Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal East Asian Journal of Multidisciplinary Research (EAJMR)
Sarah Handayani
Program Studi Ilmu Kesehatan Masyarakat UHAMKA
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
HHC RSPP Patient Satisfaction and the Impact of Reliability, Assurance,Tangible, Empathy, and Responsiveness Rami Agustina; Sarah Handayani
East Asian Journal of Multidisciplinary Research Vol. 2 No. 2 (2023): February 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/eajmr.v2i2.3032

Abstract

The purpose of this study is to evaluate the simultaneous or partial effects of service quality, which includes reliability, responsiveness, assurance, empathy, and tangible variables, on patient satisfaction in RSPP Home Care. Patients who participated to the Google survey on customer satisfaction composed the study's sample. the amount of samples of 104 respondents who used the non-probability sampling method were able to collect. Descriptive analysis and multiple regression analysis utilizing the SPSS 25 program provided as the study's analysis method. The finding showed that while partial reliability (X1), assurance (X2), tangible (X3), and tangible (X3) had no impact on patient satisfaction for the HHC RSPP, customer satisfaction for the HHC RSPP was affected by empathy (X4) and responsiveness (X5), and patient satisfaction for the HHC RSPP was simultaneously impacted by all of these quality factors (Y)
Co-Authors Rami Agustina