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All Journal Journal of Pharmaceutical and Health Research
Nurlaela Nurlaela
Institut Teknologi Kesehatan dan Sains Muhammadiyah Sidrap, Sulawesi Selatan
Health Professions Medicine & Pharmacology Nursing Public Health

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Analisis Kepuasan Pasien Terhadap Pelayanan Kefarmasian di Apotek Icha Farma Kabupaten Sidrap Nurlaela Nurlaela; Reny Anggriany Hakim; Mutmainna Tajuddin
Journal of Pharmaceutical and Health Research Vol 3 No 2 (2022): June 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/jharma.v3i2.2871

Abstract

Pharmaceutical service is a diect and responsible service to patients, which is related to pharmaceutical preparations with the aim of achieving optimal results to improve the quality of patient health. Satisfaction is a person's feeling of pleasure or not that comes from the comparison between the pleasure of an activity and a product with his expectations, the factors used to measure the level of patient satisfaction are the elements of reliability, responsiveness, assurance, empathy ( empathy), Facilities (tangible). This study aims to determine the level of patient satisfaction in pharmaceutical services on five dimensions, the type of research carried out is descriptive research. The results of the study show that the analysis of patient satisfaction in pharmaceuntical services at Icha Farma Pharmacy is satisfied.
Co-Authors Mutmainna Tajuddin Reny Anggriany Hakim