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All Journal Jurnal Bisnis dan Manajemen Journal of Management and Social Sciences
Joeliaty Joeliaty
Universitas Padjadjaran
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Transportation

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The Influence of National Health Insurance Members’ Family Satisfaction on Repurchasing Intention of RSMC Hospital’s Inpatient Care Facility Joeliaty Joeliaty; Ninuk Nurjayanti
Jurnal Bisnis Manajemen Vol 19, No 1 (2018): March 2018
Publisher : Fakultas Ekonomi dan Bisnis Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (311.785 KB) | DOI: 10.24198/jbm.v19i1.131

Abstract

Hospital is an advanced healthcare provider for the patent of Jaminan Kesehatan Nasional (JKN) / National Health Insurance members. Providing qualified and satisfied services for all JKN members are very important to answer the negative image that lays within the community about the poor quality of services towards JKN member patent. RumahSakit Mata Cicendo (RSMC) or Cicendo Eyes Hospital-Bandung is a national health referral hospital in Indonesia. JKN members put a very high expectation regarding RSMC service quality level. Therefore, studying the JKN member patents’ family satisfaction which leads to health care service repurchasing intention is very important to be conducted. The current study is aimed to picture and analyze the correlation between JKN member patents’ family satisfactionlevel, and repurchasing intention towards RSMC service. This quantitative study is conducted at RSMC Bandung in December 2016. Based on Slovin formula, the study samples generated are 91  respondents. The research finds that both satisfaction and service repurchasing intention are high. In addition, path analysis with SPSS v23 shows that health care service satisfaction level positively influence repurchasing intention at about 75,3%.
Rancangan Manajemen Talenta Guru Pada Lembaga Pendidikan Anak Langit Muhammad Idzhar Faisa; Joeliaty Joeliaty
Journal of Management and Social Sciences Vol. 2 No. 4 (2023): November : Journal of Management and Social Sciences
Publisher : Sekolah Tinggi Ilmu Administrasi Yappi Makassar Jl. Sumba no 46, Kota Makassar, Sulawesi Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimas.v2i4.638

Abstract

The present study explores the implementation of talent management at Anak Langit Educational Institution, aiming to design a comprehensive talent management framework tailored to the organization's unique needs. The research uses a qualitative approach to identify talent criteria, assess selection methods, and examine on-boarding, development, and retention practices. The findings reveal that Anak Langit demonstrates a strong commitment to shaping a 'rabbani' generation through structured talent management practices. The institution actively engages in recruitment using various methods, including social media promotion and campus relations. Talent development primarily consists of workshops and training programs, with opportunities for individual skill enhancement. Performance evaluation extends beyond job performance to personal development and interpersonal skills. In talent retention efforts, Anak Langit provides informal appreciation, support, and work-life balance programs. However, the study suggests opportunities for further development, such as the creation of detailed talent management guidelines for transparency and effectiveness. The comprehensive talent management framework proposed includes specific talent criteria, a Talent Development Center, Key Performance Indicators (KPIs) implementation, and flexible individual development plans, ensuring a structured, flexible, and individual-focused approach.
Co-Authors Muhammad Idzhar Faisa Ninuk Nurjayanti