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All Journal Jurnal SImetri Rekayasa IESM
Anggi Muhaimin
Universitas Harapan Medan
Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering

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ANALISA PENGUKURAN KINERJA DENGAN METODE PERFORMANCE PRISM DAN OMAX DI PT. TORGANDA PKS RANTAU KASAI Rini Halila Nasution; Uun Novalia Harahap; Yetti Meuthia Hasibuan; Deny Satria; Anggi Muhaimin
Jurnal Simetri Rekayasa Vol 3 No 2 (2021): Edisi Oktober 2021
Publisher : Universitas Harapan Medan

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The current performance measurement conducted by PT. Torganda PKS Rantau Kasai is a traditional performance measurement method that only focuses on the financial aspect as s benchmark for measuring performance. However, performance measurement ignores other company stakeholders such as employees and suppliers. Performance Prism is used for performance design and measurement. Performance measurement in this study is also supported by several methods including weighting with Analytic Hierarchy Process (AHP) to determine the priority value scale of each KPI, Scoring System with Objectives Matrix (OMAX) method, and Traffic Light System to determine the total index value of the company. This research is classified as descriptive research, data collection techniques are carried out by conducting direct interviews with the company and distributing open questionnaires to selected sources, and distributing AHP (Analytic Hierarchy Process) questionnaires. The results of the measurement analysis of PT. Torganda PKS Rantau Kasai has achieved the expected performance with a total index of 7.1307. In this study, there are 3 stakeholders, namely investors (head office) with 10 KPIs, employees with 10 KPIs, and suppliers with 10 KPIs. In total there are 30 KPIs as performance indicators of PT. Torganda PKS Rantau Kasai found 6 KPIs in the green category, 16 KPIs in the yellow category, and 8 KPIs in the red category.
Analisa Kepuasan Konsumen di PT. Indomobil Primaniaga Dengan Metode Service Quality dan Metode IPA (Importance Performance Analysis) Anggi Muhaimin; Abdul Azis Syarif; Yetti Meuthia Hasibuan
Industrial Engineering System and Management Journal Vol. 4 No. 1 (2023): Vol 4 No 1 Februari 2023
Publisher : LPPM Universitas Potensi Utama

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Usaha melayani kebutuhan konsumen, PT. Indomobil Primaniaga selalu ingin meningkatkan kualitas pelayanannya. Dengan banyaknya kompetitor yang ada membuat PT. Indomobil Primaniaga harus dapat mempertahankan konsumen yang dimilikinya. Tujuan penelitian ini adalah untuk mengetahui kualitas jasa dan kepuasan konsumen PT. Indomobil Primaniaga. Penelitian ini dilakukan dengan menyebarkan kuesioner kepada 42 konsumen bengkel. Hasil kuesioner tersebut dianalisis dengan menggunakan metode SERVQUAL dan IPA, kebutuhan pelanggan sebagai variabel yang tidak terpenuhi dimana gap (kesenjangan) antara pelayanan dan harapan pelanggan sebagai voice of costumer. Terdapat 5 dimensi yang diukur yaitu tangibles, reliability, responsiveness, assurance, dan emphaty. Hasil penelitian, Atribut dengan nilai gap terbesar -1,0714 yaitu atribut “Karyawan dalam memberikan pelayanan kepada konsumen tidak memandang status sosial”. Berdasarkan persepsi pelanggan, kemampuan karyawan tidak mampu memenuhi harapan/keinginan konsumen dalam service pelayanan yang baik dan karyawan masih memandang status sosial dalam melayani konsumen. Sedangkan gap terkecil -0,0238 ialah atribut
Co-Authors Abdul Azis Syarif Deny Satria Rini Halila Nasution Uun Novalia Harahap Yetti Meuthia Hasibuan