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All Journal Jurnal Ilmiah Wahana Pendidikan
Trania Maharani
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Religion Education Social Sciences Other

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Pengaruh Kepuasan Pelanggan Terhadap Minat Penggunaan Ulang (Survey Pada Pengguna E-Wallet Shopeepay) Trania Maharani; Sindiani Fatimah; Abdul Yusuf
Jurnal Ilmiah Wahana Pendidikan Vol 9 No 3 (2023): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (321.154 KB) | DOI: 10.5281/zenodo.7633280

Abstract

The purpose of this study was to analyze the effect of customer satisfaction on reuse interests. This analysis uses an independent variable i.e. customer satisfaction. The dependent variable are interest in reuse. The research methods used in this research are quantitative research methods. The population in this study was ShopeePay users, with a sample of 100 respondents. Sample withdrawal techniques are used random sampling. The data collection techniques used in this study are primary data and secondary data. This research was conducted with the help of spss 25 for windows application. The data analysis technique used is simple linear regression analysis. The results stated that there was a positive and significant influence on customer satisfaction on the interest in reuse in ShopeePay e-wallets. It shows that the effect of reuse interest on customer satisfaction is 74%, and 26% of customer satisfaction is influenced by other variables.
Membentuk Budaya Organisasi Dalam Mengembangkan Perusahaan Michelle Bulan Paramitta; Trania Maharani; Cecep Hermana
Jurnal Ilmiah Wahana Pendidikan Vol 10 No 1 (2024): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.10467956

Abstract

This research is a qualitative research. The method used in this research is literature study orlibrary research the purpose of this is the collection of data through literature. Companies must have an organizational culture because it is very important to provide direction for each employee in achieving company goals. With the existence of an organizational culture, it will have an impact on the company, namely organizational culture becomes the basis of ethics to shape the desired behavioral character of members so that it can support company performance, increase consistency in work and organizational members feel they have an identity that is a pride and characteristic of the company. One of the ways to build an organizational culture to develop a company is by promoting organizational culture. Socialization is one of the company's ways of communicating with employees about everything related to activities within the company and the culture that exists in the company so that employees can understand as a whole. The process of disseminating organizational culture can be done by 1) selecting prospective employees, 2) placing employees in certain jobs, 3) exploring the field of work, 4) giving awards and evaluating employees, 5) being loyal to the organization, 6) enriching news and events regarding various topics related to organizational culture, and 7) there is recognition and achievement promotions given to employees when they have carried out their duties properly.
Co-Authors Abdul Yusuf Hermana, Cecep Michelle Bulan Paramitta Sindiani Fatimah