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All Journal Jurnal Media Administrasi Public Policy Journal
Sakbir Sakbir
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Humanities Decision Sciences, Operations Research & Management Environmental Science Social Sciences

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ADAPTATION OF THE OMBUDSMAN SERVICE STANDARD DURING THE COVID-19 PANDEMIC AT THE LIMBOTO PUSKESMAS, GORONTALO REGENCY Sakbir Sakbir; Rosman Ilato
Public Policy Journal Vol 3, No 2 (2022)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (81.203 KB) | DOI: 10.37905/ppj.v3i2.1782

Abstract

This study aims to determine the Adaptation of Indonesian Ombudsman Service Standards during the COVID-19 Pandemic at the Limboto Community Health Center, Gorontalo Regency. Qualitative approach with descriptive type is the method in this research. The results showed that of the three indicators that were used as instruments, only one indicator was considered unfulfilled, namely improving the online service delivery system, where the Limboto Health Center already has an e-Simpel application but in its use, there are frequent network disturbances. While the other two indicators, namely the indicator that provides clear information on service standards and indicators of adaptation of facilities, infrastructure, and service facilities are optimal.
Aksesibilitas Pelayanan Sistem Informasi Manajemen pada Dinas Perpustakaan dan Kearsipan Kabupaten Gorontalo Panji Sukma; Robin Pakudu; Sakbir Sakbir; Umar Sako Baderan
Jurnal Media Administrasi Vol 10 No 1 (2025): April: Jurnal Media Administrasi
Publisher : Universitas 17 Agustus 1945 Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/qe09nw15

Abstract

This study aims to describe the Accessibility of Management Information System Services at the Library and Archives Service of Gorontalo Regency. The research method uses a qualitative approach. The results of the study indicate that the Accessibility of Management Information System Services at the Library and Archives Service of Gorontalo Regency has not been running well, where of the three indicators measured there are two indicators that are not fully optimal, namely data access time and data accuracy, this can be seen from the many complaints from service users about the slow responsiveness of data or information needed by service users and frequent errors or inconsistencies between the data or information needed by service users and what is presented by the Management Information System. While one other indicator, namely access flexibility, is considered optimal, this can be seen from the time and method of the information access process which can really adjust to the conditions of service users, namely it can be accessed anytime and anywhere and in any way such as accessed via laptop, computer or smartphone.
Co-Authors Panji Sukma Robin Pakudu Rosman Ilato Umar Sako, Umar