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All Journal Jurnal IAKP: Jurnal Inovasi Akuntansi Keuangan & Perpajakan
Medinal Medinal
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Economics, Econometrics & Finance

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Analisis Pengukuran Kinerja Operasional Rumah Sakit Bakti Timah Pangkalpinang dengan Pendekatan Balanced Scorecard Medinal Medinal
Jurnal IAKP: Jurnal Inovasi Akuntansi Keuangan & Perpajakan Vol 2, No. 2, Desember 2021
Publisher : Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (413.057 KB) | DOI: 10.35314/iakp.v2i2.2247

Abstract

This study is aim to analyze of Operational Performance Measurement using Balanced Scorecard method.  Subject of this research is RSBT Pangkalpinang. This balanced scorecard is a tool that showed the hospital performance based on four perspectives namely financial, customer, internal business process, and learning and growth perspective. This research uses a quantitative-descriptive method. This study using primary and secondary data from 2018-2020. Primary data collection techniques through the distribution of questionnaires and interviews with respondents. The results of the analysis prove that the overall operational performance assessment at the RSBT Pangkalpinang  uses a balanced score card that is satisfying and has a good performance mesurement.
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