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All Journal Jurnal Manajemen Perbankan Keuangan Nitro Basic and Applied Accounting Research Journal
Muh. Akil Rahman
UIN Alauddin Makassar
Economics, Econometrics & Finance

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Pengaruh Service Quality terhadap Customer Satisfaction pada Layanan Jasa Go-Jek di Kota Palopo Nasruddin Djunaedi; Muh. Akil Rahman
Jurnal Manajemen Perbankan Keuangan Nitro Vol. 6 No. 1 (2023): Januari 2023
Publisher : LP2M IBK Nitro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56858/jmpkn.v6i1.89

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh service quality terhadap customer satisfactioson pada Jasa Gojek di Kota Palopo. Pengambilan sampel dengan teknik sampel insidental yaitu sebanyak 35 orang konsumen. Hasil penelitian menunjukkan bahwa Variabel kualitas pelayanan (X) terhadap kepuasan konsumen (Y), terlihat bahwa variabel X mempunyai Thitung yakni 4.681 dengan Ttabel = 1,701 atau nilai Thitung > Ttabel. Nilai sig lebih kecil dari nilai probabilitas 0,05 atau nilai 0,000<0,05. Jadi terdapat pengaruh yang signifikan antara kualitas pelayanan dengan kepuasan konsumen pada Jasa Gojek di Kota Palopo. Berdasarkan hasil penelitian ini disimpulakan bahwa kualitas pelayanan berpengaruh secara signifikan terhadap kepuasan konsumen.
The Role of Dividend Policy in Inventing the Effect of Accounting Profit, Cash Flow, Operation and Corporate Size on the Price of Closing Stock Murtiadi Awaluddin; Febriani Setijawan; Rulyanti Susi Wardhani; Muh. Akil Rahman
Basic and Applied Accounting Research Journal Vol 1 No 1 (2021): Basic and Applied Accounting Research Journal
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (844.558 KB) | DOI: 10.11594/baarj.01.01.01

Abstract

This study aims to determine the effect of accounting profit, operating cash flow and company size on the closing price of shares through dividend policy on consumer goods industry companies on the Indonesia Stock Exchange. This research uses quantitative methods and types of explanatory research, with 2016-2018 observation years in 17 company samples. The results showed (1) Accounting profit and operating cash flow had a positive and significant effect on dividend policy, while the size of the company had no influence on dividend policy. (2) Accounting profit and operating cash flow have no effect on the closing price of shares, while the size of the company has a positive and significant effect on the closing price of shares. (3) Dividend policy has a positive and significant effect on the closing price of shares. (4) There is no indirect effect of dividend policy in mediating accounting profit and operating cash flow on the closing price of shares, but there is an indirect effect of dividend policy in mediating company size on the closing price of shares
Co-Authors Febriani Setijawan Murtiadi Awaluddin Nasruddin Rulyanti Susi Wardhani