Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Jurnal Ilmiah Wahana Pendidikan
Trania Maharani
Unknown Affiliation
Religion Education Social Sciences Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Kepuasan Pelanggan Terhadap Minat Penggunaan Ulang (Survey Pada Pengguna E-Wallet Shopeepay) Trania Maharani; Sindiani Fatimah; Abdul Yusuf
Jurnal Ilmiah Wahana Pendidikan Vol 9 No 3 (2023): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (321.154 KB) | DOI: 10.5281/zenodo.7633280

Abstract

The purpose of this study was to analyze the effect of customer satisfaction on reuse interests. This analysis uses an independent variable i.e. customer satisfaction. The dependent variable are interest in reuse. The research methods used in this research are quantitative research methods. The population in this study was ShopeePay users, with a sample of 100 respondents. Sample withdrawal techniques are used random sampling. The data collection techniques used in this study are primary data and secondary data. This research was conducted with the help of spss 25 for windows application. The data analysis technique used is simple linear regression analysis. The results stated that there was a positive and significant influence on customer satisfaction on the interest in reuse in ShopeePay e-wallets. It shows that the effect of reuse interest on customer satisfaction is 74%, and 26% of customer satisfaction is influenced by other variables.
Co-Authors Abdul Yusuf Sindiani Fatimah