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Puput Oktamianti
Faculty of Public Health, Universitas Indonesia, Indonesia
Chemistry Dentistry Environmental Science Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Nursing Physics Public Health Social Sciences

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The Relationship between Service Delivery and Work Engagement on Nurse Performance at Bali Mandara Hospital 2022 Komang Lynda Octavina Permatasari; Puput Oktamianti
Journal of Social Science Vol. 4 No. 1 (2023): Journal of Social Science
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (501.744 KB) | DOI: 10.46799/jss.v4i1.520

Abstract

Nursing services are the center of attention in every hospital because this service is a main activity that can be used as a benchmark for evaluating health services, especially in inpatient rooms. Performance measurement is carried out to improve the quality of providing nursing care, reduce costs, protect nurses from negligence in carrying out their duties, and protect patients from negligence in health services. Achievement of Indicators based on the Work Plan at Bali Mandara Hospital in 2021 with the performance indicator of the Percentage of Services program that meets Standard Operating Procedures is targeted to reach 100% and the realization reached 85.45%. In 2021, the target of providing salaries and benefits for health workers is 90%, and 87.07% is achieved. The research objective was to determine the relationship between service delivery and work engagement on the performance of inpatient nurses. This study used an observational design with a cross sectional. The number of samples selected was 241 people. Data analysis used multiple logistic regression test. The results showed that there was a significant relationship between service delivery and work engagement on nurse performance. Variable work engagement is the most dominant variable influencing the performance of inpatient nurses at Bali Mandara Hospital.
PATIENTS SATISFACTION ANALYSIS OF PRIMARY HEALTHCARE SERVICE QUALITY IN BONDOWOSO, INDONESIA Naurah Nazhifah; Adang Bachtiar; Puput Oktamianti; Cicilya Candi
Jurnal Kesehatan Tambusai Vol. 4 No. 4 (2023): DESEMBER 2023
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jkt.v4i4.20120

Abstract

Indicators of efficiency and quality in healthcare often include patient satisfaction with the care they received. Health managers and policymakers may benefit greatly from the information gleaned from patient satisfaction surveys when conducting analyses of the existing state, awareness, quality, and quantity of process improvement initiatives and quality improvement. Improving patient satisfaction and providing patient-centered care relies heavily on meeting and even exceeding patients' expectations of the health care they get. There is still limited data about patients’ satisfaction and service quality in Bondowoso’s Primary Health Care. Therefore, this study was made to measure patients' satisfaction toward service quality in Bondowoso‘s Primary Healthcare. This is quantitative cross-sectional primary research. The data was collected using a questionnaire with 22 pairs of questions (organized in two aspects of service importance and performance) in 5 dimensions of tangibility, reliability, responsiveness, assurance and empathy. The importance-performance analysis (IPA) was used to determine the weaknesses of service quality and prioritizing the aspects requiring improvement. Data was collected at Primary Health Care Raider 514 Bondowoso from February to March 2023. Samples were filtered with several inclusion criteria based by age, residence, and their status as a patients in Primary Health Care Raider 514 Bondowoso. From 72 respondents, 54.2% (n=39) was Male, 81.9% (n=59) age were under 46 years old, 37.5% (n=27) had university degree, and 65.3% (n=47) were employed. The result of IPA showed that the Assurance in the QI (concentrate here), and reliability and responsiveness in the Q II (keep up the good work). tangible in the Q III (low priority), empathy was located in the Q IV (possible overkill). According to our findings, assurance was an aspect which was prioritized for improvement. A more comprehensive operational standard could improve assurance. Results are limited only to 1 primary health care site from February to March 2023 and limited to first level health facility patients only.
Co-Authors Adang Bachtiar Cicilya Candi Komang Lynda Octavina Permatasari Naurah Nazhifah