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All Journal Conference on Innovation in Health, Accounting, and Management Sciences Proceeding
Amelia Putri
Program Studi S1 Manajemen. Fakultas Ekonomi. Universitas Setia Budi Surakarta.
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ANALISIS FAKTOR-FAKTOR YANG BERPENGARUH PADA KESETIAAN PASIEN DI RUMAH SAKIT SURAKARTA Amelia Putri; Waluyo Budi Atmoko; Nang Among Budiadi
Conference on Innovation in Health, Accounting and Management Sciences (CIHAMS) Vol. 1 (2020): Proceeding 1st Setia Budi Conference on Innovation in Health, Accounting, and Managem
Publisher : Conference on Innovation in Health, Accounting and Management Sciences (CIHAMS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (143.809 KB) | DOI: 10.31001/cihams.v1i.35

Abstract

This research is pur posed to testing the loyalty of the ppatients that affected by pat ients satisfaction through commitment mediation, confiedence, and hospital image that moderating the relationship between consumer satisfactions and confidences. Data obtained from questionraires that shared to hospitalized patients at Hermina Hospital. The collecting samples technique used the pur posive sampling technique with 200 patient respondents that hospitalized at Hermina Hospital. Hypothetical test were done by using SEM analytic and Regression. This research shows that commitment are significantly affect patien loyalties, loyalties variable significantly affect commitment, variable isn’t moderating the connection between patient satisfactions th atpatient loyalties obliquely affected by patient satisfactions through commitment mediation.
Co-Authors Nang Among Budiadi Waluyo Budi Atmoko