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Kuncu Saragih
Sekolah Tinggi Ilmu Ekonomi Jayakarta, Jakarta, Indonesia
Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Energy Library & Information Science Materials Science & Nanotechnology Neuroscience Physics

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Factors that affect customer satisfaction at PT Madani Primatama Logistik Binton Siburian; Annisa Agustina; Parlin Tumpal Sinaga; Kuncu Saragih; Johan Hursepuny
International Journal of Informatics, Economics, Management and Science (IJIEMS) Vol 2 No 1 (2023): IJIEMS (January 2023)
Publisher : Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52362/ijiems.v2i1.1032

Abstract

This study was conducted to determine the factors that affect customer satisfaction at PT Madani Primatama Logistic. The variables studied were the variables of Location (X1), Trust (X2), Sense of Security (X3) and Customer Satisfaction (Y). The type of research used is descriptive quantitative. The data collection technique used is a questionnaire or questionnaire. Furthermore, the sampling technique used is purposive sampling technique with a total of 100 respondents. The results of this study indicate that location and sense of security have no effect on customer satisfaction of PT Madani Primatama Logistik, while trust affects customer satisfaction of PT Madani Primatama Logistik. Simultaneously location, trust and a sense of security have no effect on customer satisfaction of PT Madani Primatama Logistik.
Co-Authors Annisa Agustina Binton Siburian Johan Hursepuny Parlin Tumpal Sinaga