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All Journal IKRA-ITH Informatika : Jurnal Komputer dan Informatika JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH)
Timur Dali Purwanto
Universitas Bina Darma, Palembang
Computer Science & IT Decision Sciences, Operations Research & Management

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Rancangan Aplikasi Monitoring Maintenance Mesin Mini ATM Dian Cahyadi; Timur Dali Purwanto
Journal of Information System Research (JOSH) Vol 4 No 2 (2023): January 2023
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/josh.v4i2.2832

Abstract

Monitoring maintenance of mini ATM machines at PT Bank Mandiri (Persero) Tbk Palembang Sudirman Area currently uses the minutes of handing over of Mini ATM machines which are recorded in Microsoft Excel, this could be the reason monitoring of maintenance for mini ATM machines has not gone well, such as in the case of officers having difficulty monitoring the progress of repairing Mini ATM machines, then from the agent's point of view complaints cannot always be responded to quickly, so the SLA for repairing Mini ATM machines has not been fulfilled. Based on these things the author wants to build a web-based application using the waterfall method, starting with data collection through observation and interviews, analysis of system requirements, design, code, testing, support, the hope is that this monitoring application is made so that all parties related to the maintenance process will get convenience in the process of monitoring customer complaints and fulfilling the Mini ATM Machine maintenance SLA
Penggunaan Metode Qos untuk Menganalisis Kualitas Jaringan Komputer pada Laboratorium SMP Negeri 1 Sungai Keruh Ariff Budiman; Ade Putra; Timur Dali Purwanto
IKRA-ITH Informatika : Jurnal Komputer dan Informatika Vol. 10 No. 3 (2026): IKRAITH-INFORMATIKA Vol 10 No 3 November 2026
Publisher : Fakultas Teknik Universitas Persada Indonesia YAI

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Abstract

The development of information and communication technology has encouraged the use of computer networks and the internet to support learning activities in schools. Computer laboratories require stable network connections because they are used for internet access, information searches, web-based applications, and practical activities. This study aims to analyze the quality of the computer network at the Computer Laboratory of SMP Negeri 1 Sungai Keruh, Musi Banyuasin Regency, using the Quality of Service (QoS) method based on the TIPHON standard. The parameters analyzed include throughput, packet loss, delay, and jitter. Data collection was conducted using the Wireshark application for 6 days, with one capture conducted each day, resulting in 6 test data sets. The results showed an average throughput of 1,222.422 kbps, packet loss of 0%, delay of 7.105 ms, and jitter of 7.078 ms. Based on the TIPHON standard, throughput was categorized as Good, while packet loss, delay, and jitter were categorized as Very Good. The average QoS index was 3.375, indicating that the overall network quality was categorized as Good.
Co-Authors Ade Putra Ariff Budiman Dian Cahyadi