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All Journal Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan
Juli Syahputri
Universitas Islam Negeri Sumatera Utara
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Administration of Archives of the General Subdivision at the Office of Water Resources, Highways and Construction Development in Lubuk Pakam Juli Syahputri; Nurbaiti Nurbaiti
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 4 No. 1 (2023): Januari
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v4i1.1072

Abstract

Archives play an important role in administration, as part of a source of information in planning, analyzing, formulating policies, making decisions, preparing reports, evaluating, controlling and implementing accountability. So in the organization it is necessary to have a good, neat, orderly, effective and efficient filing system. With such a filing system, it can help smooth the working mechanism of all office administration activities. However, if archive management is not handled properly, this can hinder the smooth running of organizational activities and can even result in a waste of thought, energy and time.
PENGARUH LOKASI, BIAYA DAN FITUR LAYANAN TERHADAP KEPUASAN KONSUMEN BERTRANSAKSI PADA APLIKASI “ TOKO MODERN FASTPAY” Juli Syahputri; Muhammad Lathief Ilhamy Nasution; Siti Aisyah
Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen Vol. 10 No. 2 (2023): Jurnal Riset Manajemen
Publisher : Program Magister Manajemen STIE Widya Wiwaha Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jrm.v10i2.749

Abstract

The development of information technology, telecommunications and the internet has made business actors compete to create online or digital-based business applications. This research was conducted with the aim of knowing the Effect of Location, Fees and Service Features on Customer Satisfaction Using the fast pay Application. This research method uses quantitative methods with data collection techniques by distributing questionnaires to 96 respondents, namely customers who use services at fast pay Modern Stores. The sampling technique in this study used accidental sampling using the slovin formula. The results of the study show that: partially and simultaneously there is significant and significant influence of Location, Fees and Service Features on Customer Satisfaction in transactions using the fast pay application in Sei Pelancang village, Labuhan Batu Regency. The contributions to this study are: theoretically research can provide benefits and information as a basis for complementing customer satisfaction factors in using the fast pay application. In addition, this research can also be used as a reference to examine the influence of location, administrative costs and service features in order to create customer satisfaction and loyalty. In practice, this research can contribute to other applications in order to pay more attention to features, location and administrative costs.
Co-Authors Muhammad Lathief Ilhamy Nasution Nurbaiti Nurbaiti Siti Aisyah