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All Journal Akuntabel : Jurnal Ekonomi dan Keuangan
Dedik Wiryawan
Fakultas Ekonomi Universitas Kaltara, Indonesia
Economics, Econometrics & Finance Other

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Pengaruh Efektivitas Pelayanan terhadap Kepuasan Konsumen pada Pelabuhan Speedboat Kayan II Tanjung Selor Dedik Wiryawan
AKUNTABEL Vol 14, No 1 (2017): April
Publisher : Faculty of Economics and Business Mulawarman University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (423.092 KB) | DOI: 10.30872/jakt.v14i1.1352

Abstract

This research is aim to analyze effectiveness of services influences to customer satisfaction in Kayan speedboat port II Tanjung Selor. The study will use 88 respondents who are users of services Kayan speedboat port II Tanjung Selor. Analysis tool use Ordinary Least Square. Result of research is effectiveness of services variabel was give significant influence to consumer satisfaction variabel in Kayan speedboat port II Tanjung Selor. Testing result was using t test to show thitung ttabel (2.454 1.662). with test results can to knowing is research hypotesis which in explain research be accepted.Keywords: Effectiveness of service, consumer satisfaction
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