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All Journal Science Midwifery Gema Lingkungan Kesehatan
Daniel Ginting
Universitas Sari Mutiara Indonesia, Medan, Indonesia
Dentistry Environmental Science Health Professions Immunology & microbiology Nursing Public Health Veterinary

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Determinants of inpatient satisfaction at the wakatobi regency hospital Muhammad Ansar Daud; Toni Wandra; Rinawati Sembiring; Daniel Ginting; Mido Ester Sitorus
Science Midwifery Vol 10 No 6 (2023): February: Midwifery and Health Sciences
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/midwifery.v10i6.1101

Abstract

Patient satisfaction is an important indicator in health services in hospitals. One of the services provided by the hospital to serve the needs of the community is inpatient services. This study aims to determine the determinants of inpatient satisfaction at RSUD Wakatobi Regency, Southeast Sulawesi in 2022. This type of research is a quantitative study using a cross sectional study method. The population in this study were all patients who were hospitalized at the Wakatobi District Hospital for the period 3 June 2022 to 12 July 2022, the sample in the study was 208 people using total sampling from the entire population. The research instrument used a questionnaire which was analyzed using the SPSS application. then a Chi-Square Statistical test was carried out to see the relationship between these variables. The results of statistical analysis show the determinants of Tangible (p-value = 0.003), Reliability (p-value = 0.003), Responsiveness (p-value = 0.004), Assurance (p-value = 0.003), and Empathy (p-value = 0.004). Because the p-value α = 0.005, the alternative hypothesis is accepted, which means there is a significant relationship. The conclusion is that there is a significant relationship between the five determinant dimensions, namely Tangible, Reliability, Responsiveness, Assurance and Empathy with inpatient satisfaction at RSUD Wakatobi Regency Southeast Sulawesi. Suggestions for improvement for RSUD Wakatobi Regency, Southeast Sulawesi, should conduct periodic satisfaction surveys , so that input from patients and all visitors can be conveyed, and this can be a consideration for improving the quality of hospital services in the future.
Analysis of Health Disparities Among Different Socioeconomic Groups in Indonesia: Implications for Health Policy Daniel Ginting; Suharto; Nina Fentiana
Gema Lingkungan Kesehatan Vol. 22 No. 2 (2024): Gema Lingkungan Kesehatan
Publisher : Poltekkes Kemenkes Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36568/gelinkes.v22i2.166

Abstract

The unequal distribution of economic resources can result in disparities in access to health services, particularly in lower-income communities where the lack of resources may limit the ability to obtain services that meet their specific needs. As is often the case in communities with lower economic status, individuals tend to prefer traditional medicine, facilitated by village shamans, over seeking care at nearby health facilities. In some literature, the factors contributing to the difficulty of accessing healthcare in communities with low economic status are attributed to two primary factors: internal factors and external factors. This lack of agency on the part of the community then gives rise to a middle ground in the form of a national health insurance program, commonly referred to as BPJS, which is accessible to people from a range of economic backgrounds. This study employs the descriptive qualitative research method, which involves a systematic and comprehensive examination of a given phenomenon or subject matter, with the objective of providing a detailed account of that phenomenon or subject matter in a way that is both accurate and insightful. The findings indicate that economic status continues to exert a significant influence on the manner in which health services are provided to the Indonesian population.
Co-Authors Mido Ester Sitorus Muhammad Ansar Daud Nina Fentiana Sembiring, Rinawati Suharto Toni Wandra