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All Journal Edukasia: Jurnal Pendidikan dan Pembelajaran SKILLS: Jurnal Riset dan Studi Manajemen Pendidikan Islam
Hanim Afifudin
UIN Sayyid Ali Rahmatullah Tulungagung
Religion Education Languange, Linguistic, Communication & Media Mathematics Other

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KEBUTUHAN DAN HARAPAN PELANGGAN DI LEMBAGA PENDIDIKAN ISLAM Hanim Afifudin; Prim Masrokan Mutohar
SKILLS : Jurnal Riset dan Studi Manajemen Pendidikan Islam Vol.1, No.2 (Desember 2022)
Publisher : Program Studi Manajemen Pendidikan Islam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (381.972 KB) | DOI: 10.47498/skills.v1i2.1255

Abstract

Abstract This journal aims to describe the needs and expectations of customers in Islamic educational institutions. This journal uses a literature analysis method that is used to find out the description, which involves actual and factual references. The focus of this journal is the definition of customer needs and expectations in Islamic educational institutions, efforts to realize customer satisfaction in Islamic educational institutions, and follow-up on satisfaction in Islamic educational institutions. It is hoped that by understanding this journal, readers will be able to understand the management of customer needs and expectations in Islamic educational institutions and apply them in various educational activities.
Model Penjaminan Mutu Internal dalam Membangun Daya Saing Kampus Dakwah dan Peradaban (Study Exploratory Sequential Mixed Method di UIN Sayyid Ali Rahmatullah Tulungagung) Farihul Lutfi; Hanim Afifudin
EDUKASIA: Jurnal Pendidikan dan Pembelajaran Vol. 5 No. 1 (2024): Edukasia: Jurnal Pendidikan dan Pembelajaran
Publisher : LP. Ma'arif Janggan Magetan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62775/edukasia.v5i1.1147

Abstract

Research Objectives: 1) To find out the internal quality assurance system policy in building the competitiveness of da'wah and civilization campuses; 2) To find out the internal quality assurance system in building the competitiveness of the da'wah and civilization campus. This study uses a mixed method (study exploratoy sequential mixed method) with a qualitative and quantitative approach. From the results of this study, the author concludes that: 1) The policy of the internal quality assurance system in building the competitiveness of the da'wah and civilization campus is implemented with the following substance: Determining the Standards of the Internal Quality Assurance System which is adjusted to the quality standards of higher education; Universities have adequate resources; University managers have high motivation to improve student achievement; Universities provide the best service for education customers; Higher education has strong leadership in resource management and quality services; Universities have a credible management system for education personnel; Universities have an Islamic culture that is conducive to educational customers; Universities have proud qualities along with the increase in the number of students; Universities carry out progressive educational innovations; Universities are able to achieve targets in accordance with the plan; 2) Quality Standards at Sayyid Ali Rahmatullah State Islamic University Tulungagung consist of five standards, namely Education Quality Standards, Research Quality Standards, Community Service Quality Standards, Cooperation Standards and Governance and Institutional Development Standards.
Co-Authors Farihul Lutfi Prim Masrokan Mutohar