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All Journal Literasi: Jurnal Pengabdian Masyarakat dan Inovasi Jurnal Indonesia Sosial Sains
Sinta Pramucitra
Universitas Semarang, Indonesia
Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Energy Environmental Science Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Neuroscience Physics Social Sciences Other

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Peningkatan Kompetensi Public Speaking Pokdarwis Desa Wisata Wonolopo Semarang Dalam Menunjang Konten Pemasaran Berbasis Digital Firdaus Azwar Ersyad; Ayang Fitrianti; Sinta Pramucitra
Literasi: Jurnal Pengabdian Masyarakat dan Inovasi Vol 2 No 2 (2022)
Publisher : Pengelola Jurnal Politeknik Negeri Ketapang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (316.502 KB) | DOI: 10.58466/literasi.v2i2.481

Abstract

The implementation of this community activity aims to improve the skills and knowledge of partners in the field of communication, especially communication techniques and Public Speaking and their implementation in designing digital-based marketing content. This Community Service activity is planned to be carried out in the Wonolopo sub-district, Semarang. The service implementation team made two methods, the Theoretical Method which was outlined in the form of a service module which contained 'Introductory Materials for Communication and Public Speaking and implementation in digital marketing design. The method of practice is the practice of making digital marketing content materials, until a question and answer session between the presenters and Pokdarwis members of the Wonolopo Mijen Tourism Village, Semarang City.
q Natalia Sari Pujiastuti; Sinta Pramucitra; Agus Edy Laksono
Jurnal Indonesia Sosial Sains Vol. 6 No. 4 (2025): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v6i4.1694

Abstract

This study aims to analyze the implementation of principles and ethics in social media management based on PERMENPANRB No. 83 of 2012 on the Instagram accounts of Regional Apparatus Organizations (OPD) in the Semarang City Government. It also evaluates content strategies to enhance public engagement and build trust. This qualitative study observed 32 official Instagram accounts of OPD, utilizing content analysis, interviews, and engagement rate (ER) measurements with HypeAuditor tools. The results show that most OPD accounts have low ER, although some accounts achieved better performance through interactive and relevant content. Key challenges include limited human resources, lack of training for social media administrators, and a dominance of routine activity reporting without participatory communication strategies. Additionally, overlapping roles between content administrators and Public Information and Documentation Officers (PPID), coupled with a paternalistic leadership style within OPD, further contribute to the low level of public engagement. This study recommends optimizing social media management strategies through capacity building for account administrators, implementing two-way communication approaches based on data analytics, and establishing digital communication policies that promote flexibility and innovation. These strategies can enable government social media to function more effectively as a platform for transparency, interaction, and collaboration with the public, while sustainably building public trust.
Co-Authors Agus Edy Laksono Ayang Fitrianti Firdaus Azwar Ersyad Natalia Sari Pujiastuti