Eva Nur Cahyaningsih, Eva Nur
Jurusan Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik Universitas Diponegoro

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ANALISIS KUALITAS PELAYANAN ELECTRONIC-PROCUREMENT DI KABUPATEN PURBALINGGA Cahyaningsih, Eva Nur; Lestari, Hesti
Journal of Public Policy and Management Review Volume 5, Nomor 3, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (327.095 KB) | DOI: 10.14710/jppmr.v5i3.12499

Abstract

The number of corruption cases in the procurement of goods / services of the Government raises the demand for the Government to innovate suppress the crime rate speed. One of the innovations undertaken by the Government is to develop their electronic-procurement services. However, the development of electronic-procurement services in several agencies are still not able to provide services to the maximum. The focus of this research is Quality Service-Procurement electronic Purbalingga. The purpose of this study to determine the quality of electronic-procurement services in Purbalingga and any aspects of the inhibitors. This research uses descriptive qualitative research. Data collection techniques using observation, interviews and documents related to the quality of electronic-procurement services in Purbalingga. The results showed that the quality of electronic-procurement services in Purbalingga has been good, although still hampered in some aspects, ease of access, control and affordability. Therefore, in this case need a strong effort from all stakeholders in improving the quality of service.