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All Journal Ceddi Journal of Information System and Technology (JST)
Romario Firera
Universitas Teknologi Akba Makassar
Computer Science & IT Decision Sciences, Operations Research & Management

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Community Service Monitoring Information System at The Level of Community Harmony of Citizens Romario Firera; Akbar Iskandar
Ceddi Journal of Information System and Technology (JST) Vol. 1 No. 1 (2022): April
Publisher : Yayasan Cendekiawan Digital Indonesia (CEDDI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (443.389 KB) | DOI: 10.56134/jst.v1i1.6

Abstract

A website-based community service information system can improve the performance of sub-district, village, community units and neighborhood units so that it can speed up report generation and can also improve the quality of better services because it is faster and without queuing. This research is to design and build an Information System for the Rukun Warga (RW) Service at Perumnas Antang Blok 10 by using the System Development Life Cycle (SDLC) method and the Multi-Objective Optimization On the Basis Of Ratio Analysis (MOORA) method that is able to provide effective services. and efficient to citizens and able to facilitate in supporting decision making acceptance of social assistance. The results of the study show that the Community Service Information System (RW) at Perumnas Antang Blok 10 can help provide effective and efficient services to residents and is able to facilitate decision making in receiving social assistance. Based on the results of the respondent's assessment through the distribution of questionnaires, the Information System for the Rukun Warga (RW) at Perumnas Antang Blok 10 is very good to use because it meets the final score criteria of 88%.
Community Service Monitoring Information System at The Level of Community Harmony of Citizens Romario Firera; Akbar Iskandar
Ceddi Journal of Information System and Technology Vol. 1 No. 1 (2022): April
Publisher : Yayasan Cendekiawan Inovasi Digital Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56134/jst.v1i1.6

Abstract

Effective and efficient public services are a fundamental requirement for improving the quality of interactions between citizens and government officials at the sub-district, village, and neighborhood association (RW) levels. Conventional, manual-based service systems often result in delays, long queues, and limited transparency. This study aims to design and build a web-based Community Association Service Information System at Perumnas Antang Blok 10 by adopting the System Development Life Cycle (SDLC) method as a system development framework, and the Multi-Objective Optimization on the Basis of Ratio Analysis (MOORA) method as a decision support tool in the social assistance acceptance process. The results show that the developed system is able to accelerate the reporting process, improve data accuracy, and provide services without having to go through a physical queue process. This system also provides significant benefits in supporting objective decision-making regarding the distribution of social assistance. Based on the results of a questionnaire trial involving respondents, a final score of 88% was obtained, indicating that the system is considered very good and feasible to use. These findings confirm that the innovation of the web-based public service information system not only improves the quality of services at the RW level but also contributes to the realization of more transparent, responsive, and accountable governance.
Co-Authors Akbar Iskandar