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All Journal SINERGI: Jurnal Ilmiah Ilmu Manajemen Jurnal Intelek Insan Cendikia
Susanto Sukiman
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The Effect of Leadership Style on Employee Performance Mediated by Organizational Culture and Employee Motivation Bureau of Government and Regional Autonomy Regional Secretariat East Java Province Ade Wimbo Brasrinanto; Susanto Sukiman
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 12 No. 1 (2022)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (707.248 KB) | DOI: 10.25139/sng.v12i1.5688

Abstract

Abstract. Employee performance is very large in determining organizational development so as to improve work performance and achieve organizational goals. Employee performance can be influenced by several factors. Leadership style, organizational culture and employee motivation are important in shaping employee performance. The purpose of this study was to analyze the effect of leadership style on employee performance mediated by organizational culture and employee motivation in the Bureau of Government and Regional Autonomy Regional Secretariat of East Java Province. This research is a causal research. The approach used is a quantitative method. The population in this study were all employees of the Bureau of Government and Regional Autonomy Regional Secretariat of East Java Province, totaling 75. The sampling technique used was saturated sampling technique, so the number of samples in this study were 75 respondents. Data collection techniques in this study were carried out by distributing questionnaires. The analysis technique in this study uses Partial Least Square(PLS).The results of this study indicate that: (1)Leadership style has a significant effect on organizational culture in the Bureau of Government and Regional Autonomy Regional Secretariat of East Java Province; (2) Leadership style has a significant effect on employee motivation at the Bureau of Government and Regional Autonomy Regional Secretariat of East Java Province; (3) Leadership style has a significant effect on employee performance at the Bureau of Government and Regional Autonomy of Regional Secretariat of East Java Province; (4) Organizational culture has a significant effect on employee performance at the Bureau of Government and Regional Autonomy of Regional Secretariat of East Java Province; (5) Employee motivation has a significant effect on employee performance at the Bureau of Government and Regional Autonomy Regional Secretariat of East Java Province Keywords: Leadership Style; Organizational Culture; Employee Motivation; Employee Performance
The Effect of Work Motivation, Competence, and Compensation on Employee Performance Results Through Employee Satisfaction in UPT (Unit Pelaksana Teknis/Technical Implementation Unit) Livestock Breeding and Health Animals in Madura Johanes Satrijo Sigit Tjahjono; Susanto Sukiman
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 12 No. 1 (2022)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (768.382 KB) | DOI: 10.25139/sng.v12i1.5690

Abstract

Abstract. Resources owned by Government Agencies will not provide optimal results if they are not supported by human resources who have optimal performance. The purpose of this research is to analyze the effect of work motivation, competency, and competency on employee performance results through employee satisfaction atUPT Livestock Breeding and Animal Health in Madura. The method used in this study is a quantitative research method. This type of research is causality research. The sample in this study were 56 employees at UPT Livestock Breeding and Animal Health in Madura using a saturated sampling technique. The analysis technique in this study is Partial Least Square (PLS). The results of the analysis in this study proved that work motivation, competency, and competence have a significant effect on employee satisfaction. The results of the analysis also prove that work motivation, competency, competence, and employee satisfaction have a significant effect on employee performance.Keywords: Work Motivation; Competence; Employee Satisfaction; Employee Performance
Analysis of The Influence of Product Quality and Price on Customer Loyalty Through Customer Satisfaction as An Intervening Variable in Restaurants Hisana Fried Chicken Surabaya Satrio Sudarso; Susanto Sukiman
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 12 No. 2 (2022)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (564.798 KB) | DOI: 10.25139/sng.v12i2.5740

Abstract

Every entrepreneur in the culinary field is required to compete competitively in terms of improving product quality and managing price factors to be able to create consumer satisfaction which can affect loyalty. The research location was conducted at one of the Hisana Fried Chicken outlets in the Surabaya area. The criteria for the consumer sample are those who are over 17 years of age and also have at least become Hisana customers, with a minimum of 2 (two) previous purchases in the last 1 (one) month. The number of samples is 100 respondents. The statistical analysis calculation method uses the SPSS program in processing and evaluating the results of the questionnaire to test the quality of the data, while to process and evaluate the results of the path analysis test, hypothesis to evaluate the 'goodness of fit indices' model using the Structural Equation Modeling (SEM) method with the AMOS program. The results of data processing show (1) product quality has a positive and significant effect on consumer satisfaction (2) product quality has a positive and significant effect on consumer loyalty (3) price has a significant negative effect (opposite) on customer satisfaction (4) price has a significant effect negatively (contrary) to consumer loyalty (5) customer satisfaction is positive but does not have a significant effect on customer loyalty.
Pengaruh Harga, Kualitas Produk Dan Promosi Terhadap Kepuasan Pelanggan Mafia Kebab Wonocolo Surabaya Mukmin Mukmin; Susanto Sukiman
Jurnal Intelek Insan Cendikia Vol. 2 No. 9 (2025): September 2025
Publisher : PT. Intelek Cendikiawan Nusantara

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Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh harga, kualitas produk, dan promosi terhadap kepuasan pelanggan pada Mafia Kebab Wonocolo Surabaya. Latar belakang penelitian ini didasari oleh pesatnya perkembangan industri makanan cepat saji yang menuntut pelaku usaha untuk fokus pada strategi pemasaran dan kepuasan pelanggan guna menghadapi persaingan. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik analisis regresi linier berganda. hasil penelitian menunjukkan bahwa variabel harga tidak berpengaruh signifikan terhadap kepuasan pelanggan, dengan nilai signifikansi sebesar 0,273 (> 0,05). Sementara itu, variabel kualitas produk berpengaruh positif dan signifikan terhadap kepuasan pelanggan, dengan nilai signifikansi sebesar 0,000 (< 0,05), menjadikannya faktor yang paling dominan. Selanjutnya, variabel promosi juga berpengaruh positif dan signifikan, dengan nilai signifikansi sebesar 0,008 (< 0,05). Nilai Adjusted R² sebesar 0,530 menunjukkan bahwa 53% variasi kepuasan pelanggan dapat dijelaskan oleh ketiga variabel independen, sedangkan sisanya 47% dipengaruhi oleh faktor lain di luar model. Temuan ini menunjukkan bahwa untuk meningkatkan kepuasan pelanggan, Mafia Kebab perlu memprioritaskan peningkatan kualitas produk dan strategi promosi yang tepat, dibandingkan hanya mengandalkan aspek harga.
Co-Authors Ade Wimbo Brasrinanto Johanes Satrijo Sigit Tjahjono Mukmin Mukmin Sudarso, Satrio