highlighting that self-congruence based on specific beliefs and religious convictions provides an opportunity for a broader exploration of customer behavior phenomena. Future research would be intriguing if conducted with more heterogeneous respondents, leading to a deeper understanding of the roles of customer purchase intention and Islamic self-congruity in enhancing customer loyalty.
Role of Turnover as Intervening Variable on Relationship Between Team Work and Leadership Toward Employee Performance Faqih Nabhan; Abdul Manap; Anggara Setya Saputra; Silvy Sondari Gadzali; Gamar Al Haddar
Jurnal Kewarganegaraan Vol 4 No 2 (2020): Desember 2020
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i4.4471

Abstract

Abstrak Tujuan dari penelitian ini, untuk mengetahui dan menganalisis pengaruh social media marketing dan brand awareness terhadap minat beli mineral botanica. Penelitian ini membahas mengenai dimensi yang ada pada variabel penelitian yang kemudian dikaji untuk mengetahui pengaruh antara variabel dengan objek. Penelitian ini menggunakan metode kuantitatif melalui survey kuesioner yang disebarkan melalui google form kepada 140 responden yang kemudian diolah dengan menggunakan SPSS versi 25.0 dengan metode pengambilan sampel adalah non probability sampling. Hasil uji hipotesis (uji T) bahwa social media marketing berpengaruh signifikan terhadap minat beli dengan t hitung sebesar 6,346 ≥ t tabel 1,977.Brand awareness berpengaruh signifikan terhadap minat beli dengan t hitung sebesar 7,059≥ t tabel 1,977 dengan koefisien determinasi sebesar 71,9%. Dan social media marketing dan brand awareness berpengaruh signifikan secara simultan terhadap minat beli. Implikasi dari penelitian ini dapat memberikan pemahaman bagi para pemasar untuk memperhatikan dan membangun social media marketing dan brand awareness yang baik, terutama kepada Mineral Botanica. Kata Kunci: Brand Awareness; Social Media Marketing; Minat Beli
The Role of Work Engagement and Customer Service Orientation in Driving Employee Performance Tria Handayani; Faqih Nabhan
Jurnal Administrasi Bisnis Vol 14, No 1 (2025)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jab.v14i1.63051

Abstract

This study aims to examine Perceived Organizational Support (POS) in improving employee performance, which is strengthened by work engagement and customer service orientation. The sample used was 92 respondents from microfinance institutions in Salatiga, using a purposive sampling technique, and then distributing questionnaires directly. Data processing with SmartPLS 4.0 software. This research concludes several findings, first, POS is proven to encourage increased employee performance, strengthen work engagement, and increase customer service orientation. Second, work engagement and customer service orientation have a strong influence on improving employee performance. Third, work engagement and customer service orientation that are well managed are proven to be able to mediate the success of POS in improving employee performance. This research further clarifies the Social Exchange Theory (SET) perspective and provides further evidence regarding the role of POS in encouraging increased employee performance.
Co-Authors Abdul Manap Anggara Setya Saputra Astri Dwi Dayanti Gamar Al Haddar Riyan Cavallera Silvy Sondari Gadzali Tria Handayani