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All Journal Energy : Jurnal Ilmiah Ilmu-Ilmu Teknik
Yustina Suhandini
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Aerospace Engineering Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Mechanical Engineering

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ANALISIS KEPUASAN BAGIAN FINISHING TERHADAP PELAYANAN PENGIRIMAN SUPPLY AFTER WASH DENGAN METODE SERVQUAL DAN QFD Andrie Bagaskara; Yustina Suhandini; Dwi Iryaning
Energy - Jurnal Ilmiah Ilmu-Ilmu Teknik Vol 10 No 2 (2020): Jurnal Energy Vol. 10 No. 2 Edisi November 2020
Publisher : Fakultas Teknik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/energy.v10i2.1217

Abstract

Eratex Djaja Tbk di kota Probolinggo bergerak di bidang Garment yang menghasilkan produk ekspor. Dalam melayani permintaan-permintaan pasar luar negeri PT. Eratex Djaja Tbk dituntut agar pengiriman barang selalu tepat waktu dan komunikasi yang lancar juga hal yeng penting. Pengiriman barang yang tidak tepat waktu bisa berakibat airing cost (biaya pengiriman lewat udara) yang biasanya di karenakan salah satunya keterlambatan mengirim barang setelah cuci ke bagian finishing dan merespond keluhan bagian finishing terhadap barang urgent. Maka dari itu penting untuk dilakukan penelitian tentang kepuasan bagian finishing terhadap pelayanan kondisi saat ini, sehingga metode yang akan di gunakan yaitu metode Quality Function Deployment (QFD) dan Service Quality (ServQual).Penelitian ini merupakan penelitian studi kasus yang dilakukan dengan pengambilan data melalui penyebaran kuisioner. Subjek penelitian adalah bagian finishing di PT. Eratex Djaja Tbk. Hasil penelitian menunjukkan ada kesenjangan antara persepsi dan ekspetasi konsumen yaitu dengan rata-rata persepsi 3.96 dan rata-rara ekspetasi 4.36 nilai Gap rata-rata -0.40. maka dapat disimpulkan bahwa semua atribut pelayanan masih di bawah ekspetasi konsumen, hal ini menunjukan konsumen tidak puas dengan pelayanan yang ada.
Penggunaan System Development Life Cycle (SDLC) Sebagai Sistem Informasi Penjualan Retail Tri Prihatiningsih; Yustina Suhandini; Dewi Santikai
Energy - Jurnal Ilmiah Ilmu-Ilmu Teknik Vol 13 No 1 (2023): Jurnal Energy Vol. 13 No. 1 Mei 2023
Publisher : Fakultas Teknik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/energy.v13i1.1505

Abstract

This study aims to solve problems experienced at the Six Store Probolinggo Store where data recording and investigation of sales and purchase transactions still use manual goods receipts. When checking the size or stock of goods for each product when purchasing at offline user sales, the user still has to wait to find out whether stock is still there or not and the high error rate that occurs. The Six Store store needs a way to solve the problems that occur, so the researchers created a system design using the System Development Life Cycle (SDLC) method. This method was chosen because SDLC can measure and improve the sales process more effectively, minimize operational costs and increase revenue throughout the day. While programmers use VB 6.0-based applications and Ms. Access. It can be concluded if there is progress produced by the news system. This proves that regular financial bookkeeping can affect the results of the sale itself. This News System is able to obtain sales reports per note, per item variant, per item and inventory reports in such a short time according to user needs. The results of the application of the Information System show an increase in turnover of 75% every year at the Six Store Probolinggo Store
Co-Authors Andrie Bagaskara Dewi Santikai Dwi Iryaning Tri Prihatiningsih